Retently

Frequently Asked Questions about Retently

Who are Retently?

Retently is a customer feedback platform that specializes in measuring and improving customer satisfaction through various feedback tools and methodologies, including Net Promoter Score (NPS). The company aims to help businesses understand their customers experiences and drive improvements based on actionable insights.

What are Retentlys products?

Retently offers a range of products focused on customer feedback collection and analysis. These include NPS surveys, customer satisfaction surveys, and tools for tracking customer engagement and retention metrics. The platform also provides reporting and analytics features to help businesses interpret feedback effectively.

What services do Retently offer?

Retently provides services that include survey design and distribution, data analysis, and integration with other business tools. They also offer consultation on best practices for gathering and using customer feedback to enhance customer experiences.

What type of companies do Retentlys products suit?

Retentlys products are suitable for a wide range of companies, from small businesses to large enterprises, particularly those that prioritise customer experience and satisfaction. Industries such as SaaS, e-commerce, and service-oriented businesses can benefit significantly from Retentlys offerings.

How much does Retentlys product cost?

Retently offers several pricing plans based on the features and number of respondents. The cost structure typically includes a monthly subscription fee, with different tiers available to accommodate varying business needs. For the most accurate pricing information, it is advisable to visit their website directly.

Does Retently offer a free trial?

Yes, Retently offers a free trial period that allows potential customers to explore the platforms features and functionalities without any financial commitment. This trial helps users assess whether the service meets their needs.

What discounts does Retently offer on their products?

Retently occasionally provides discounts or promotional offers, particularly for annual subscriptions. It is recommended to check their website or subscribe to their newsletter for the latest information on discounts.

Are there any hidden fees or additional costs with Retently?

Retently aims to maintain transparency in its pricing structure. However, additional costs may arise depending on specific customisations or add-on features that are not included in the base subscription. Users should review the pricing details to understand all potential costs.

Who uses Retentlys products?

Retentlys products are used by a variety of professionals, including customer experience managers, marketing teams, and business analysts, among others. These users are typically focused on improving customer satisfaction and loyalty within their organisations.

What are the main features of Retentlys products/services?

Key features of Retentlys products include customisable survey templates, real-time feedback collection, automated reporting, integration capabilities with other software, and comprehensive analytics for tracking customer sentiment over time.

How does Retently compare to its competitors?

Retently stands out among competitors by offering a user-friendly interface, strong focus on NPS, and comprehensive analytics capabilities. While there are other customer feedback tools available, Retentlys specific emphasis on actionable insights and customer engagement sets it apart.

Is Retentlys platform easy to use?

Yes, Retentlys platform is designed with user experience in mind, making it accessible for users with varying levels of technical expertise. The intuitive interface allows for easy navigation and setup of surveys.

How easy is it to set up Retentlys product or service?

Setting up Retentlys products is straightforward, often requiring just a few steps to create and launch surveys. The platform provides guides and support to assist users during the setup process.

Is Retently reliable?

Retently is considered a reliable platform, with a focus on delivering accurate data and maintaining high levels of uptime. Customer testimonials often highlight the dependability of the service.

Does Retently offer customer support?

Yes, Retently provides customer support through various channels, including email and live chat. They also offer extensive documentation and resources to help users navigate the platform effectively.

How secure is Retently’s platform?

Retently prioritises security and employs industry-standard practices to protect user data. This includes encryption protocols and regular security audits to ensure the safety and confidentiality of customer information.

Does Retently integrate with other tools or platforms?

Yes, Retently offers integration capabilities with a variety of tools and platforms, including CRM systems and marketing automation software, facilitating seamless data flow and enhancing user experience.

Can I use Retently on mobile devices?

Retentlys platform is accessible via mobile devices, allowing users to manage surveys and view analytics on the go. The responsive design ensures functionality across various screen sizes.

What do users say about Retently?

User feedback about Retently tends to be positive, highlighting the ease of use, effective feedback collection, and valuable insights gained from the platform. Users appreciate the support provided and the actionable data that helps improve customer relationships.

What are the pros and cons of Retently?

Pros include a user-friendly interface, strong analytics features, and effective survey tools. Cons may include limitations in customisation for certain survey types and potential additional costs for advanced features.

How can I purchase Retently’s services?

Retentlys services can be purchased directly through their website, where users can select a pricing plan that best fits their needs and proceed with the subscription process.

What is the cancellation or refund policy for Retently?

Retently offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may be available depending on the circumstances of the cancellation; users should refer to the terms of service for specific details.

What are the common use cases for Retently?

Common use cases for Retently include measuring customer satisfaction through NPS surveys, gathering feedback on products or services, and tracking changes in customer sentiment over time to inform business decisions.

Why choose Retently over other options?

Choosing Retently may be beneficial for businesses seeking a focused solution for customer feedback, particularly those who value the NPS methodology and require robust analytics to drive customer experience improvements.

How easy is it to set up Retently?

Setting up Retently is designed to be user-friendly, with clear instructions and support available to assist users in launching their first surveys quickly and efficiently.

Does Retently offer training or tutorials?

Yes, Retently provides various training resources and tutorials to help users understand the platforms features and best practices for collecting and analysing customer feedback.

What languages does Retently support?

Retently supports multiple languages, allowing users to create surveys and gather feedback from diverse customer bases across different regions.

What problems does Retently solve?

Retently addresses the challenges of gathering and interpreting customer feedback effectively, helping businesses identify areas for improvement in customer experience and drive customer loyalty.

Is Retently worth the investment?

Many businesses find Retently to be a worthwhile investment due to its comprehensive approach to customer feedback and the actionable insights it provides, which can lead to improved customer satisfaction and retention.