Revel Systems

Frequently Asked Questions about Revel Systems

Who are Revel Systems?

Revel Systems is a leading provider of point-of-sale (POS) and business management solutions aimed at helping businesses streamline their operations. Founded in 2010, the company focuses on delivering innovative technology to various industries, including retail and hospitality.

What are Revel Systems products?

Revel Systems offers a comprehensive suite of products that includes a cloud-based point-of-sale system, inventory management tools, customer relationship management (CRM), and analytics reporting solutions. Their platform is designed to cater to both front-end sales and back-end operations.

What services do Revel Systems offer?

Revel Systems provides various services, including POS system installation, ongoing technical support, training for users, and customisation of their software to meet specific business needs. They also offer integration services with other business tools and platforms.

What type of companies do Revel Systems products suit?

Revel Systems products are suitable for a wide range of companies, particularly those in the retail and hospitality sectors. This includes restaurants, cafes, bars, retail stores, and franchises looking for an efficient way to manage sales, inventory, and customer interactions.

How much do Revel Systems products cost?

The pricing for Revel Systems products varies depending on the specific needs of the business, including the number of locations and the features required. It is advisable to contact Revel Systems directly for a customised quote based on your business requirements.

Does Revel Systems offer a free trial?

Yes, Revel Systems offers a free trial for potential customers to evaluate their platform. This allows businesses to explore the features and functionality before making a commitment.

What discounts does Revel Systems offer on their products?

Revel Systems may offer promotional discounts or special pricing based on specific conditions, such as signing up for a longer-term contract or purchasing multiple licenses. It is recommended to inquire directly with their sales team for current offers.

Are there any hidden fees or additional costs with Revel Systems?

While Revel Systems aims for transparency in pricing, additional costs may arise from optional features, hardware requirements, or payment processing fees. Reviewing the terms and conditions or consulting with a sales representative can provide clarity on potential extra charges.

Who uses Revel Systems products?

Revel Systems products are utilised by a diverse client base, including small to medium-sized businesses and larger enterprises in the retail and hospitality sectors. Their solutions cater to both independent operators and franchise chains.

What are the main features of Revel Systems products/services?

The main features of Revel Systems include a user-friendly POS interface, inventory management, employee scheduling, customer management, sales reporting, and integration capabilities with various third-party applications. These features help businesses enhance operational efficiency and customer engagement.

How does Revel Systems compare to its competitors?

Revel Systems is often compared to other POS providers based on its comprehensive feature set, flexibility, and scalability. While some competitors may offer lower pricing or specific niche features, Revel is recognised for its robust functionality and customer support.

Is Revel Systems platform easy to use?

Yes, Revel Systems platform is designed with user experience in mind. The interface is intuitive and straightforward, making it relatively easy for staff to learn and operate, even without extensive technical training.

How easy is it to set up Revel Systems product or service?

Setting up Revel Systems can vary in complexity depending on the size of the business and the specific features being implemented. However, the company provides installation support and training to facilitate a smooth setup process.

Is Revel Systems reliable?

Revel Systems is considered a reliable choice in the POS market, with a solid reputation for uptime and performance. The cloud-based nature of their system allows for real-time data access and updates, contributing to overall reliability.

Does Revel Systems offer customer support?

Yes, Revel Systems offers customer support through various channels, including phone, email, and live chat. Their support team is available to assist with technical issues and inquiries regarding the platform.

How secure is Revel SystemsÕ platform?

Revel Systems places a strong emphasis on security, employing encryption and secure payment processing to protect sensitive data. They adhere to industry standards to ensure the safety of transactions and customer information.

Does Revel Systems integrate with other tools or platforms?

Yes, Revel Systems offers integration capabilities with various third-party applications, including accounting software, eCommerce platforms, and payment processors. This allows businesses to create a more cohesive operational workflow.

Can I use Revel Systems on mobile devices?

Yes, Revel Systems is designed to be used on mobile devices, including tablets and smartphones, enabling businesses to process sales and manage operations on the go.

What do users say about Revel Systems?

Users generally report positive experiences with Revel Systems, highlighting its user-friendly interface, comprehensive features, and responsive customer support. However, some users have noted areas for improvement, such as pricing and the learning curve for new users.

What are the pros and cons of Revel Systems?

Pros: Comprehensive feature set, reliable customer support, cloud-based accessibility, and integration capabilities.
Cons: Potentially higher cost compared to some competitors and a learning curve for new users.

How can I purchase Revel SystemsÕ services?

To purchase Revel Systems services, interested businesses can visit their website at revelup.com to request a demo or contact their sales team for a tailored proposal.

What is the cancellation or refund policy for Revel Systems?

Revel Systems typically has a cancellation policy that allows users to discontinue their service with appropriate notice. Refund policies may vary based on the terms of the service agreement, so it is advisable to discuss this with a sales representative.

Who uses Revel Systems?

Revel Systems is utilised by a variety of businesses, primarily in the retail and hospitality sectors, ranging from small independent shops to large franchise chains.

What are the common use cases for Revel Systems?

Common use cases for Revel Systems include managing sales transactions, tracking inventory, analysing customer behaviour, and facilitating employee management within retail stores and restaurants.

Why choose Revel Systems over other options?

Choosing Revel Systems may be favourable due to its comprehensive feature set, strong customer support, and ability to scale with business growth. Their focus on innovation in the POS space also positions them as a competitive choice.

How easy is it to set up Revel Systems?

Setting up Revel Systems is generally straightforward, especially with the assistance provided by their support team. However, the complexity may increase with the number of features and locations involved.

Does Revel Systems offer training or tutorials?

Yes, Revel Systems provides training and tutorials for users to help them become familiar with the platform and make the most of its features. This support is essential for both new and existing users.

What languages does Revel Systems support?

Revel Systems primarily supports English, but may also offer support in other languages depending on the region and customer needs. It is advisable to check their website for specific language options.

What problems does Revel Systems solve?

Revel Systems addresses several common business challenges, including inefficient sales processing, complex inventory management, and the need for data-driven decision-making through analytics and reporting tools.

Is Revel Systems worth the investment?

Whether Revel Systems is worth the investment depends on the specific needs of a business. Companies looking for a robust, cloud-based POS solution with extensive features may find great value in what Revel Systems offers.