Riskified

Frequently Asked Questions about Riskified

Who are Riskified?

Riskified is a technology company that provides fraud prevention and chargeback protection solutions for e-commerce businesses. Founded in 2013, the company leverages machine learning and data analytics to help online merchants identify and mitigate fraudulent transactions, thereby enhancing their overall revenue and customer experience.

What are Riskifieds products?

Riskified offers a range of products aimed at fraud prevention, including Chargeback Guarantee, which protects merchants from chargebacks, and Riskifieds fraud prevention platform, which assesses transactions in real-time to determine their legitimacy.

What services do Riskified offer?

Riskified provides services such as transaction analysis, fraud detection, risk assessment, chargeback management, and ongoing support for merchants to optimise their e-commerce operations and protect against fraud.

What type of companies do Riskifieds products suit?

Riskifieds products are suitable for e-commerce businesses of all sizes, from small online retailers to large enterprises, particularly those that experience high transaction volumes and are in sectors such as fashion, electronics, and travel.

How much does Riskifieds product cost?

The cost of Riskifieds products varies based on the specific services chosen and the volume of transactions processed. Pricing is typically customised to fit the needs of each client, and interested businesses are encouraged to contact Riskified for a tailored quote.

Does Riskified offer a free trial?

Riskified does not publicly advertise a free trial. However, potential customers should reach out to the company directly to inquire about any trial options or pilot programmes that may be available.

What discounts does Riskified offer on their products?

Riskified does not commonly provide discounts on its products. However, pricing arrangements can sometimes be negotiated based on volume or specific business needs. It is advisable to discuss pricing directly with their sales team.

Are there any hidden fees or additional costs with Riskified?

Riskified aims to maintain transparency in its pricing model. Additional fees may apply based on specific service features or transaction volumes, so it is recommended to review the contract details thoroughly and confirm with Riskifieds sales representatives.

Who uses Riskifieds products?

Riskifieds products are used by a diverse range of e-commerce merchants, including those in sectors like retail, travel, and digital goods. Companies seeking to enhance their fraud prevention strategies and reduce chargeback losses are typical users.

What are the main features of Riskifieds products/services?

Main features of Riskified include real-time transaction analysis, machine learning risk assessment, chargeback protection, automated decision-making, and comprehensive reporting tools. These features help businesses reduce fraud while maintaining a seamless customer experience.

How does Riskified compare to its competitors?

Riskified differentiates itself through its advanced machine learning technology and chargeback guarantee, which provides a unique level of protection against fraud-related losses. Compared to its competitors, Riskified often emphasises its focus on e-commerce and its commitment to maximising revenue for merchants.

Is Riskifieds platform easy to use?

Riskifieds platform is designed to be user-friendly, with intuitive interfaces and straightforward integration processes. Many users report a smooth onboarding experience, although the complexity may vary based on the specific needs of each business.

How easy is it to set up Riskifieds product or service?

Setting up Riskifieds products typically involves a straightforward integration process with existing e-commerce systems. Riskified provides support during the setup phase to ensure a smooth transition and implementation.

Is Riskified reliable?

Riskified is considered a reliable partner for fraud prevention, with a strong track record of successfully helping businesses reduce fraudulent transactions and chargebacks. The company is backed by significant funding and has established a reputation within the e-commerce industry.

Does Riskified offer customer support?

Riskified offers customer support through various channels, including email and phone support. Dedicated account managers are also available to assist businesses with their specific needs and queries.

How secure is Riskified’s platform?

Riskified places a high priority on security, implementing robust measures to protect sensitive data and ensure compliance with industry standards. Their platform adheres to strict security protocols to safeguard both merchants and customers.

Does Riskified integrate with other tools or platforms?

Yes, Riskified integrates with a variety of e-commerce platforms and payment gateways, allowing merchants to seamlessly incorporate its fraud prevention solutions into their existing systems.

Can I use Riskified on mobile devices?

Riskifieds platform is accessible via mobile devices, enabling users to monitor transactions and manage their accounts on the go. The mobile experience may vary based on the device used.

What do users say about Riskified?

User feedback on Riskified is generally positive, particularly regarding its effectiveness in reducing fraud and chargebacks. Customers appreciate the user-friendly interface and the support provided by the Riskified team.

What are the pros and cons of Riskified?

Pros of Riskified include its strong fraud prevention capabilities, comprehensive support, and user-friendly platform. Cons may involve the need for tailored pricing discussions and the absence of a public free trial.

How can I purchase Riskified’s services?

To purchase Riskifieds services, interested businesses should contact the sales team through the Riskified website to discuss their needs and receive a customised quote.

What is the cancellation or refund policy for Riskified?

Riskifieds cancellation and refund policy is typically outlined in the service agreement made at the time of purchase. Prospective customers are encouraged to clarify these terms with the sales team before committing to a contract.

Who uses Riskified?

Riskifieds clientele includes a diverse range of e-commerce businesses looking to enhance their fraud prevention measures and improve their overall transaction security.

What are the common use cases for Riskified?

Common use cases for Riskified include managing online transactions, reducing chargebacks, assessing fraud risk in real-time, and optimising the customer checkout experience for e-commerce merchants.

Why choose Riskified over other options?

Choosing Riskified may be advantageous for businesses seeking a tailored fraud prevention solution with a strong focus on e-commerce. Its unique chargeback guarantee and advanced technology set it apart from other fraud prevention services.

How easy is it to set up Riskified?

Setting up Riskified is generally straightforward, with the company providing support throughout the integration process to ensure a smooth experience for its clients.

Does Riskified offer training or tutorials?

Riskified provides training resources and support to clients to help them understand how to utilise the platform effectively. This may include tutorials, webinars, and one-on-one training sessions.

What languages does Riskified support?

Riskified primarily supports English. However, customers are encouraged to contact the support team to inquire about additional language options or services available in other languages.

What problems does Riskified solve?

Riskified solves the problem of fraudulent transactions and chargebacks for e-commerce businesses, helping them to protect their revenue and improve customer trust in the online shopping experience.

Is Riskified worth the investment?

Many businesses find Riskified to be a worthwhile investment due to its ability to significantly reduce fraud losses and improve transaction success rates. However, the value will depend on the specific needs and circumstances of each business.