Rocket.Chat

Frequently Asked Questions about Rocket.Chat

Who are Rocket.Chat?

Rocket.Chat is an open-source team communication platform that enables users to collaborate through chat, video conferencing, and file sharing. Established in 2015, the company aims to provide secure, flexible, and customisable communication solutions for businesses and organisations of all sizes.

What are Rocket.Chats products?

Rocket.Chat offers a variety of products including a messaging platform that supports real-time chat, video conferencing, and audio calls. It also provides features such as customizable chatbots, integrations with third-party applications, and a web-based interface for easy access.

What services do Rocket.Chat offer?

Rocket.Chat offers deployment services (on-premises or cloud), support and maintenance, customisation services, and training for users. They also provide a comprehensive API for developers to build integrations and custom solutions.

What type of companies do Rocket.Chats products suit?

Rocket.Chats products are suitable for a wide range of companies, including small startups, medium-sized enterprises, and large corporations as well as educational institutions and non-profit organisations that require secure communication and collaboration tools.

How much does Rocket.Chats product cost?

Rocket.Chat offers a free tier with limited features, while paid plans start at a monthly fee per user, depending on the level of support and features required. Exact pricing can vary based on the chosen plan and the number of users.

Does Rocket.Chat offer a free trial?

Yes, Rocket.Chat offers a free trial for their paid plans, allowing potential users to explore features before making a commitment.

What discounts does Rocket.Chat offer on their products?

Rocket.Chat occasionally provides discounts for educational institutions and non-profit organisations. They may also offer promotional pricing during specific events or times of the year.

Are there any hidden fees or additional costs with Rocket.Chat?

Rocket.Chat does not have hidden fees; however, additional costs may arise for premium features, additional storage, or dedicated support depending on the selected plan.

Who uses Rocket.Chats products?

Rocket.Chat is used by a diverse range of users, including teams in technology, education, healthcare, and government sectors. Its versatility makes it a choice for organisations seeking tailored communication solutions.

What are the main features of Rocket.Chats products/services?

Main features include real-time messaging, video conferencing, file sharing, customisable chatbots, extensive API for integrations, security and compliance controls, and support for multiple languages.

How does Rocket.Chat compare to its competitors?

Rocket.Chat is often compared to other communication platforms like Slack and Microsoft Teams. Its open-source nature allows for greater customisation and control over data, which can be a significant advantage for businesses prioritising security and privacy.

Is Rocket.Chats platform easy to use?

Rocket.Chats platform is designed with user-friendliness in mind, featuring an intuitive interface that allows users to navigate easily. Training resources further enhance usability.

How easy is it to set up Rocket.Chats product or service?

Setting up Rocket.Chat is straightforward, with comprehensive documentation available for self-hosting or cloud deployment. Users can follow step-by-step guides to configure the platform according to their needs.

Is Rocket.Chat reliable?

Rocket.Chat is considered a reliable platform, with high availability and robust performance. Regular updates and community support contribute to maintaining its reliability.

Does Rocket.Chat offer customer support?

Yes, Rocket.Chat provides customer support through various channels, including email, community forums, and dedicated support for paid plans. Support availability may vary based on the chosen service level.

How secure is Rocket.Chat’s platform?

Rocket.Chat prioritises security, offering end-to-end encryption, data protection features, and compliance with various regulations. Users can host their instances to maintain control over their data.

Does Rocket.Chat integrate with other tools or platforms?

Yes, Rocket.Chat supports integration with numerous third-party applications, such as CRM systems, project management tools, and other enterprise software through its extensive API and marketplace.

Can I use Rocket.Chat on mobile devices?

Yes, Rocket.Chat has mobile applications available for both iOS and Android devices, allowing users to access their messages and collaborate on the go.

What do users say about Rocket.Chat?

User feedback on Rocket.Chat is generally positive, with many appreciating its flexibility and customisation options. However, some users note a learning curve associated with its extensive features.

What are the pros and cons of Rocket.Chat?

Pros include its open-source nature, extensive customisation options, and strong security features. Cons may include the potential complexity of setup and management, particularly for larger organisations.

How can I purchase Rocket.Chat’s services?

Rocket.Chat services can be purchased directly from their website, where users can choose from various plans based on their needs and complete the registration process.

What is the cancellation or refund policy for Rocket.Chat?

Rocket.Chats cancellation and refund policy typically allows users to cancel their subscription at any time. Refunds may be issued under specific circumstances, and users are encouraged to consult the terms of service for detailed information.

What are the common use cases for Rocket.Chat?

Common use cases for Rocket.Chat include team collaboration, customer support interactions, remote work communication, and project management, among others.

Why choose Rocket.Chat over other options?

Choosing Rocket.Chat may be beneficial for organisations seeking an open-source solution that offers customisability, strong security features, and control over their data, which may not be available with proprietary platforms.

How easy is it to set up Rocket.Chat?

Setting up Rocket.Chat can be done easily using their documentation, whether choosing a cloud-hosted or self-hosted option. The installation process is designed to be user-friendly.

Does Rocket.Chat offer training or tutorials?

Yes, Rocket.Chat provides various training resources and tutorials to help users get started and understand the platforms features effectively.

What languages does Rocket.Chat support?

Rocket.Chat supports multiple languages, allowing users from different regions to utilise the platform in their preferred language.

What problems does Rocket.Chat solve?

Rocket.Chat solves issues related to team communication and collaboration by providing a secure, customisable platform that accommodates various organisational needs and preferences.

Is Rocket.Chat worth the investment?

Many users find Rocket.Chat to be a worthwhile investment due to its flexibility, customisability, and robust feature set, particularly for organisations with specific communication requirements.