Sansan

Frequently Asked Questions about Sansan

Who are Sansan?

Sansan is a cloud-based business card management service that helps organisations streamline the process of managing and sharing contact information. Founded in Japan, Sansan aims to improve networking and relationship management through digital solutions.

What are Sansans products?

Sansan primarily offers a business card management platform that digitises and organises business cards. Their main products include the Sansan platform for enterprises and Eight, a personal business card app that also facilitates networking.

What services do Sansan offer?

Sansan offers services such as digital business card scanning, contact management, CRM integration, and data analytics. They also provide support for data security and compliance with regulations like GDPR.

What type of companies do Sansans products suit?

Sansans products are suitable for businesses of all sizes, particularly those that rely on networking and customer relationship management, including sales teams, marketing departments, and HR professionals.

How much does Sansans product cost?

The pricing for Sansans products varies based on the size of the organisation and the specific features required. Interested customers should contact Sansan directly for a customised quote based on their needs.

Does Sansan offer a free trial?

Yes, Sansan typically offers a free trial for new users, allowing them to explore the features and capabilities of the platform before making a purchase decision.

What discounts does Sansan offer on their products?

Sansan may offer discounts or promotional pricing for long-term subscriptions or for non-profits. It is advisable to check their website or contact their sales team for current offers.

Are there any hidden fees or additional costs with Sansan?

Sansan aims for transparency in pricing, but there may be additional costs for premium features or services beyond the standard package. It is recommended to review the pricing details or consult with their sales team for clarification.

Who uses Sansans products?

Sansans products are used by a diverse range of professionals, including sales representatives, marketers, HR personnel, and any individuals looking to efficiently manage networking contacts.

What are the main features of Sansans products/services?

Main features include business card scanning and digitisation, contact management, integration with CRM systems, analytics for network management, and features that support team collaboration.

How does Sansan compare to its competitors?

Sansan differentiates itself from competitors through its robust business card scanning technology, comprehensive data management capabilities, and a strong focus on enterprise solutions. However, comparisons should be made based on specific business needs and feature requirements.

Is Sansans platform easy to use?

Yes, Sansans platform is designed to be user-friendly, with intuitive interfaces that facilitate easy navigation and usability for both tech-savvy and less experienced users.

How easy is it to set up Sansans product or service?

Setting up Sansans product typically involves straightforward steps, including account creation and uploading business cards. Detailed guides and customer support are available to assist with the setup process.

Is Sansan reliable?

Sansan is considered a reliable service provider, with a strong track record in Japan and expanding globally. The platform is designed to ensure uptime and data integrity for its users.

Does Sansan offer customer support?

Yes, Sansan provides customer support through various channels, including email and phone. They also offer comprehensive online resources and documentation for self-help.

How secure is Sansans platform?

Sansan prioritises security, employing measures such as data encryption, regular security audits, and compliance with international data protection regulations to protect user information.

Does Sansan integrate with other tools or platforms?

Yes, Sansan integrates with a variety of third-party tools and platforms, including popular CRM systems, to facilitate seamless data sharing and management.

Can I use Sansan on mobile devices?

Yes, Sansan offers mobile applications for both iOS and Android devices, allowing users to access their contact information and manage their networking efforts on the go.

What do users say about Sansan?

Users often praise Sansan for its efficiency in managing business contacts and the ease of digitising business cards. However, some users note the need for additional features or better integration with other software.

What are the pros and cons of Sansan?

Pros: Efficient card scanning, user-friendly interface, strong customer support, and robust data management features.
Cons: Pricing may be higher than some competitors, and some users may find certain integrations lacking.

How can I purchase Sansans services?

Interested customers can purchase Sansans services by visiting their website and contacting their sales team for a consultation or by signing up directly for a trial or subscription.

What is the cancellation or refund policy for Sansan?

Sansans cancellation and refund policy may vary; typically, users can cancel their subscription at any time. However, it is advisable to review the specific terms and conditions or contact customer support for details.

What are the common use cases for Sansan?

Common use cases include managing business cards, improving networking efficiency, maintaining customer relationships, and integrating contact information into CRM systems for better data management.

Why choose Sansan over other options?

Choosing Sansan may benefit organisations looking for a comprehensive business card management solution with strong data security, enterprise-level features, and integration capabilities.

How easy is it to set up Sansan?

Setting up Sansan is generally considered easy, with guided instructions and user-friendly design facilitating a quick onboarding process for new users.

Does Sansan offer training or tutorials?

Yes, Sansan offers training sessions and tutorials to help users become familiar with the platform’s features and functionalities, ensuring they can maximise its potential.

What languages does Sansan support?

Sansan primarily supports Japanese and English, with ongoing efforts to expand language support for international users.

What problems does Sansan solve?

Sansan solves the problem of managing physical business cards, ensuring that contact information is easily accessible, organised, and integrated into digital workflows for better networking and relationship management.

Is Sansan worth the investment?

Whether Sansan is worth the investment depends on the specific needs of the organisation. Its features and capabilities may provide significant value for companies that rely heavily on networking and contact management.