SAP Concur

Frequently Asked Questions about Concur

Who are Concur?

Concur is a global provider of integrated travel and expense management solutions. Established to streamline business processes, Concur aims to simplify the management of expenses, travel bookings, and invoicing for organisations of all sizes.

What are Concurs products?

Concur offers a range of products including Concur Travel, Concur Expense, and Concur Invoice. These products facilitate travel bookings, expense reporting, and invoice management, respectively, all designed to automate and enhance financial processes.

What services do Concur offer?

Concur provides services such as expense management, travel management, invoice automation, and integration solutions with various financial and enterprise resource planning systems.

What type of companies do Concurs products suit?

Concurs products are suitable for businesses of all sizes, from small enterprises to large multinational corporations, across various industries seeking to improve their travel and expense management processes.

How much do Concurs products cost?

The cost of Concurs products varies based on the specific services selected and the size of the organisation. Pricing details are generally provided upon request and may involve a subscription model based on user counts or usage levels.

Does Concur offer a free trial?

Concur typically does not offer a free trial for its services. Interested users are encouraged to contact Concur directly for demonstrations or to discuss potential pilot programs.

What discounts does Concur offer on their products?

Concur does not publicly list specific discounts. However, promotional offers may be available, and it is recommended to contact their sales team for information on any current promotions or bulk licensing options.

Are there any hidden fees or additional costs with Concur?

Concur is transparent about its pricing structure; however, additional costs may arise based on custom integrations, advanced features, or specific user needs. It is advisable to review the terms of service or consult with a sales representative for clarity.

Who uses Concurs products?

Concurs products are used by finance teams, travel managers, and employees within organisations looking to streamline travel and expense processes. Their clientele includes companies from various sectors such as technology, healthcare, and manufacturing.

What are the main features of Concurs products/services?

Main features of Concurs offerings include automated expense reporting, travel booking capabilities, invoice management, mobile access, integration with accounting software, and real-time reporting and analytics.

How does Concur compare to its competitors?

Concur is recognised for its comprehensive travel and expense management solutions and integrations. While competitors may offer similar services, Concurs established market presence and extensive feature set often differentiate it in terms of functionality and support.

Is Concurs platform easy to use?

Users generally find Concurs platform user-friendly, with an intuitive interface designed for ease of navigation. However, the learning curve may vary based on individual familiarity with expense management tools.

How easy is it to set up Concurs product or service?

The setup process for Concur can vary in complexity depending on the size of the organisation and the specific services being implemented. Concur provides guidance and support throughout the setup to facilitate a smooth transition.

Is Concur reliable?

Concur is considered a reliable provider, with a robust infrastructure and a commitment to ensuring system uptime. Regular updates and maintenance contribute to its operational dependability.

Does Concur offer customer support?

Yes, Concur offers customer support through various channels, including phone, email, and online resources. Users can access help documentation, community forums, and training materials as well.

How secure is Concur’s platform?

Concur employs high-level security measures, including data encryption and secure user authentication, to protect sensitive information. Compliance with industry standards further enhances its security framework.

Does Concur integrate with other tools or platforms?

Yes, Concur integrates with numerous third-party tools and platforms, including various accounting and enterprise resource planning systems, facilitating seamless data flow and enhanced functionality.

Can I use Concur on mobile devices?

Concur offers a mobile application compatible with both iOS and Android devices, allowing users to manage travel and expenses on the go.

What do users say about Concur?

User feedback on Concur is generally positive, highlighting its efficiency in managing expenses and streamlining travel processes. Some users note the initial setup complexity as a challenge, while others appreciate the comprehensive features available.

What are the pros and cons of Concur?

Pros include its extensive feature set, strong integration capabilities, and user-friendly interface. Cons may involve the initial learning curve and potential costs associated with advanced features or customisation.

How can I purchase Concur’s services?

Interested companies can purchase Concurs services by contacting their sales team through the official website to discuss requirements and obtain pricing information tailored to their needs.

What is the cancellation or refund policy for Concur?

Concurs cancellation and refund policy is outlined in its terms of service. It is advisable to review this information or consult customer support for specific details regarding subscriptions and potential refunds.

What are the common use cases for Concur?

Common use cases for Concur include automated expense reporting, travel booking management, invoice processing, and financial reporting, helping organisations streamline their administrative processes.

Why choose Concur over other options?

Choosing Concur may be beneficial due to its comprehensive features, strong market presence, and integration capabilities, making it a suitable choice for businesses seeking an all-in-one travel and expense management solution.

How easy is it to set up Concur?

While the setup of Concur can vary based on organisational needs, Concur provides support and resources to ensure a straightforward implementation process, tailored to the clients requirements.

Does Concur offer training or tutorials?

Yes, Concur offers training and tutorials through its help centre, including documentation, videos, and live training sessions to assist users in maximising the platforms capabilities.

What languages does Concur support?

Concur supports multiple languages, catering to its global user base. Specific language availability may depend on the region and product version.

What problems does Concur solve?

Concur addresses issues related to inefficient expense management, complex travel booking processes, and the challenges of invoice handling, helping organisations enhance productivity and reduce administrative burdens.

Is Concur worth the investment?

Whether Concur is worth the investment depends on the specific needs and size of an organisation. Its extensive features and ability to streamline processes can lead to significant time and cost savings for businesses that frequently manage travel and expenses.