ScriptRunner for Jira

Frequently Asked Questions about Adaptavists ScriptRunner for Jira

Who are Adaptavist?

Adaptavist is a global technology company that provides software solutions and professional services, primarily focusing on enhancing collaboration and productivity within organisations using Atlassian products. They are known for their expertise in customisation and integration of various software tools.

What are Adaptavists products?

Adaptavist offers a variety of products designed to extend the functionality of Atlassian tools. Their main products include ScriptRunner for Jira, Adaptavist ThemeBuilder, and Adaptavist Test Management.

What services do Adaptavist offer?

Adaptavist provides consulting services, technical support, training, and implementation services for Atlassian products. They also offer custom development services to tailor solutions to specific organisational needs.

What type of companies do Adaptavists products suit?

Adaptavists products, including ScriptRunner for Jira, are suitable for a wide range of companies, from small startups to large enterprises, particularly those using Atlassian tools for project management, software development, and team collaboration.

How much does Adaptavists product cost?

The cost of ScriptRunner for Jira varies based on the number of users and the specific licensing model chosen. Pricing details can be found on the Adaptavist website, where prospective customers can assess their needs and select the appropriate plan.

Does Adaptavist offer a free trial?

Yes, Adaptavist offers a free trial of ScriptRunner for Jira, allowing users to explore its features and functionalities before making a purchase decision.

What discounts does Adaptavist offer on their products?

Adaptavist may offer discounts for educational institutions and non-profit organisations. Additionally, they may provide promotional discounts during special events or on certain occasions, which can be checked on their official website.

Are there any hidden fees or additional costs with Adaptavist?

Adaptavist is transparent about its pricing. However, users should consider potential additional costs for premium support services or custom development work, which may not be included in the standard product pricing.

Who uses Adaptavists products?

Adaptavists products are used by teams across various sectors, including IT, software development, project management, and business operations, where Jira is implemented to manage workflows and projects.

What are the main features of Adaptavists products/services?

ScriptRunner for Jira offers features such as automation of repetitive tasks, custom scripting capabilities, enhanced reporting, and custom workflows. It allows users to write scripts to automate Jira processes and extend its functionality significantly.

How does Adaptavist compare to its competitors?

Adaptavists ScriptRunner is often recognised for its extensive functionality and flexibility compared to competitors. While other automation tools may offer basic features, ScriptRunner provides advanced scripting capabilities, making it a preferred choice for many organisations.

Is Adaptavists platform easy to use?

ScriptRunner for Jira is designed to be user-friendly, though it does require some familiarity with scripting to fully leverage its capabilities. Users with basic programming knowledge will find it easier to navigate and utilise the tool effectively.

How easy is it to set up Adaptavists product or service?

Setting up ScriptRunner for Jira is straightforward, with detailed documentation and installation guides available. The initial setup can typically be completed within a few minutes, depending on the users familiarity with Jira.

Is Adaptavist reliable?

Adaptavist has a strong reputation for reliability, backed by years of experience and a large user base. Their products are regularly updated to ensure compatibility and performance within the Atlassian ecosystem.

Does Adaptavist offer customer support?

Yes, Adaptavist provides customer support for their products, including ScriptRunner for Jira. Users can access support through various channels, including documentation, community forums, and direct customer service.

How secure is Adaptavist’s platform?

Adaptavist prioritises security and implements best practices to protect user data. ScriptRunner for Jira complies with industry standards for data security and is regularly updated to address any vulnerabilities.

Does Adaptavist integrate with other tools or platforms?

Yes, ScriptRunner for Jira integrates with various other tools and platforms, enhancing its functionality and allowing users to streamline their workflows across different applications.

Can I use Adaptavist on mobile devices?

While ScriptRunner is primarily designed for use within Jira, which has a mobile application, the specific functionalities of ScriptRunner may be limited when accessed via mobile devices. Users are encouraged to use it on desktop for full capabilities.

What do users say about Adaptavist?

Users generally appreciate Adaptavists ScriptRunner for its versatility and powerful scripting capabilities. Feedback often highlights its ability to save time through automation and custom solutions, although some users note a learning curve associated with scripting.

What are the pros and cons of Adaptavist?

Pros: Powerful scripting capabilities, extensive documentation, and strong community support.
Cons: Potentially steep learning curve for non-technical users, and some advanced features may require programming knowledge.

How can I purchase Adaptavist’s services?

Adaptavists services, including ScriptRunner for Jira, can be purchased directly from their website, where users can select the desired licensing model and complete the transaction online.

What is the cancellation or refund policy for Adaptavist?

Adaptavist offers a cancellation and refund policy that can vary based on the specific terms of the purchase. It is advisable for users to review the policy on their website or contact customer support for detailed information.

Who uses Adaptavist?

Adaptavists products are used by teams and organisations across various industries, including technology, finance, healthcare, and education, who rely on Jira for project management and collaboration.

What are the common use cases for Adaptavist?

Common use cases for ScriptRunner include automating repetitive tasks, creating custom workflows, generating reports, and enhancing Jiras native functionality to meet specific business needs.

Why choose Adaptavist over other options?

Choosing Adaptavist is beneficial due to its comprehensive feature set, strong community support, and the ability to customise Jira extensively through scripting. This flexibility may not be available with other simpler automation tools.

How easy is it to set up Adaptavist?

Setting up ScriptRunner is relatively easy, with clear installation instructions provided by Adaptavist. Users can typically have it up and running quickly if they follow the guidelines.

Does Adaptavist offer training or tutorials?

Yes, Adaptavist provides training resources and tutorials to help users understand how to use ScriptRunner effectively. These resources are available on their website and may include webinars, documentation, and community forums.

What languages does Adaptavist support?

Adaptavist primarily supports English for its documentation and customer service. However, users from non-English speaking regions may find community support in various languages.

What problems does Adaptavist solve?

Adaptavists ScriptRunner helps solve problems related to workflow automation, customisation of Jira processes, and the need for advanced reporting and scripting capabilities that are not available out-of-the-box in Jira.

Is Adaptavist worth the investment?

Many users find that the time saved through automation and the enhanced capabilities provided by ScriptRunner justify the investment. Organisations seeking to maximise their use of Jira often see a significant return on investment when utilising Adaptavists solutions.