Sevocity EHR

Frequently Asked Questions about Sevocity EHR

Who are Sevocity?

Sevocity is a healthcare technology company that provides electronic health record (EHR) solutions designed to streamline patient care and improve clinical workflows. The company focuses on delivering user-friendly, customisable EHR systems that cater to the needs of various medical practices.

What are Sevocitys products?

Sevocity offers a comprehensive electronic health record (EHR) system that includes features such as patient management, clinical documentation, electronic prescribing, and reporting capabilities. Their products are specifically designed to enhance the efficiency of healthcare providers.

What services do Sevocity offer?

Sevocity provides several services including EHR implementation, ongoing technical support, training for healthcare professionals, and customisation options to meet specific practice needs. They also offer integration services with other healthcare technologies.

What type of companies do Sevocitys products suit?

Sevocitys products are suitable for a wide range of healthcare organisations, including small to medium-sized medical practices, specialty clinics, and outpatient facilities. Their solutions cater to various medical specialties, ensuring flexibility and adaptability.

How much does Sevocitys product cost?

The cost of Sevocitys EHR solutions varies depending on the specific needs of the practice and the features selected. Pricing is typically offered on a subscription basis, and potential customers are encouraged to contact Sevocity for a personalised quote.

Does Sevocity offer a free trial?

Sevocity does not publicly advertise a free trial option. However, potential users can request a demonstration of the software to assess its suitability for their practice.

What discounts does Sevocity offer on their products?

Sevocity occasionally offers promotional discounts or special pricing for new customers or for long-term contracts. For detailed information on current offers, it is advisable to contact their sales team directly.

Are there any hidden fees or additional costs with Sevocity?

Sevocity aims for transparency in its pricing; however, additional costs may arise from optional features, integration services, or training sessions. It is recommended to clarify all potential costs during the consultation process.

Who uses Sevocitys products?

Sevocitys products are used by healthcare providers, including physicians, nurses, and administrative staff within various medical specialties. Their EHR solutions are designed to support the needs of clinical teams in delivering efficient patient care.

What are the main features of Sevocitys products/services?

The main features of Sevocitys EHR include patient charting, electronic prescribing, appointment scheduling, billing integration, reporting and analytics, as well as customisable templates tailored to specific specialties.

How does Sevocity compare to its competitors?

Sevocity is known for its user-friendly interface, customisation capabilities, and strong customer support. While it may not have as extensive market recognition as some larger EHR providers, it is often praised for its adaptability and focus on specific practice needs.

Is Sevocitys platform easy to use?

Sevocitys platform is designed with usability in mind, featuring an intuitive interface that facilitates efficient navigation and operation. Users generally find the system easy to learn and operate, which helps reduce the training burden on staff.

How easy is it to set up Sevocitys product or service?

Setting up Sevocitys EHR system typically involves a structured implementation process that includes initial consultations, data migration, and user training. The process is designed to be smooth, with dedicated support from Sevocity’s team.

Is Sevocity reliable?

Sevocity is considered a reliable EHR provider, with many users reporting positive experiences regarding system uptime and performance. The company implements measures to ensure data integrity and availability.

Does Sevocity offer customer support?

Yes, Sevocity provides customer support through various channels, including phone, email, and online chat. Their support team is available to assist users with technical issues, training, and other inquiries.

How secure is Sevocity’s platform?

Sevocity prioritises data security and complies with industry standards such as HIPAA. The platform employs measures such as data encryption, secure access controls, and regular security audits to protect sensitive patient information.

Does Sevocity integrate with other tools or platforms?

Yes, Sevocity offers integration capabilities with various healthcare tools and platforms, including billing software, laboratory systems, and patient management applications. This helps streamline operations across different systems.

Can I use Sevocity on mobile devices?

Sevocitys EHR system is accessible via web browsers, which allows users to access the platform from mobile devices. However, the mobile experience may vary depending on the device and browser used.

What do users say about Sevocity?

User feedback on Sevocity is generally positive, with many praising its ease of use, customisation options, and responsive customer support. However, some users have noted the need for additional features depending on their specific practice requirements.

What are the pros and cons of Sevocity?

Pros include user-friendly design, customisation flexibility, and strong customer support. Cons may involve pricing that can be high for smaller practices and occasional limitations in specific features compared to larger EHR systems.

How can I purchase Sevocity’s services?

Interested customers can purchase Sevocity’s services by contacting their sales team through the website or requesting a demonstration. A consultation will typically follow to discuss specific needs and pricing.

What is the cancellation or refund policy for Sevocity?

Sevocitys cancellation and refund policy should be clarified directly with their customer service or sales representatives, as policies may vary based on the terms of the contract and specific circumstances.

Who uses Sevocity?

Sevocity is utilised by healthcare professionals across various fields, including primary care physicians, specialists, and outpatient clinics, who require an efficient EHR solution to manage patient records and workflows.

What are the common use cases for Sevocity?

Common use cases for Sevocity include managing patient records, streamlining clinical workflows, electronic prescribing, billing integration, and generating reports for regulatory compliance and quality improvement initiatives.

Why choose Sevocity over other options?

Choosing Sevocity can be beneficial for practices seeking a customisable, user-friendly EHR solution that offers robust support and integration capabilities tailored to specific medical specialties.

How easy is it to set up Sevocity?

Setting up Sevocity is designed to be straightforward, with a structured implementation process that includes data migration and training, ensuring a smooth transition for healthcare providers.

Does Sevocity offer training or tutorials?

Yes, Sevocity provides training and resources for users to help them become familiar with the system. This includes online tutorials, documentation, and live support during the onboarding process.

What languages does Sevocity support?

Sevocity primarily supports English, but users should verify if additional language options are available based on their specific needs or user demographics.

What problems does Sevocity solve?

Sevocity addresses common challenges in healthcare management, including inefficient patient record-keeping, difficulties in clinical documentation, and the need for streamlined communication between healthcare providers.

Is Sevocity worth the investment?

The value of investing in Sevocity depends on the specific needs of the practice. Many users find that the benefits of improved efficiency, patient care, and support justify the investment in the EHR system.