ShareGate

Frequently Asked Questions about ShareGate

Who are ShareGate?

ShareGate is a software company that provides solutions for organisations looking to simplify their Microsoft 365 and SharePoint migrations, management, and governance. Established in 2010, ShareGate aims to enhance productivity and performance for IT professionals and teams managing Microsoft environments.

What are ShareGates products?

ShareGate offers several products, primarily focused on migration and management solutions. The main products include ShareGate Desktop, which helps users migrate content to Microsoft 365 and SharePoint, and ShareGate Apricot, a cloud-based governance tool for managing Microsoft 365 environments.

What services do ShareGate offer?

ShareGate provides services related to software licensing, technical support, and user training. They also offer resources such as documentation, webinars, and community forums to assist users in maximising their use of the software.

What type of companies do ShareGates products suit?

ShareGates products are suitable for a wide range of companies, particularly those using Microsoft 365 and SharePoint. This includes small to medium-sized enterprises (SMEs), large corporations, and organisations from various sectors such as education, healthcare, and government.

How much does ShareGates product cost?

ShareGates products are offered through subscription licensing. Pricing varies based on the specific product and the number of users. For up-to-date pricing information, it is advisable to visit the ShareGate website or contact their sales team directly.

Does ShareGate offer a free trial?

Yes, ShareGate offers a free trial for ShareGate Desktop, allowing potential customers to explore its features and functionalities before making a purchase decision.

What discounts does ShareGate offer on their products?

ShareGate occasionally provides discounts, especially for educational institutions and non-profit organisations. Users are encouraged to check the ShareGate website or subscribe to their newsletter for any promotional offers.

Are there any hidden fees or additional costs with ShareGate?

ShareGate is transparent about its pricing structure, and there are generally no hidden fees. However, additional costs may arise for advanced support options or custom enterprise solutions, which should be clarified during the purchasing process.

Who uses ShareGates products?

ShareGates products are used by IT professionals, system administrators, and teams involved in digital transformation projects within organisations. Users typically include those responsible for data migration, management, and governance in Microsoft environments.

What are the main features of ShareGates products/services?

Main features of ShareGate include seamless content migration, reporting and auditing capabilities, governance tools for managing permissions, and user-friendly interfaces for managing Microsoft 365 and SharePoint environments efficiently.

How does ShareGate compare to its competitors?

ShareGate is often noted for its user-friendly interface and comprehensive migration capabilities. Compared to competitors, it provides robust support and resources, making it a preferred choice for many organisations seeking efficient migration and management solutions.

Is ShareGates platform easy to use?

Yes, ShareGates platform is designed with user experience in mind, featuring an intuitive interface that simplifies the migration and management processes, making it accessible for users with varying levels of technical expertise.

How easy is it to set up ShareGates product or service?

Setting up ShareGates products is generally straightforward. Users can quickly install ShareGate Desktop and start the migration process with minimal configuration required. Detailed documentation and support are available to assist with setup.

Is ShareGate reliable?

ShareGate is considered a reliable solution within the industry, with a strong track record of successful migrations and customer satisfaction. The company is committed to maintaining high standards of service and product quality.

Does ShareGate offer customer support?

Yes, ShareGate provides customer support through various channels, including email, live chat, and an extensive knowledge base featuring documentation and FAQs to assist users with any queries or issues.

How secure is ShareGate’s platform?

ShareGate prioritises security and compliance, implementing industry-standard practices to protect user data during migrations and operations within their platform. They comply with GDPR and other relevant regulations to ensure data protection.

Does ShareGate integrate with other tools or platforms?

ShareGate is designed to work seamlessly with Microsoft 365 and SharePoint. Additionally, it may integrate with other tools and platforms used in enterprise environments, although specific integrations should be verified based on user needs.

Can I use ShareGate on mobile devices?

ShareGates primary applications, such as ShareGate Desktop, are desktop-based. However, users can manage their Microsoft environments via web browsers on mobile devices, although full functionality may be limited compared to the desktop experience.

What do users say about ShareGate?

User reviews of ShareGate generally highlight its ease of use, comprehensive features, and responsive customer support. Many users appreciate the efficient migration process and the quality of the training resources available.

What are the pros and cons of ShareGate?

Pros of ShareGate include its user-friendly interface, robust migration capabilities, and strong customer support. Cons may include limitations in mobile functionality and pricing that may be considered high for smaller organisations.

How can I purchase ShareGate’s services?

ShareGate services can be purchased directly from their website. Interested users can select their desired product, choose a subscription plan, and complete the purchase through the online portal.

What is the cancellation or refund policy for ShareGate?

ShareGate typically offers a 30-day money-back guarantee for new subscriptions, allowing users to request a refund if they are not satisfied with the product. Specific terms may apply, so it is advisable to review the policy on their website.

What are the common use cases for ShareGate?

Common use cases for ShareGate include migrating data from on-premises SharePoint to SharePoint Online, managing permissions and governance in Microsoft 365, and ensuring compliance during data migrations.

Why choose ShareGate over other options?

Choosing ShareGate may be beneficial for organisations seeking a reliable, user-friendly solution with comprehensive support and resources. Its focus on Microsoft environments makes it particularly suited for businesses heavily invested in Microsoft technologies.

How easy is it to set up ShareGate?

Setting up ShareGate is designed to be user-friendly, with straightforward installation procedures and guided processes for migrations, making it accessible for users with varying levels of technical expertise.

Does ShareGate offer training or tutorials?

Yes, ShareGate provides a variety of training resources, including tutorials, webinars, and documentation to help users learn how to effectively utilise their products and maximise their benefits.

What languages does ShareGate support?

ShareGate primarily offers its products and resources in English, but additional language support may be available depending on the user community and documentation updates.

What problems does ShareGate solve?

ShareGate addresses common challenges associated with data migration, management, and governance within Microsoft 365 and SharePoint environments, providing tools to streamline these processes and improve efficiency.

Is ShareGate worth the investment?

ShareGate is often regarded as a worthwhile investment for organisations needing effective tools for migration and management within Microsoft environments, especially given its focus on user experience and customer support. Evaluating specific organisational needs will help determine its value.