Frequently Asked Questions about ShippingEasy

Who are ShippingEasy?

ShippingEasy is a cloud-based shipping and order management solution designed to streamline the shipping process for online retailers and e-commerce businesses. The company provides tools that enable users to manage their shipping needs efficiently, including label printing, tracking, and inventory management.

What are ShippingEasys products?

ShippingEasy offers a range of products, including shipping software, inventory management tools, and reporting features. Their platform provides solutions for automating shipping workflows, managing orders from multiple sales channels, and tracking packages.

What services do ShippingEasy offer?

ShippingEasy offers several services that include shipping label creation, order management, inventory tracking, customer communication, and analytics reporting. They also provide integrations with various e-commerce platforms and marketplaces.

What type of companies do ShippingEasys products suit?

ShippingEasys products are suitable for small to medium-sized e-commerce businesses, online retailers, and companies that require efficient shipping solutions. Their services cater to businesses across various industries, including fashion, electronics, and home goods.

How much do ShippingEasys products cost?

ShippingEasy offers various pricing plans that start with a free tier for businesses with limited shipping needs. Paid plans vary based on features and shipping volume, with costs typically ranging from $29 to $99 per month, depending on the selected plan.

Does ShippingEasy offer a free trial?

Yes, ShippingEasy offers a free 30-day trial for new users. This allows potential customers to explore the platforms features and determine if it meets their needs before committing to a paid plan.

What discounts does ShippingEasy offer on their products?

ShippingEasy provides discounted shipping rates through its partnerships with major carriers. Additionally, they may offer promotional discounts or incentives during specific periods, which can be checked on their website.

Are there any hidden fees or additional costs with ShippingEasy?

ShippingEasy does not charge hidden fees. However, users should be aware that standard shipping carrier rates apply, and there may be additional costs associated with specific features or higher-tier plans.

Who uses ShippingEasys products?

ShippingEasys products are used by e-commerce businesses, online retailers, and fulfilment centres looking for efficient, cost-effective shipping solutions. Their clients range from small start-ups to larger retailers.

What are the main features of ShippingEasys products/services?

The main features of ShippingEasy include automated shipping label creation, multi-channel order management, inventory tracking, real-time shipping rates, customer communication tools, and comprehensive analytics and reporting capabilities.

How does ShippingEasy compare to its competitors?

ShippingEasy is known for its user-friendly interface, competitive pricing, and strong integration capabilities. Compared to competitors, it often excels in customer support and provides access to discounted shipping rates, making it an attractive option for small to medium-sized businesses.

Is ShippingEasys platform easy to use?

Yes, ShippingEasy is designed with user experience in mind. The platform is intuitive and easy to navigate, making it accessible for users with varying levels of technical expertise.

How easy is it to set up ShippingEasys product or service?

Setting up ShippingEasy is straightforward. Users can create an account, connect their sales channels, and start shipping within a short period. The platform also provides setup guides and resources to assist users during the process.

Is ShippingEasy reliable?

ShippingEasy is considered a reliable platform for shipping and order management. It has been positively reviewed by users for its uptime and the effectiveness of its shipping solutions.

Does ShippingEasy offer customer support?

Yes, ShippingEasy provides customer support through various channels, including email, live chat, and phone support. They also offer a comprehensive knowledge base and resource centre for self-help.

How secure is ShippingEasy’s platform?

ShippingEasy prioritises security, employing industry-standard encryption and security measures to protect user data. They ensure compliance with data protection regulations to maintain customer trust.

Does ShippingEasy integrate with other tools or platforms?

Yes, ShippingEasy integrates with numerous e-commerce platforms, marketplaces, and accounting software, including Shopify, Amazon, eBay, and QuickBooks, enabling seamless management of shipping and orders.

Can I use ShippingEasy on mobile devices?

ShippingEasy does not have a dedicated mobile app; however, its web-based platform is accessible via mobile devices through web browsers, allowing users to manage shipping on the go.

What do users say about ShippingEasy?

Users generally provide positive feedback about ShippingEasy, citing its ease of use, reliable customer support, and cost-effective shipping solutions. Some users note occasional limitations in advanced features.

What are the pros and cons of ShippingEasy?

Pros: User-friendly interface, competitive pricing, discounted shipping rates, strong customer support, and multiple integrations.
Cons: Limited advanced features for larger enterprises, occasional technical issues reported by some users.

How can I purchase ShippingEasy’s services?

Users can purchase ShippingEasys services directly from their website by selecting a pricing plan and creating an account. Payment options are available at the time of subscription.

What is the cancellation or refund policy for ShippingEasy?

ShippingEasy allows users to cancel their subscription at any time. Refund policies may vary based on the plan and duration of use, so it is advisable to review their terms on the website for specific details.

Who uses ShippingEasy?

ShippingEasy is utilised by a wide range of users, including small and medium-sized e-commerce businesses, retailers, and fulfilment services that require efficient shipping and order management solutions.

What are the common use cases for ShippingEasy?

Common use cases for ShippingEasy include managing shipping for online orders, automating label printing, tracking shipments, and integrating with multiple sales channels to streamline operations.

Why choose ShippingEasy over other options?

Choosing ShippingEasy may be beneficial due to its user-friendly interface, robust customer support, competitive pricing, and access to discounted shipping rates, making it a suitable choice for small to medium-sized businesses.

How easy is it to set up ShippingEasy?

Setting up ShippingEasy is relatively easy, requiring only a few steps to create an account, connect sales channels, and start using the platform. The company also provides helpful resources to assist users in the setup process.

Does ShippingEasy offer training or tutorials?

Yes, ShippingEasy offers various training resources, including video tutorials, webinars, and a knowledge base that covers various aspects of using their platform effectively.

What languages does ShippingEasy support?

ShippingEasy primarily supports English. However, the platform may be accessible in other languages depending on the users browser settings and region.

What problems does ShippingEasy solve?

ShippingEasy helps businesses streamline their shipping processes, reduce shipping costs, improve order management, and enhance customer communication. It addresses common challenges faced by e-commerce businesses in managing logistics effectively.

Is ShippingEasy worth the investment?

ShippingEasy can be considered a worthwhile investment for small to medium-sized businesses looking to optimise their shipping processes, save on shipping costs, and improve operational efficiency. The value it provides often outweighs the costs associated with its services.