Frequently Asked Questions about ShopKeep

Who are ShopKeep?

ShopKeep is a technology company that provides a cloud-based point of sale (POS) system tailored for small to medium-sized businesses. They offer solutions that streamline retail operations, manage sales, and enhance customer engagement.

What are ShopKeeps products?

ShopKeep offers a range of products including a comprehensive point of sale system, inventory management tools, employee management features, and analytics reporting functionalities. Their software is designed to cater specifically to the needs of retail and restaurant businesses.

What services do ShopKeep offer?

ShopKeep provides services such as payment processing, customer support, training resources, and integration with third-party applications. They also offer ongoing software updates and maintenance as part of their service package.

What type of companies do ShopKeeps products suit?

ShopKeeps products are suitable for small to medium-sized retail shops, restaurants, cafes, and bars. Their solutions are designed to help businesses that require efficient sales management and customer interaction.

How much does ShopKeeps product cost?

The cost of ShopKeeps products varies based on the features and services selected. Typically, they operate on a subscription model with monthly fees that may differ based on the number of locations and users. It is advisable to visit their website or contact their sales team for a detailed pricing structure.

Does ShopKeep offer a free trial?

Yes, ShopKeep offers a free trial for new users. This allows potential customers to explore the features and functionalities of the POS system before committing to a subscription.

What discounts does ShopKeep offer on their products?

ShopKeep may offer promotional discounts or special pricing for new customers, particularly during specific periods or events. Checking their website or contacting their sales team for current offers is recommended.

Are there any hidden fees or additional costs with ShopKeep?

ShopKeep is transparent about its pricing structure; however, users should review the terms and conditions for any additional fees that may apply, such as transaction fees for payment processing or costs for additional features.

Who uses ShopKeeps products?

ShopKeeps products are used by a variety of businesses, including independent retailers, small chains, and food service establishments. Their user base typically consists of entrepreneurs and managers looking for an efficient POS solution.

What are the main features of ShopKeeps products/services?

Main features of ShopKeep include an intuitive POS interface, inventory management, sales reporting, employee scheduling, customer relationship management, and integration capabilities with accounting and eCommerce platforms.

How does ShopKeep compare to its competitors?

ShopKeep is often compared to other POS solutions based on its ease of use, customer support, and pricing. While it may lack some advanced functionalities available in larger systems, it excels in providing a user-friendly experience for small businesses.

Is ShopKeeps platform easy to use?

Yes, ShopKeeps platform is designed to be user-friendly, allowing users to navigate easily through its features. The interface is intuitive, which reduces the learning curve for new users.

How easy is it to set up ShopKeeps product or service?

Setting up ShopKeeps product is straightforward, with guided installation processes and tutorials available. Most users can complete the setup within a few hours, depending on the complexity of their operations.

Is ShopKeep reliable?

ShopKeep is regarded as a reliable platform, with a strong uptime record and consistent performance. Many users have reported positive experiences regarding system stability and functionality.

Does ShopKeep offer customer support?

Yes, ShopKeep offers customer support through various channels, including phone, email, and live chat. Additionally, they provide a comprehensive help centre with articles and guides for self-service assistance.

How secure is ShopKeep’s platform?

ShopKeep prioritises security, employing encryption and secure payment processing technologies to protect user data. They comply with industry standards to ensure the safety of transactions and personal information.

Does ShopKeep integrate with other tools or platforms?

Yes, ShopKeep integrates with various third-party applications, including accounting software, eCommerce platforms, and marketing tools, allowing businesses to create a more cohesive operational workflow.

Can I use ShopKeep on mobile devices?

ShopKeeps platform is optimised for use on mobile devices, allowing users to manage their sales and operations from tablets and smartphones, providing flexibility for on-the-go management.

What do users say about ShopKeep?

User feedback for ShopKeep is generally positive, with many praising its ease of use and customer support. However, some users have noted limitations in advanced features compared to larger systems.

What are the pros and cons of ShopKeep?

Pros include a user-friendly interface, reliable customer support, and strong inventory management features. Cons may include limitations in advanced analytics and higher costs for additional features.

How can I purchase ShopKeep’s services?

ShopKeeps services can be purchased directly through their website. Interested customers can sign up for a trial and follow the purchasing process outlined on the site.

What is the cancellation or refund policy for ShopKeep?

ShopKeep offers a cancellation policy that allows users to discontinue their subscription at any time. However, users should review the specific terms regarding refunds for unused services.

What are the common use cases for ShopKeep?

Common use cases for ShopKeep include managing sales in retail environments, tracking inventory in restaurants, and overseeing employee schedules in various business settings.

Why choose ShopKeep over other options?

Choosing ShopKeep may be beneficial for businesses seeking an easy-to-use, reliable POS system with strong customer support and essential features tailored for small to medium-sized enterprises.

How easy is it to set up ShopKeep?

ShopKeep offers a simple setup process with guided instructions, making it accessible for users with minimal technical expertise. Most users can complete the setup within a short time frame.

Does ShopKeep offer training or tutorials?

Yes, ShopKeep provides training resources, including video tutorials and documentation, to help users understand the platform and maximise its features.

What languages does ShopKeep support?

ShopKeep primarily supports English, but they may offer limited resources in other languages. Users should check directly with ShopKeep for specific language support details.

What problems does ShopKeep solve?

ShopKeep addresses common business challenges such as inefficient sales processes, inventory management difficulties, and lack of real-time analytics, helping businesses operate more effectively.

Is ShopKeep worth the investment?

Whether ShopKeep is worth the investment depends on individual business needs. For small to medium-sized businesses requiring a reliable POS system, it generally offers good value, especially considering its ease of use and support services.