Frequently Asked Questions about Signoz

Who are Signoz?

Signoz is an open-source observability platform designed for modern software applications. It provides developers and DevOps teams with tools to monitor and troubleshoot their systems, offering insights into performance and user experience.

What are Signozs products?

Signoz primarily offers an observability stack that includes distributed tracing, metrics monitoring, and log management. The platform allows users to collect, store, and analyse telemetry data to improve application performance.

What services do Signoz offer?

Signoz provides a comprehensive suite of observability services, including real-time data visualisation, alerting, and performance monitoring. They also offer support for integration with various cloud services and other tools.

What type of companies do Signozs products suit?

Signozs products are suitable for companies of all sizes, particularly those in the technology sector. Businesses that rely on cloud-native applications, microservices architecture, and require robust monitoring capabilities will benefit most from Signozs offerings.

How much does Signozs product cost?

Signoz is an open-source platform, which means it is available for free. However, companies may incur costs related to cloud hosting, support, or additional enterprise features, depending on their specific needs.

Does Signoz offer a free trial?

As an open-source solution, Signoz does not offer a traditional free trial. Users can freely download and deploy the software to evaluate its features.

What discounts does Signoz offer on their products?

Signoz does not offer discounts as it is open-source software. Users can access the full platform without any financial commitments.

Are there any hidden fees or additional costs with Signoz?

As Signoz is open-source, there are no hidden fees associated with the software itself. However, users should be aware of potential costs related to hosting, maintenance, and support services.

Who uses Signozs products?

Signozs products are used by software engineers, DevOps teams, and IT professionals who seek to improve observability in their applications and infrastructure. They are particularly popular among companies adopting microservices and cloud-native architectures.

What are the main features of Signozs products/services?

The main features of Signoz include distributed tracing, metrics collection, log management, alerting, and dashboards for real-time visualisation of application performance and user experience.

How does Signoz compare to its competitors?

Signoz is comparable to other observability platforms like Grafana, Prometheus, and Datadog. Its open-source nature provides flexibility and cost-effectiveness, while its capabilities in distributed tracing and metrics monitoring are on par with leading commercial products.

Is Signozs platform easy to use?

Signoz is designed with user experience in mind, featuring an intuitive interface for navigating through its metrics and tracing data. However, users may require some familiarity with observability concepts and configurations.

How easy is it to set up Signozs product or service?

Setting up Signoz can be straightforward for users with technical expertise. The platform provides comprehensive documentation to assist with installation and configuration on various environments.

Is Signoz reliable?

Signoz is built on robust technology and has been adopted by various organisations, indicating its reliability. However, users should ensure they have proper infrastructure and resources in place for optimal performance.

Does Signoz offer customer support?

Signoz offers community support through forums and documentation. For enterprise customers, they may provide additional support options, typically through paid services.

How secure is Signoz’s platform?

Signoz incorporates security best practices, but as an open-source tool, the security ultimately depends on how it is deployed and configured by the user. Regular updates and monitoring are recommended to maintain security.

Does Signoz integrate with other tools or platforms?

Yes, Signoz supports integration with various monitoring and logging tools, cloud services, and other observability platforms, enhancing its functionality and usability within existing workflows.

Can I use Signoz on mobile devices?

Signoz does not have a dedicated mobile application, but its web interface is accessible via mobile devices, allowing users to monitor their systems on the go.

What do users say about Signoz?

Users generally appreciate Signoz for its open-source model, ease of use, and comprehensive features. Some feedback highlights the need for better documentation and user support.

What are the pros and cons of Signoz?

Pros: Open-source, cost-effective, comprehensive observability features, user-friendly interface.
Cons: May require technical expertise for setup, limited commercial support compared to proprietary solutions.

How can I purchase Signoz’s services?

As Signoz is an open-source platform, there is no purchase required. Users can download and deploy the software freely from the official website.

What is the cancellation or refund policy for Signoz?

There is no cancellation or refund policy applicable to Signoz, as it is provided as free and open-source software.

What are the common use cases for Signoz?

Common use cases include monitoring microservices, tracing user transactions, identifying performance bottlenecks, and analysing application logs for debugging purposes.

Why choose Signoz over other options?

Signoz is an attractive option for those seeking a cost-effective, open-source observability solution with robust features. Its flexibility allows for customisation based on specific organisational needs.

Does Signoz offer training or tutorials?

Signoz provides documentation and community resources that serve as tutorials for users to understand and effectively utilise the platform.

What languages does Signoz support?

Signoz is primarily built to support applications written in any programming language, as it collects telemetry data through standard protocols. However, its documentation and community resources are primarily in English.

What problems does Signoz solve?

Signoz helps organisations address challenges related to application performance monitoring, debugging, and observability in complex systems, ultimately improving user experience and operational efficiency.

Is Signoz worth the investment?

Considering its open-source nature and comprehensive observability features, Signoz can be a valuable investment for companies looking to enhance their monitoring capabilities without incurring high costs.