Smartcat

Frequently Asked Questions about Smartcat

Who are Smartcat?

Smartcat is a cloud-based translation management platform that enables businesses and individuals to streamline their translation processes. Founded in 2013, Smartcat integrates translation tools, project management, and collaboration features to improve efficiency and reduce time-to-market for multilingual content.

What are Smartcats products?

Smartcat offers a range of products including a translation management system, a marketplace for freelance translators, and an integration platform for third-party tools. Their primary product is the Smartcat platform, which includes features for project management, translation memory, glossary management, and quality assurance.

What services do Smartcat offer?

Smartcat provides a variety of services such as translation, localisation, editing, proofreading, and project management. They also offer access to a community of professional translators through their marketplace, allowing users to find suitable freelancers for specific projects.

What type of companies do Smartcats products suit?

Smartcats products are suitable for businesses of all sizes, from startups to large enterprises, that require translation and localisation services. Industries such as e-commerce, technology, healthcare, and education benefit significantly from Smartcat’s solutions.

How much does Smartcats product cost?

Smartcat operates on a freemium model. Basic access to the platform is free, with charges applied for premium features and additional services. Pricing details for specific features can be found on their website, and custom pricing is available for enterprise-level solutions.

Does Smartcat offer a free trial?

Yes, Smartcat offers a free version of their platform, allowing users to access basic features without any cost. This allows potential users to evaluate the platform’s capabilities before committing to a paid plan.

What discounts does Smartcat offer on their products?

Smartcat occasionally provides discounts and promotional offers, particularly for enterprise customers. Interested users should check their website or contact their sales team for the latest information on available discounts.

Are there any hidden fees or additional costs with Smartcat?

Smartcat is transparent about its pricing structure. While there are no hidden fees, users should be aware that certain advanced features and services may incur additional costs. It is advisable to review the pricing details on their website for clarity.

Who uses Smartcats products?

Smartcats products are used by translators, localisation teams, project managers, and businesses that require translation services. The platform is popular among freelancers as well as organisations looking to manage their translation projects efficiently.

What are the main features of Smartcats products/services?

Main features of Smartcat include translation memory, glossary management, project management tools, collaboration features, a freelance marketplace, and integration capabilities with other platforms. These features help enhance the translation process and improve team collaboration.

How does Smartcat compare to its competitors?

Smartcat is often noted for its user-friendly interface, collaborative features, and integration capabilities, which can outperform some competitors. However, the choice between Smartcat and its competitors may depend on specific user needs and business requirements.

Is Smartcats platform easy to use?

Yes, Smartcat is designed with usability in mind. Its intuitive interface makes it accessible for users of varying technical skills, enabling quick onboarding and efficient use of its features.

How easy is it to set up Smartcats product or service?

Setting up Smartcat is straightforward. Users can sign up for an account and start using the basic features almost immediately. Comprehensive tutorials and support documentation are available to assist with any complexities that may arise during setup.

Is Smartcat reliable?

Smartcat is considered a reliable platform, with a robust infrastructure that supports uptime and performance. User feedback generally reflects a positive experience with the platforms reliability in handling translation projects.

Does Smartcat offer customer support?

Yes, Smartcat provides customer support through various channels, including email, live chat, and an extensive help centre. Users can find answers to common questions and receive assistance with more complex issues as needed.

How secure is Smartcat’s platform?

Smartcat takes security seriously, implementing measures such as data encryption, secure access controls, and compliance with data protection regulations to safeguard user information and content.

Does Smartcat integrate with other tools or platforms?

Yes, Smartcat offers integration with a variety of third-party tools and platforms, such as content management systems (CMS), customer relationship management (CRM) systems, and other translation tools, enhancing workflow efficiency.

Can I use Smartcat on mobile devices?

Smartcat is primarily designed for desktop use, but its web-based platform can be accessed from mobile devices via a web browser. However, the user experience may vary compared to the desktop version.

What do users say about Smartcat?

User feedback on Smartcat is generally positive, with many praising its ease of use, collaborative features, and comprehensive translation tools. However, some users have noted areas for improvement in customer support response times.

What are the pros and cons of Smartcat?

Pros: User-friendly interface, collaborative features, integration capabilities, and a free version.
Cons: Some advanced features may require payment, and mobile usability may not be optimal.

How can I purchase Smartcat’s services?

Users can access Smartcats services by signing up for an account on their website. From there, they can explore the available plans and features, opting for upgrades as needed.

What is the cancellation or refund policy for Smartcat?

Smartcats cancellation and refund policy is outlined in their terms of service. Users can cancel their subscription at any time, but it is advisable to review the specific terms related to refunds for paid services.

What are the common use cases for Smartcat?

Common use cases for Smartcat include managing translation projects, collaborating with freelance translators, creating and maintaining translation memories and glossaries, and integrating translation workflows with existing tools.

Why choose Smartcat over other options?

Smartcat may be preferred due to its combination of a user-friendly interface, powerful collaboration features, and flexibility in pricing. The ability to access a marketplace of translators also provides additional value for users seeking professional translation services.

How easy is it to set up Smartcat?

Setting up Smartcat is simple and quick. Users can create an account in minutes and begin using the platform, with access to tutorials and support to assist with any questions during the process.

Does Smartcat offer training or tutorials?

Yes, Smartcat provides a variety of training resources including tutorials, webinars, and a knowledge base to help users maximise their use of the platform and its features.

What languages does Smartcat support?

Smartcat supports a wide range of languages, allowing users to manage translation projects in multiple languages simultaneously. The exact list of supported languages can be found on their website.

What problems does Smartcat solve?

Smartcat helps solve problems related to inefficient translation processes, lack of collaboration among team members, difficulties in managing translation resources, and the need for a centralised platform to handle multilingual content.

Is Smartcat worth the investment?

Smartcat can be considered worth the investment for businesses and individuals who require effective translation and localisation solutions. The features offered, combined with the potential for increased efficiency and improved collaboration, provide significant value for users.