Smartling

Frequently Asked Questions about Smartling

Who are Smartling?

Smartling is a technology company that provides a cloud-based translation management platform designed to streamline and automate the process of translating digital content. Founded in 2009, Smartling aims to help businesses manage their global content more efficiently by offering tools that enhance collaboration between translators and project managers.

What are Smartlings products?

Smartling offers a variety of products including a translation management system, an API for integrating translation workflows, and tools for translating websites, software, and documents. Their platform supports multiple file formats and provides features for both human and machine translation.

What services do Smartling offer?

Smartling provides several services such as translation and localisation services, the ability to manage multilingual content, and consulting services to optimise translation workflows. They also offer integrations with various content management systems and development frameworks.

What type of companies do Smartlings products suit?

Smartlings products are suitable for companies of all sizes, particularly those that operate globally or have a need for multilingual content. Industries such as e-commerce, software, marketing, and technology benefit greatly from Smartlings translation and localisation solutions.

How much does Smartlings product cost?

Smartlings pricing is generally customised based on the specific needs of each client, including factors such as volume of content, languages required, and level of service. Interested users should contact Smartling for a detailed quote tailored to their requirements.

Does Smartling offer a free trial?

Smartling does offer a free trial period for new users to explore their platform and services. Prospective clients can sign up on their website to access the trial and evaluate the features available.

What discounts does Smartling offer on their products?

Smartling may provide discounts to organisations based on volume commitments or long-term contracts. For specific promotional offers or discounts, it is advisable to contact Smartling directly for the most accurate information.

Are there any hidden fees or additional costs with Smartling?

Smartling is transparent about its pricing structure, and there are typically no hidden fees. However, additional costs may arise for services outside the standard offerings, such as expedited translation or specific customisation requests. Clients should review their agreement for full details.

Who uses Smartlings products?

Smartlings products are used by a diverse range of clients including multinational corporations, small to medium-sized enterprises, and start-ups across various industries. Notable users include brands in technology, finance, e-commerce, and media sectors.

What are the main features of Smartlings products/services?

Main features of Smartling include an intuitive user interface, real-time translation memory, collaboration tools, automated workflow management, support for various file formats, and robust reporting and analytics capabilities. The platform also supports both human and machine translation options.

How does Smartling compare to its competitors?

Smartling is often compared to other translation management systems like Transifex and Lokalise. It is known for its comprehensive feature set, ease of use, and strong customer support. However, specific advantages or disadvantages may depend on individual user needs and preferences.

Is Smartlings platform easy to use?

Smartlings platform is designed with user experience in mind, featuring a straightforward interface that simplifies navigation and task management. Users generally report that the system is easy to learn and use, even for those who are not familiar with translation management tools.

How easy is it to set up Smartlings product or service?

Setting up Smartlings services typically involves creating an account, integrating with existing content management systems, and configuring project settings. The onboarding process is supported by Smartlings customer service team to ensure a smooth setup experience.

Is Smartling reliable?

Smartling is considered a reliable platform, with a strong track record of service delivery and customer satisfaction. Their commitment to quality and ongoing improvements contributes to their reputation in the industry.

Does Smartling offer customer support?

Yes, Smartling offers customer support through various channels including email, chat, and phone support. Additionally, they provide extensive documentation and resources to assist users in navigating their platform effectively.

How secure is Smartling’s platform?

Smartling employs robust security measures to protect user data, including encryption, secure access controls, and regular security audits. Their commitment to data privacy and security aligns with industry standards.

Does Smartling integrate with other tools or platforms?

Smartling offers integrations with a variety of tools and platforms, including content management systems (CMS), development environments, and APIs. This flexibility allows users to streamline their translation workflows seamlessly.

Can I use Smartling on mobile devices?

Smartlings platform is primarily web-based and can be accessed on mobile devices through a web browser. However, dedicated mobile applications may not be available, so users should verify compatibility for specific mobile use cases.

What do users say about Smartling?

User feedback on Smartling generally highlights its user-friendly interface, efficiency in managing translations, and strong customer support. However, some users have noted that the pricing can be a consideration for smaller businesses.

What are the pros and cons of Smartling?

Pros of Smartling include its comprehensive feature set, ease of use, and strong integration capabilities. Cons may include the potential for higher costs compared to some competitors and a learning curve for advanced features.

How can I purchase Smartling’s services?

Services can be purchased directly through Smartlings website. Interested clients can request a demo, sign up for a free trial, or contact the sales team for more information on pricing and service agreements.

What is the cancellation or refund policy for Smartling?

Smartlings cancellation and refund policy may vary by agreement. Clients should review their specific contract or contact Smartlings support for detailed information regarding cancellations and potential refunds.

What are the common use cases for Smartling?

Common use cases for Smartling include localising websites, translating software applications, managing marketing content across different languages, and supporting global customer engagement through multilingual communication.

Why choose Smartling over other options?

Choosing Smartling may be beneficial for businesses seeking a robust, feature-rich translation management platform that prioritises ease of use, integration capabilities, and strong customer support. Its focus on automation and efficiency in translation workflows can also be a significant advantage.

How easy is it to set up Smartling?

The setup process for Smartling is generally straightforward, with guided instructions and support available to assist users in configuring their accounts and integrating with their existing systems.

Does Smartling offer training or tutorials?

Yes, Smartling provides training resources and tutorials, including documentation, webinars, and guides to help users maximise the platforms features and capabilities.

What languages does Smartling support?

Smartling supports a wide range of languages, catering to global businesses that require multilingual translation services. Specific language availability may vary based on user needs and project requirements.

What problems does Smartling solve?

Smartling addresses challenges related to the translation and localisation of digital content, such as inefficiencies in traditional workflows, difficulties in managing multiple languages, and the need for collaboration between different teams within an organisation.

Is Smartling worth the investment?

Smartling can be considered a worthwhile investment for companies that require efficient and effective translation management solutions, particularly those operating in multiple languages or markets. The platforms features and support can lead to significant time savings and improved quality in translated content.