SnapComms

Frequently Asked Questions about SnapComms

Who are SnapComms?

SnapComms is a communication platform that focuses on enhancing employee engagement and internal communication within organisations. Established in 2007, the company provides tools designed to improve how businesses communicate with their employees through targeted messaging and content delivery.

What are SnapComms products?

SnapComms offers a suite of products including:

• Employee Messaging: Tools for sending urgent messages and updates.
• Digital Signage: Solutions for displaying visual content across screens within the workplace.
• Surveys and Polls: Features for collecting feedback and insights from employees.
• News and Alerts: Channels for sharing important news and announcements.
• Screen Savers: Customisable screen savers for internal communications.

What services do SnapComms offer?

SnapComms provides services that include implementation support, customer training, and ongoing customer service to ensure effective use of their communication products. They also offer consulting services to help organisations develop and refine their internal communication strategies.

What type of companies do SnapComms products suit?

SnapComms products are suitable for a wide range of organisations, including corporate enterprises, government agencies, educational institutions, and non-profits, particularly those with a distributed workforce or large employee bases.

How much do SnapComms products cost?

The pricing for SnapComms products varies based on the specific solutions chosen and the size of the organisation. For detailed pricing information, interested parties are encouraged to contact SnapComms directly for a customised quote.

Does SnapComms offer a free trial?

Yes, SnapComms offers a free trial of their products, allowing potential customers to explore the features and benefits before making a commitment.

What discounts does SnapComms offer on their products?

SnapComms occasionally provides discounts and promotional offers, which may vary based on the time of year or specific campaigns. It is advisable to check their website or contact sales for current offers.

Are there any hidden fees or additional costs with SnapComms?

SnapComms aims for transparency in pricing and does not typically have hidden fees. However, additional costs may arise from premium features or services beyond the standard offerings. Customers should review their agreement and pricing plans carefully.

Who uses SnapComms products?

SnapComms products are used by a diverse range of organisations, including large corporations, small to medium enterprises, and public sector organisations, all seeking to enhance their internal communication strategies.

What are the main features of SnapComms products/services?

Main features include:

• Multi-channel messaging capabilities (including desktop alerts and mobile notifications).
• Real-time feedback tools (surveys and polls).
• Customisable content options for digital signage and screen savers.
• Analytics and reporting features to measure engagement.

How does SnapComms compare to its competitors?

SnapComms differentiates itself from competitors by offering a comprehensive suite of internal communication tools that are specifically tailored for employee engagement, alongside a strong focus on user experience and customer support.

Is SnapComms platform easy to use?

Yes, SnapComms is designed with user-friendliness in mind, allowing users to navigate the platform easily and implement communication strategies without extensive technical knowledge.

How easy is it to set up SnapComms product or service?

Setting up SnapComms products is generally straightforward, with guided processes and support provided during implementation to ensure that organisations can quickly begin utilising the tools effectively.

Is SnapComms reliable?

SnapComms is considered a reliable platform, with a strong track record of uptime and performance, ensuring that organisations can depend on their communication tools for important messaging.

Does SnapComms offer customer support?

Yes, SnapComms provides dedicated customer support, including technical assistance and account management, to help users make the most of their products.

How secure is SnapComms’ platform?

SnapComms prioritises security, implementing measures to protect user data and ensure compliance with relevant regulations. Specific security features include data encryption and secure access protocols.

Does SnapComms integrate with other tools or platforms?

Yes, SnapComms offers integration capabilities with various third-party tools and platforms, helping organisations streamline their communication processes across different systems.

Can I use SnapComms on mobile devices?

Yes, SnapComms platform is accessible on mobile devices, allowing users to receive updates and engage with content on the go.

What do users say about SnapComms?

User feedback on SnapComms is generally positive, highlighting its ease of use, effectiveness in enhancing communication, and responsive customer support. Users appreciate the ability to customise messaging for different audiences.

What are the pros and cons of SnapComms?

Pros:

• Comprehensive communication tools.
• User-friendly interface.
• Strong customer support.
• Customisation options for tailored messaging.

Cons:

• Pricing may be a consideration for smaller organisations.
• Some advanced features may require additional training.

How can I purchase SnapComms services?

SnapComms services can be purchased directly through their website, where potential customers can request a demo or consult with a sales representative for more information and pricing options.

What is the cancellation or refund policy for SnapComms?

SnapComms has a clear cancellation and refund policy outlined in their terms of service. Customers are encouraged to review these policies to understand the conditions under which cancellations and refunds may be processed.

What are the common use cases for SnapComms?

Common use cases for SnapComms include disseminating urgent company announcements, conducting employee surveys, enhancing workplace engagement through visual content, and gathering feedback on internal initiatives.

Why choose SnapComms over other options?

Choosing SnapComms may be advantageous due to its comprehensive range of tailored communication tools, strong emphasis on user engagement, and dedicated customer support, which collectively help organisations enhance their internal communication strategies.

How easy is it to set up SnapComms?

The setup process for SnapComms is designed to be user-friendly, with step-by-step guidance provided to ensure that organisations can implement the tools effectively and efficiently.

Does SnapComms offer training or tutorials?

Yes, SnapComms provides training and resources, including tutorials and documentation, to help users understand how to utilise their products effectively.

What languages does SnapComms support?

SnapComms primarily supports English, but they may offer options for multilingual messaging depending on the specific needs of the organisation.

What problems does SnapComms solve?

SnapComms addresses common communication challenges within organisations, such as information overload, employee disengagement, and the need for timely updates, by providing targeted messaging solutions that enhance engagement and clarity.

Is SnapComms worth the investment?

Many organisations find SnapComms to be a worthwhile investment due to the improved internal communication and employee engagement it facilitates, which can lead to increased productivity and employee satisfaction.