Spaceship

Frequently Asked Questions about Spaceship

Who are Spaceship?

Spaceship is an innovative financial technology company that offers investment products aimed at making investing accessible and engaging for everyday Australians. The company focuses on providing a user-friendly platform for investing in a diversified portfolio of assets, including shares and ETFs.

What are Spaceships products?

Spaceship offers several investment products, including the Spaceship Voyager, a mobile investment app that allows users to invest in curated portfolios. They also provide Spaceship Super, a superannuation fund that lets users invest their retirement savings in a diversified portfolio.

What services do Spaceship offer?

Spaceship offers investment management services, including portfolio management, investment tracking, and performance reporting. They also provide educational resources to help users understand investing and improve their financial literacy.

What type of companies do Spaceships products suit?

Spaceships products are suitable for individual investors, particularly younger Australians and those new to investing, as well as small to medium-sized enterprises (SMEs) looking for a straightforward investment solution.

How much does Spaceships product cost?

Spaceship charges a management fee based on the value of the investments in a users portfolio. The fees vary depending on the product, and users can find specific fee structures detailed on the Spaceship website.

Does Spaceship offer a free trial?

Spaceship does not offer a free trial; however, users can start investing with minimal amounts, making it easy to try the service without significant financial commitment.

What discounts does Spaceship offer on their products?

Spaceship does not typically offer discounts on their services. However, they provide competitive management fees compared to traditional investment platforms.

Are there any hidden fees or additional costs with Spaceship?

Spaceship is transparent about their fees, which are outlined on their website. Users should review the fee schedule to understand any applicable charges, as there may be costs associated with specific transactions or services.

Who uses Spaceships products?

Spaceships products are primarily used by individual investors, particularly millennials and Gen Z, as well as those seeking a simple and intuitive investment platform.

What are the main features of Spaceships products/services?

Main features of Spaceships products include a user-friendly mobile app, automated portfolio management, a diversified range of investment options, and educational resources to enhance users investing knowledge.

How does Spaceship compare to its competitors?

Spaceship distinguishes itself from competitors through its focus on simplicity and accessibility, offering a mobile-first experience and lower fees. Unlike traditional investment firms, Spaceship caters specifically to younger investors looking for modern solutions.

Is Spaceships platform easy to use?

Yes, Spaceships platform is designed to be user-friendly, with an intuitive interface that guides users through the investment process effortlessly.

How easy is it to set up Spaceships product or service?

Setting up a Spaceship account is straightforward. Users can register online via the app or website, complete the identity verification process, and start investing within minutes.

Is Spaceship reliable?

Spaceship is a regulated financial institution in Australia and adheres to strict compliance and regulatory standards, making it a reliable choice for investors.

Does Spaceship offer customer support?

Yes, Spaceship provides customer support through various channels, including email and live chat, to assist users with any inquiries or issues they may encounter.

How secure is Spaceship’s platform?

Spaceship employs robust security measures, including encryption and secure access protocols, to protect users personal and financial information.

Does Spaceship integrate with other tools or platforms?

Currently, Spaceship does not integrate with third-party financial tools or platforms; however, users can track their investments through the Spaceship app directly.

Can I use Spaceship on mobile devices?

Yes, Spaceship offers a mobile app that is compatible with both iOS and Android devices, allowing users to manage their investments on the go.

What do users say about Spaceship?

User feedback on Spaceship is generally positive, with many praising the ease of use, transparency of fees, and the educational resources provided. Some users, however, have noted the limited investment options compared to traditional brokers.

What are the pros and cons of Spaceship?

Pros include a user-friendly interface, low fees, and educational resources. Cons may include limited investment options and the absence of advanced trading features that experienced investors might seek.

How can I purchase Spaceship’s services?

Users can sign up for Spaceship’s services directly through their website or mobile app. After creating an account, they can fund their investment and start building their portfolio.

What is the cancellation or refund policy for Spaceship?

Spaceship does not have a cancellation policy as investments cannot be cancelled once made. However, users can sell their investments at any time. Refunds are not typically applicable due to the nature of investment products.

What are the common use cases for Spaceship?

Common use cases for Spaceship include individuals looking to save for long-term goals, such as retirement or a home deposit, and those wanting to start investing with minimal amounts.

Why choose Spaceship over other options?

Spaceship may be preferable for those seeking a modern, straightforward investment platform tailored for younger investors, with a focus on education and ease of use.

How easy is it to set up Spaceship?

Setting up an account with Spaceship is quick and user-friendly, typically taking less than 10 minutes to complete the registration and verification process.

Does Spaceship offer training or tutorials?

Yes, Spaceship provides educational resources, including articles and guides, to help users understand investing concepts and make informed decisions.

What languages does Spaceship support?

Spaceship primarily operates in English, with all their resources, support, and communications provided in this language.

What problems does Spaceship solve?

Spaceship addresses the challenge of making investing accessible and understandable for younger generations, offering a simple platform for managing investments without the complexities often associated with traditional investment firms.

Is Spaceship worth the investment?

Whether Spaceship is worth the investment depends on individual financial goals and preferences. For those looking for an easy-to-use platform with low fees, it may be a suitable choice.