Spacewell Energy (Dexma)

Frequently Asked Questions about DEXMA Platform

Who are DEXMA?

DEXMA is a technology company that provides energy management solutions aimed at helping businesses and organisations optimise their energy consumption and reduce costs. Founded in 2013, DEXMA has established itself as a leader in the field of energy analytics.

What are DEXMAs products?

DEXMA offers a range of products focused on energy management, including the DEXMA Platform, a cloud-based energy monitoring and management system that provides real-time data analytics, reporting, and insights to improve energy efficiency.

What services do DEXMA offer?

DEXMA provides various services such as energy audits, consultancy, and ongoing support in addition to their software solutions. They assist organisations in implementing energy-saving strategies tailored to their specific needs.

What type of companies do DEXMAs products suit?

DEXMAs products are suitable for a wide range of companies, including commercial buildings, industrial facilities, schools, hospitals, and any organisation looking to improve energy efficiency and reduce costs associated with energy consumption.

How much does DEXMAs product cost?

The pricing for DEXMAs products can vary based on the size of the organisation and the specific features required. For detailed pricing information, prospective customers are encouraged to contact DEXMA directly for a tailored quote.

Does DEXMA offer a free trial?

Yes, DEXMA offers a free trial of their platform, allowing potential customers to explore its features and benefits before committing to a subscription.

What discounts does DEXMA offer on their products?

DEXMA may provide discounts for long-term contracts or for educational institutions and non-profit organisations. Interested parties should inquire directly with DEXMA for current promotional offers.

Are there any hidden fees or additional costs with DEXMA?

DEXMA aims to maintain transparency in pricing. However, additional costs may arise depending on specific customisations or integrations required for their services. It is advisable to clarify any potential extra costs during the initial consultation.

Who uses DEXMAs products?

DEXMAs products are used by a diverse array of clients, including facility managers, energy consultants, and sustainability officers across various sectors that aim to monitor and reduce energy usage.

What are the main features of DEXMAs products/services?

Key features of DEXMAs platform include real-time energy monitoring, detailed analytics and reporting, energy forecasting, integration with IoT devices, and user-friendly dashboards for effective data visualisation.

How does DEXMA compare to its competitors?

DEXMA differentiates itself from competitors through its focus on user experience, comprehensive analytics capabilities, and strong customer support. It is noted for its flexibility and adaptability to various organisational needs.

Is DEXMAs platform easy to use?

Yes, DEXMAs platform is designed with user-friendliness in mind, featuring intuitive navigation and straightforward dashboards that facilitate easy access to energy data and insights.

How easy is it to set up DEXMAs product or service?

Setting up DEXMAs platform is generally a straightforward process. Once the necessary hardware is installed, users can quickly connect to the platform and begin accessing their energy data, with support provided throughout the setup.

Is DEXMA reliable?

DEXMA is regarded as a reliable provider in the energy management sector, with a proven track record of delivering effective solutions and ongoing support to its clients.

Does DEXMA offer customer support?

Yes, DEXMA provides comprehensive customer support, including technical assistance, training, and resources to help users maximise the benefits of their platform.

How secure is DEXMA’s platform?

DEXMA places a strong emphasis on security, employing industry-standard measures to protect user data and ensure compliance with relevant regulations.

Does DEXMA integrate with other tools or platforms?

Yes, DEXMAs platform is designed to integrate with various third-party tools and systems, enhancing its functionality and allowing users to create a more comprehensive energy management ecosystem.

Can I use DEXMA on mobile devices?

DEXMAs platform is accessible via mobile devices, enabling users to monitor and manage their energy consumption on the go.

What do users say about DEXMA?

Users generally praise DEXMA for its intuitive interface, robust analytics features, and excellent customer service. Feedback often highlights the platforms effectiveness in driving energy savings.

What are the pros and cons of DEXMA?

Pros include a user-friendly interface, comprehensive analytics, and strong customer support. Cons may include dependency on specific hardware for full functionality and variable pricing based on user requirements.

How can I purchase DEXMA’s services?

Interested customers can purchase DEXMAs services by visiting their website and requesting a demo or contacting their sales team for further assistance.

What is the cancellation or refund policy for DEXMA?

DEXMAs cancellation and refund policy is outlined in their terms of service. Customers are encouraged to review these terms or contact support for specific queries regarding cancellations or refunds.

Who uses DEXMA?

DEXMA is used by businesses and organisations across various sectors, including retail, education, healthcare, and manufacturing, all aiming to enhance energy efficiency.

What are the common use cases for DEXMA?

Common use cases for DEXMA include monitoring energy consumption, identifying areas for energy savings, and generating reports for compliance or sustainability initiatives.

Why choose DEXMA over other options?

Choosing DEXMA offers the advantage of a dedicated focus on energy management, robust analytics capabilities, and a strong support network that can help organisations achieve their energy efficiency goals.

How easy is it to set up DEXMA?

As previously mentioned, the setup process for DEXMA is designed to be user-friendly, with support available to assist users through the installation and configuration of the platform.

Does DEXMA offer training or tutorials?

Yes, DEXMA provides training resources, including tutorials and documentation, to help users effectively utilise their platform and understand its features.

What languages does DEXMA support?

DEXMA supports multiple languages, making their platform accessible to a diverse range of users globally.

What problems does DEXMA solve?

DEXMA addresses challenges related to energy waste, high operational costs, and the need for better visibility into energy usage, thereby enabling organisations to make informed decisions to improve efficiency.

Is DEXMA worth the investment?

Many users find that DEXMA is a worthwhile investment, as it can lead to significant energy savings and improved operational efficiency, ultimately yielding a return on investment through reduced energy costs.