Spanning Backup

Frequently Asked Questions about Spanning

Who are Spanning?

Spanning is a data protection company that specializes in providing backup solutions for cloud applications, primarily focusing on Google Workspace and Salesforce. The company aims to help businesses safeguard their data against loss and ensure business continuity through reliable backup and recovery services.

What are Spannings products?

Spanning offers a range of products designed for data backup and recovery, including Spanning Backup for Google Workspace and Spanning Backup for Salesforce. These products provide automated backup solutions, allowing users to restore lost data easily and ensuring compliance with data protection regulations.

What services do Spanning offer?

Spanning provides backup, recovery, and data protection services tailored for cloud applications. Their services include automated daily backups, granular recovery options, and compliance reporting to help businesses manage their data efficiently and securely.

What type of companies do Spannings products suit?

Spannings products are suitable for businesses of all sizes that use cloud applications like Google Workspace and Salesforce. This includes small to medium-sized enterprises (SMEs), large corporations, educational institutions, and non-profits that require reliable data protection solutions.

How much does Spannings product cost?

Pricing for Spannings products varies based on the specific application and the number of users. Generally, Spanning offers subscription-based pricing models. For detailed pricing information, potential customers should visit the Spanning website or contact their sales team for a customised quote.

Does Spanning offer a free trial?

Yes, Spanning typically offers a free trial for its backup solutions, allowing potential customers to explore the features and functionalities before committing to a paid subscription. The duration and conditions of the trial can be found on their official website.

What discounts does Spanning offer on their products?

Spanning may offer discounts for bulk purchases, annual subscriptions, or educational and non-profit organisations. Specific discount details can be obtained by contacting their sales department or checking their website for any ongoing promotions.

Are there any hidden fees or additional costs with Spanning?

Spanning aims to maintain transparency regarding its pricing. However, customers are encouraged to review the terms of service and pricing details to ensure they are aware of any additional costs that may apply, such as fees for additional storage or premium features.

Who uses Spannings products?

Spannings products are used by a diverse range of organisations, including businesses of various sizes, educational institutions, and non-profits that require robust data protection for their cloud applications. Users typically include IT administrators, data compliance officers, and business continuity managers.

What are the main features of Spannings products/services?

Main features of Spannings products include:

• Automated daily backups of cloud data
• Granular recovery options for individual files and folders
• Compliance reporting to meet regulatory requirements
• User-friendly interface for easy management
• Real-time monitoring and alerts for backup status

How does Spanning compare to its competitors?

Spanning is often noted for its ease of use, robust features, and focus on specific cloud applications like Google Workspace and Salesforce. Compared to competitors, Spanning may offer superior customer support and a clear pricing structure. However, organisations should evaluate their specific needs and compare features directly to determine the best fit.

Is Spannings platform easy to use?

Yes, Spannings platform is designed with user-friendliness in mind. It features an intuitive interface that allows users to set up backups and manage their data easily without requiring extensive technical knowledge.

How easy is it to set up Spannings product or service?

Setting up Spannings products is generally straightforward. Users can follow a guided setup process to connect their cloud applications and configure backup settings efficiently. Detailed documentation and support are available to assist users during the setup process.

Is Spanning reliable?

Spanning is considered a reliable provider of data protection solutions, with a focus on high availability and consistent backup performance. The company has a track record of successfully helping organisations safeguard their data in cloud environments.

Does Spanning offer customer support?

Yes, Spanning provides customer support through various channels, including email, live chat, and a knowledge base. Their support team is available to assist users with technical issues, inquiries, and product-related questions.

How secure is Spannings platform?

Spanning employs robust security measures to protect user data, including encryption for data at rest and in transit, as well as compliance with industry standards such as GDPR. Users can trust that their data is secure while using Spannings services.

Does Spanning integrate with other tools or platforms?

Yes, Spanning is designed to integrate seamlessly with popular cloud applications like Google Workspace and Salesforce. These integrations facilitate easy data backup and recovery processes, enhancing overall functionality.

Can I use Spanning on mobile devices?

While Spannings primary platform is web-based, users can access their data and manage backups through compatible mobile devices via a browser. However, a dedicated mobile application may not be available at this time.

What do users say about Spanning?

User feedback generally highlights Spannings reliability, ease of use, and effective customer support. Customers appreciate the automated backup processes and the peace of mind that comes with knowing their data is protected.

What are the pros and cons of Spanning?

Pros:

• User-friendly interface
• Reliable backup and recovery solutions
• Strong customer support
• Automated daily backups

Cons:

• Pricing may be higher than some competitors
• Limited to specific cloud applications

How can I purchase Spannings services?

Customers can purchase Spannings services directly through their website. Interested users can select their desired product, choose a subscription plan, and complete the purchase online.

What is the cancellation or refund policy for Spanning?

Spanning typically offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may vary based on the subscription terms. Users should review the specific terms and conditions outlined on the Spanning website for detailed information.

What are the common use cases for Spanning?

Common use cases for Spanning include:

• Backing up critical business data in Google Workspace and Salesforce
• Restoring lost or deleted files quickly
• Ensuring compliance with data protection regulations

Why choose Spanning over other options?

Choosing Spanning may be advantageous due to its focus on specific cloud applications, user-friendly interface, and strong customer support. Businesses looking for a reliable backup solution for Google Workspace or Salesforce may find Spanning particularly suited to their needs.

How easy is it to set up Spanning?

Setting up Spanning is generally an easy process, with a guided setup to help users connect their accounts and configure settings. Users are provided with clear instructions to facilitate a smooth onboarding experience.

Does Spanning offer training or tutorials?

Yes, Spanning provides training resources and tutorials through its knowledge base and support documentation. These resources help users understand how to utilise the platform effectively and maximise the benefits of their backup services.

What languages does Spanning support?

Spanning primarily supports English. However, users can refer to the documentation and customer support in English for assistance. For specific language needs, contacting their support team may provide further information.

What problems does Spanning solve?

Spanning addresses the challenges of data loss, compliance with data protection laws, and the need for reliable backup solutions in cloud environments. Their services help businesses mitigate risks associated with data management in cloud applications.

Is Spanning worth the investment?

Investing in Spanning can be worthwhile for businesses that rely on cloud applications and require robust data protection. The peace of mind provided by reliable backup solutions and efficient recovery options can be critical for maintaining business continuity.