Splashtop Remote Support

Frequently Asked Questions about Splashtop Remote Support

Who are Splashtop?

Splashtop is a technology company that specializes in remote access and remote support solutions. Founded in 2006, the company aims to provide secure and efficient remote desktop services to businesses and individuals, enabling them to access computers and devices from anywhere in the world.

What are Splashtops products?

Splashtop offers a range of products, including remote desktop access, remote support, and collaboration tools. Their key offerings include Splashtop Business Access, Splashtop Remote Support, Splashtop Personal, and Splashtop On-Prem. Each product is designed to cater to different user needs, from individual users to large enterprises.

What services do Splashtop offer?

Splashtop provides remote support services that allow IT professionals to assist users remotely. This includes features such as unattended access, file transfer, remote desktop sharing, and support for multiple devices. Additionally, they offer services for managing remote access securely.

What type of companies do Splashtops products suit?

Splashtops products are suitable for a wide range of companies, from small businesses to large enterprises. Their solutions are particularly beneficial for IT support teams, managed service providers (MSPs), educational institutions, and any organisation that requires remote access to computers and devices.

How much does Splashtops product cost?

Splashtops pricing varies depending on the product and the subscription plan chosen. They typically offer monthly or annual subscriptions, with pricing starting at competitive rates for individual users and scaling up for businesses based on the number of users and features required.

Does Splashtop offer a free trial?

Yes, Splashtop offers a free trial for its remote support and access products. This allows users to test the features and functionality before committing to a paid subscription.

What discounts does Splashtop offer on their products?

Splashtop occasionally provides discounts for annual subscriptions, educational institutions, and non-profit organisations. It is advisable to check their website for any current promotions or offers.

Are there any hidden fees or additional costs with Splashtop?

Splashtop is transparent about its pricing, and there are no hidden fees for standard usage of their products. However, additional costs may apply for extra features or services not included in the basic subscription plan.

Who uses Splashtops products?

Splashtops products are used by a diverse group of professionals, including IT support staff, remote workers, educators, and businesses that require remote access solutions. Their user base spans various industries such as technology, education, healthcare, and finance.

What are the main features of Splashtops products/services?

The main features of Splashtops products include remote desktop access, unattended support, file transfer, session recording, multi-monitor support, and cross-platform compatibility. Additionally, they provide robust security measures, including encryption and two-factor authentication.

How does Splashtop compare to its competitors?

Splashtop is often noted for its user-friendly interface, competitive pricing, and strong performance. Compared to competitors, it offers a good balance of features and affordability, making it a popular choice for both individual and business users.

Is Splashtops platform easy to use?

Yes, Splashtop is designed with ease of use in mind. The interface is intuitive, allowing users to quickly set up remote connections without extensive technical knowledge.

How easy is it to set up Splashtops product or service?

Setting up Splashtop is straightforward. Users can download the application, create an account, and follow the prompts to establish remote connections. The setup process is designed to be quick and efficient.

Is Splashtop reliable?

Splashtop is widely regarded as a reliable remote support solution, with consistent performance and uptime. The company offers service level agreements (SLAs) that assure users of their commitment to reliability.

Does Splashtop offer customer support?

Yes, Splashtop provides customer support through various channels, including email, chat, and a comprehensive knowledge base. Users can access resources for troubleshooting and technical assistance.

How secure is Splashtop’s platform?

Splashtop places a strong emphasis on security, employing end-to-end encryption, two-factor authentication, and other security measures to protect user data and sessions during remote access.

Does Splashtop integrate with other tools or platforms?

Yes, Splashtop offers integrations with several other tools and platforms, enhancing its utility in various workflows. Users can check their website for specific integration options available.

Can I use Splashtop on mobile devices?

Yes, Splashtop is compatible with mobile devices. Users can access their computers remotely via the Splashtop app, which is available on both iOS and Android platforms.

What do users say about Splashtop?

Users generally report positive experiences with Splashtop, highlighting its ease of use, reliability, and cost-effectiveness. Feedback often mentions its robust feature set and responsive customer support.

What are the pros and cons of Splashtop?

Pros of Splashtop include its user-friendly interface, competitive pricing, strong security measures, and reliable performance. Cons may include limitations in certain advanced features compared to some high-end competitors.

How can I purchase Splashtop’s services?

Users can purchase Splashtops services directly through their website. The purchasing process involves selecting a product, choosing a subscription plan, and completing the payment through their secure payment gateway.

What is the cancellation or refund policy for Splashtop?

Splashtop offers a cancellation policy that allows users to cancel their subscription at any time. Refunds are generally available for annual subscriptions within a specified period after purchase, subject to the terms outlined on their website.

What are the common use cases for Splashtop?

Common use cases for Splashtop include remote IT support, accessing work computers from home, providing training or demonstrations remotely, and enabling remote collaboration among team members.

Why choose Splashtop over other options?

Choosing Splashtop can be advantageous due to its affordability, ease of use, and comprehensive feature set that meets the needs of both individual users and businesses alike. It is known for its strong performance and reliability compared to other remote access solutions.

Does Splashtop offer training or tutorials?

Yes, Splashtop provides training resources and tutorials on their website. Users can access video guides, documentation, and FAQs to help them get the most out of their products.

What languages does Splashtop support?

Splashtop supports multiple languages, including English, Spanish, French, German, Japanese, and others. This makes their platform accessible to a diverse user base worldwide.

What problems does Splashtop solve?

Splashtop solves various problems related to remote access and support, including enabling remote troubleshooting, facilitating off-site work, providing secure access to files and applications, and enhancing collaboration among teams.

Is Splashtop worth the investment?

Many users find Splashtop to be a worthwhile investment due to its combination of affordability, features, and reliability. It is particularly beneficial for businesses and individuals needing efficient remote access solutions.