SS&C Blue Prism

Frequently Asked Questions about Blue Prism

Who are Blue Prism?

Blue Prism is a global leader in intelligent automation, providing software that enables organisations to automate business processes through robotic process automation (RPA). Founded in 2001, the company is headquartered in Warrington, UK, and serves a diverse range of industries worldwide.

What are Blue Prisms products?

Blue Prism offers a range of products focused on RPA, including Blue Prism Cloud, Blue Prism Digital Workforce, and Blue Prism Interact. These products facilitate the automation of repetitive tasks, enhancing operational efficiency and productivity.

What services do Blue Prism offer?

Blue Prism provides various services, including implementation support, consulting, training, and customer support. Additionally, they offer a community forum and resources for users to maximise the value of their automation solutions.

What type of companies do Blue Prisms products suit?

Blue Prisms products are suitable for medium to large enterprises across various industries, including finance, healthcare, manufacturing, and telecommunications. Any organisation looking to improve efficiency through automation can benefit from their solutions.

How much does Blue Prisms product cost?

The cost of Blue Prisms products varies based on the specific needs of the organisation, such as the number of digital workers required and the level of support needed. Interested parties are encouraged to contact Blue Prism for a tailored quote.

Does Blue Prism offer a free trial?

Blue Prism does not typically offer a free trial of its software. However, potential customers can request a demonstration to understand the capabilities of the platform before making a purchasing decision.

What discounts does Blue Prism offer on their products?

Blue Prism may provide discounts for bulk purchases or long-term contracts, but specific discount structures are not publicly disclosed. It is advisable to contact their sales team for potential offers.

Are there any hidden fees or additional costs with Blue Prism?

Blue Prism aims for transparency in pricing, but additional costs may arise from optional services such as premium support, training, and consulting. Customers should review the pricing agreement for clarity on all potential costs.

Who uses Blue Prisms products?

Blue Prisms products are used by a variety of professionals, including business analysts, IT teams, and operations staff within large enterprises. Their user base spans several sectors, reflecting the versatility of their automation solutions.

What are the main features of Blue Prisms products/services?

Key features of Blue Prisms products include a user-friendly interface, scalability of digital workers, robust security measures, and integration capabilities with existing systems and applications. Additionally, they provide analytics tools for tracking performance and optimisation.

How does Blue Prism compare to its competitors?

Blue Prism is often compared to other RPA providers such as UiPath and Automation Anywhere. It is known for its strong security features, enterprise-level capabilities, and integration options, making it a preferred choice for larger organisations.

Is Blue Prisms platform easy to use?

Blue Prisms platform is designed to be user-friendly, enabling business users to create automation workflows without extensive programming knowledge. However, some technical expertise may be required for more complex implementations.

How easy is it to set up Blue Prisms product or service?

The setup process for Blue Prism can vary depending on the organisations IT infrastructure and specific requirements. Generally, the platform is designed for straightforward deployment, but users may benefit from professional services for initial setup.

Is Blue Prism reliable?

Blue Prism is considered a reliable solution for RPA, with a track record of successful implementations in various industries. The platform is built for scalability and stability, ensuring consistent performance for enterprise-level operations.

Does Blue Prism offer customer support?

Yes, Blue Prism offers customer support through various channels, including a dedicated support team, online resources, and a community forum for users to seek assistance and share insights.

How secure is Blue Prism’s platform?

Blue Prism places a strong emphasis on security, implementing multiple layers of protection to safeguard data and processes. The platform complies with various industry standards and regulations, ensuring secure automation practices.

Does Blue Prism integrate with other tools or platforms?

Yes, Blue Prism is capable of integrating with a wide range of tools and platforms, including enterprise resource planning (ERP) systems, customer relationship management (CRM) software, and other business applications, facilitating seamless automation across the organisation.

Can I use Blue Prism on mobile devices?

Blue Prisms primary interface is designed for desktop use. However, some functionalities may be accessible via mobile devices through integrated applications, depending on the implementation and specific use case.

What do users say about Blue Prism?

Users generally report positive experiences with Blue Prism, citing its robust features, ease of use, and effective customer support. Some criticism may arise regarding the learning curve for more complex functionalities.

What are the pros and cons of Blue Prism?

Pros of Blue Prism include its strong security features, scalability, and enterprise-level capabilities. Cons may include the initial setup complexity and potential costs associated with advanced features or support services.

How can I purchase Blue Prism’s services?

Interested customers can purchase Blue Prisms services directly through their website or by contacting their sales team for a tailored consultation and pricing information.

What is the cancellation or refund policy for Blue Prism?

Blue Prisms cancellation and refund policies may vary based on the contract terms. It is recommended to review the service agreement or consult with their customer support for specific details.

What are the common use cases for Blue Prism?

Common use cases for Blue Prism include automating data entry, processing transactions, managing customer inquiries, and integrating disparate systems to improve operational efficiency.

Why choose Blue Prism over other options?

Choosing Blue Prism may be beneficial for organisations seeking a secure, scalable RPA solution with robust support and integration capabilities. Its proven track record in large enterprises can also be a deciding factor.

How easy is it to set up Blue Prism?

The ease of setting up Blue Prism can depend on the complexity of the organisations processes and IT environment. While the platform is designed for efficient deployment, users may find it beneficial to engage professional services for a smoother setup.

Does Blue Prism offer training or tutorials?

Yes, Blue Prism provides various training resources, including online tutorials, webinars, and certification programmes to help users understand the platform and maximise its capabilities.

What languages does Blue Prism support?

Blue Prism primarily operates in English, but its platform supports multiple languages for user interfaces and documentation, making it accessible to a wider audience.

What problems does Blue Prism solve?

Blue Prism addresses challenges such as manual data entry, error-prone processes, and inefficiencies in workflow management, helping organisations streamline operations and reduce costs through automation.

Is Blue Prism worth the investment?

Many organisations find Blue Prism to be a worthwhile investment due to its potential for significant operational improvements, cost savings, and enhanced productivity through automation. However, the value may vary based on individual organisational needs and goals.