Streak

Frequently Asked Questions about Streak

Who are Streak?

Streak is a customer relationship management (CRM) platform designed to integrate seamlessly with Gmail. Founded in 2011, Streak enables users to manage their workflows directly within their email inbox, catering primarily to sales, support, and project management teams.

What are Streaks products?

Streak offers a range of products including CRM tools, pipeline management features, email tracking, and collaboration tools. Its functionalities are built to enhance productivity within Gmail, allowing users to track emails, manage contacts, and organise workflows efficiently.

What services do Streak offer?

Streak provides various services such as email management, pipeline tracking, shared inboxes, and custom workflows. It also offers integration with other applications, enabling users to centralise their operations and improve collaboration within teams.

What type of companies do Streaks products suit?

Streaks products are suitable for small to medium-sized businesses, startups, and individual professionals who rely heavily on Gmail for communication and wish to manage customer relationships more effectively without leaving their inbox.

How much does Streaks product cost?

Streak offers a range of pricing plans, starting from a free tier with basic features to paid plans that start at approximately £15 per user per month, depending on the level of functionality required. Pricing may vary based on additional features and team sizes.

Does Streak offer a free trial?

Yes, Streak offers a free tier that allows users to explore basic functionalities of the platform. Additionally, users can trial paid features for a limited time to assess their suitability for their needs.

What discounts does Streak offer on their products?

Streak may provide discounts for annual subscriptions or for larger teams, but specific promotions can vary. It is advisable to check their website for current offers or to contact their sales team for potential bulk discounts.

Are there any hidden fees or additional costs with Streak?

Generally, Streaks pricing is transparent, and users are informed of the costs associated with each plan. However, additional costs may arise if users opt for add-on features or require extensive storage beyond the limits set in their subscription plan.

Who uses Streaks products?

Streaks products are used by sales teams, customer support representatives, project managers, and freelancers who need an efficient way to manage customer interactions and track progress within their workflows.

What are the main features of Streaks products/services?

Main features of Streak include email tracking, pipeline management, task and workflow automation, shared inboxes, and customizable CRM functionalities, all integrated directly into Gmail.

How does Streak compare to its competitors?

Streak differentiates itself by offering a unique integration with Gmail, making it particularly appealing to users who predominantly use email for their business processes. While other CRM platforms may provide similar functionalities, Streaks seamless email integration is a significant advantage.

Is Streaks platform easy to use?

Yes, Streak is designed to be user-friendly, especially for those familiar with Gmail. Its intuitive interface allows users to easily navigate and manage their workflows without extensive training.

How easy is it to set up Streaks product or service?

Setting up Streak is straightforward. Users can install the Streak extension for Gmail and follow on-screen instructions to configure their account and start using its features within minutes.

Is Streak reliable?

Streak has a strong reputation for reliability, with a robust infrastructure that supports its services. Users can expect minimal downtime and consistent performance.

Does Streak offer customer support?

Yes, Streak provides customer support through various channels, including email and an extensive knowledge base. Users can access tutorials and documentation to help resolve issues independently.

How secure is Streak’s platform?

Streak employs industry-standard security measures to protect user data, including encryption and secure storage practices. They also comply with data protection regulations to ensure user privacy.

Does Streak integrate with other tools or platforms?

Yes, Streak can integrate with various third-party applications, including Google Apps, Zapier, and other productivity tools, enabling users to enhance their workflows and connectivity.

Can I use Streak on mobile devices?

Streak is primarily web-based, but users can access its features on mobile devices through the Gmail app or mobile browsers. However, a dedicated mobile app is not available at this time.

What do users say about Streak?

Users generally appreciate Streaks ease of use and integration with Gmail. Many find it beneficial for managing customer relationships and tracking sales pipelines, although some users note limitations in advanced CRM functionalities compared to dedicated platforms.

What are the pros and cons of Streak?

Pros: Seamless integration with Gmail, user-friendly interface, customisable workflows, and strong email tracking capabilities.
Cons: Limited advanced features compared to full-fledged CRM solutions and dependency on Gmail for optimal use.

How can I purchase Streak’s services?

Users can purchase Streaks services directly through their website by selecting a subscription plan and following the sign-up process, which includes payment options.

What is the cancellation or refund policy for Streak?

Streak allows users to cancel their subscriptions at any time. Refund policies may vary based on the payment method and subscription type, so it is recommended to review their terms of service for specific details.

What are the common use cases for Streak?

Common use cases for Streak include managing sales pipelines, tracking customer interactions, organising project tasks, and facilitating support ticket workflows, all tailored to the needs of the user.

Why choose Streak over other options?

Choosing Streak is beneficial for those who rely heavily on Gmail, as its integration allows for efficient workflow management without switching between multiple applications. Its customisability also caters to various business needs.

How easy is it to set up Streak?

Streak is easy to set up, requiring only the installation of the browser extension and a few configuration steps to begin using its features within Gmail.

Does Streak offer training or tutorials?

Yes, Streak provides various tutorials and resources, including a knowledge base and user guides, to help users maximise their use of the platform.

What languages does Streak support?

Streak primarily supports English, but the platforms user interface may be accessible in other languages depending on the browser settings and user preferences.

What problems does Streak solve?

Streak helps users streamline their customer relationship management processes, reduce the need for switching between applications, and improve productivity by enabling efficient tracking and organisation of emails and tasks.

Is Streak worth the investment?

Streak can be a worthwhile investment for users who need a simple yet effective CRM solution integrated with Gmail, especially for small teams or businesses seeking to optimise their email management and customer interactions.