SuperTokens

Frequently Asked Questions about SuperTokens

Who are SuperTokens?

SuperTokens is a software company that offers open-source authentication solutions aimed at simplifying the implementation of user authentication and session management in web and mobile applications.

What are SuperTokens products?

SuperTokens provides a range of products, including SuperTokens Core, which is an open-source authentication solution, and SuperTokens Cloud, a managed service offering for easier integration and deployment of authentication functionalities.

What services do SuperTokens offer?

SuperTokens offers services focused on authentication, including user sign-up and login processes, session management, and security features such as multi-factor authentication (MFA) and passwordless login options.

What type of companies do SuperTokens products suit?

SuperTokens products are suitable for startups, small to medium-sized enterprises (SMEs), and large organisations in need of scalable and secure authentication solutions for their web and mobile applications.

How much do SuperTokens products cost?

SuperTokens Core is open-source and free to use, while SuperTokens Cloud operates on a subscription model with pricing based on usage. Specific pricing details can be found on their website.

Does SuperTokens offer a free trial?

Yes, SuperTokens offers a free tier for their Cloud service, allowing users to trial the product and assess its features before committing to a paid plan.

What discounts does SuperTokens offer on their products?

SuperTokens may offer promotions or discounts periodically, particularly for annual subscriptions. It is advisable to check their website or contact their sales team for the latest offers.

Are there any hidden fees or additional costs with SuperTokens?

SuperTokens is transparent about its pricing, and users can expect no hidden fees. However, users should review their pricing structure to understand any potential additional costs based on usage limits or specific features.

Who uses SuperTokens products?

SuperTokens products are used by developers, software engineers, and organisations looking to implement secure authentication solutions in their applications, spanning various industries including technology, finance, and e-commerce.

What are the main features of SuperTokens products/services?

Main features of SuperTokens include secure user authentication, session management, customisable login flows, support for passwordless login, multi-factor authentication, and user management capabilities.

How does SuperTokens compare to its competitors?

SuperTokens is positioned as a cost-effective alternative to traditional authentication solutions, offering both open-source and managed options. Its flexibility and focus on developer experience distinguish it from competitors that may provide more rigid solutions.

Is SuperTokens platform easy to use?

Yes, SuperTokens is designed with usability in mind, providing clear documentation and a straightforward setup process, making it accessible for developers with varying levels of experience.

How easy is it to set up SuperTokens product or service?

Setting up SuperTokens is relatively easy, with comprehensive documentation and guides available to assist users in integrating the solution into their applications quickly.

Is SuperTokens reliable?

SuperTokens has a reputation for reliability, with its open-source nature allowing for transparency and community contributions that bolster its security and performance.

Does SuperTokens offer customer support?

Yes, SuperTokens offers customer support through various channels, including documentation, community forums, and direct support for paid users of the SuperTokens Cloud service.

How secure is SuperTokens’ platform?

SuperTokens prioritises security, implementing industry-standard practices for user authentication and session management, including encryption and secure token storage.

Does SuperTokens integrate with other tools or platforms?

Yes, SuperTokens can integrate with various development frameworks and platforms, providing SDKs for popular languages and environments to facilitate smooth integration.

Can I use SuperTokens on mobile devices?

SuperTokens can be used in mobile applications, as it provides SDKs that are compatible with both Android and iOS, allowing for secure authentication in mobile contexts.

What do users say about SuperTokens?

Users generally praise SuperTokens for its ease of use, flexibility, and robust feature set, particularly appreciating the open-source nature which allows for customisation.

What are the pros and cons of SuperTokens?

Pros include its open-source availability, flexible integration options, and strong security features. Cons may include a learning curve for complex customisations and reliance on community support for the open-source version.

How can I purchase SuperTokens’ services?

Users can purchase SuperTokens Cloud services directly from their website, where they can choose a subscription plan that fits their needs.

What is the cancellation or refund policy for SuperTokens?

SuperTokens typically offers a standard cancellation policy; details can be found in the terms of service on their website. Refund policies may vary based on the subscription type.

Who uses SuperTokens?

SuperTokens is used by developers and organisations of all sizes, particularly those in tech, finance, and e-commerce sectors looking for secure and scalable authentication solutions.

What are the common use cases for SuperTokens?

Common use cases include implementing user login systems, managing user sessions, enabling passwordless authentication, and providing secure access to applications.

Why choose SuperTokens over other options?

SuperTokens offers a unique combination of open-source flexibility and managed services, making it appealing for organisations that require a tailored authentication solution without the high costs of proprietary systems.

How easy is it to set up SuperTokens?

Setting up SuperTokens is user-friendly, with step-by-step guides and extensive documentation that aid developers through the integration process.

Does SuperTokens offer training or tutorials?

Yes, SuperTokens provides various tutorials and documentation to help users understand and implement their solutions effectively.

What languages does SuperTokens support?

SuperTokens supports multiple programming languages and frameworks, including JavaScript, TypeScript, Python, and more, allowing for broad applicability across different tech stacks.

What problems does SuperTokens solve?

SuperTokens addresses common challenges in user authentication, such as managing complex sign-up and login flows, ensuring security, and providing a seamless user experience.

Is SuperTokens worth the investment?

For organisations in need of a reliable and flexible authentication solution, SuperTokens offers significant value, especially considering its open-source model and comprehensive feature set.