Frequently Asked Questions about Surfshark

Who are Surfshark?

Surfshark is a virtual private network (VPN) service provider founded in 2018. The company is headquartered in the British Virgin Islands and aims to provide users with online privacy, security, and unrestricted access to the internet.

What are Surfsharks products?

Surfshark primarily offers a VPN service that allows users to encrypt their internet connection and mask their IP address. Additional products include a search tool, a data breach monitor, and an antivirus solution.

What services do Surfshark offer?

Surfshark offers services including VPN access, Smart DNS, dedicated IP addresses, and security features like CleanWeb (ad and tracker blocking) and Whitelister (split tunnelling).

What type of companies do Surfsharks products suit?

Surfsharks products are suitable for individuals, small businesses, and larger enterprises that require secure internet access, privacy protection, and the ability to bypass geo-restrictions.

How much does Surfsharks product cost?

Surfshark offers several pricing plans, typically charging on a monthly, yearly, or two-year basis. The longer the subscription, the lower the monthly cost. Current pricing can be found on their website.

Does Surfshark offer a free trial?

No, Surfshark does not offer a free trial, but they do provide a 30-day money-back guarantee for new users to test the service.

What discounts does Surfshark offer on their products?

Surfshark frequently runs promotional offers, especially for longer subscriptions, which can include significant discounts. Users can check their website for current promotions.

Are there any hidden fees or additional costs with Surfshark?

Surfshark does not have hidden fees. The price listed at the time of purchase is the total amount required for the chosen subscription plan, barring any optional add-ons.

Who uses Surfsharks products?

Surfsharks products are used by individuals seeking privacy online, digital nomads, and businesses looking to secure their internet connections and protect sensitive data.

What are the main features of Surfsharks products/services?

Main features include unlimited simultaneous connections, a no-logs policy, CleanWeb, Whitelister, multi-hop connections, and access to a wide range of servers globally.

How does Surfshark compare to its competitors?

Surfshark is often highlighted for its affordability, unlimited device connections, and robust security features, which make it competitive against other VPN providers like NordVPN and ExpressVPN.

Is Surfsharks platform easy to use?

Yes, Surfsharks platform is designed to be user-friendly, featuring a simple interface that makes it easy for users to connect to servers and configure settings.

How easy is it to set up Surfsharks product or service?

Setting up Surfshark is straightforward, with applications available for various devices. Users can download and install the app within minutes, following simple setup instructions provided on the website.

Is Surfshark reliable?

Surfshark is considered reliable, with a strong track record for uptime and performance. The company also undergoes regular security audits to maintain trustworthiness.

Does Surfshark offer customer support?

Yes, Surfshark provides 24/7 customer support via live chat and email, along with a comprehensive knowledge base on their website.

How secure is Surfshark’s platform?

Surfshark uses industry-standard encryption (AES-256-GCM) and secure protocols (OpenVPN and IKEv2/IPsec) to ensure user data is protected. They also have a strict no-logs policy.

Does Surfshark integrate with other tools or platforms?

Surfshark can integrate with various devices and platforms, including Windows, macOS, Android, iOS, and certain routers, allowing for seamless usage across multiple environments.

Can I use Surfshark on mobile devices?

Yes, Surfshark offers dedicated applications for both Android and iOS devices, making it accessible for mobile users.

What do users say about Surfshark?

User feedback on Surfshark is generally positive, highlighting its ease of use, speed, and comprehensive features. Some users have expressed concerns over occasional connection drops.

What are the pros and cons of Surfshark?

Pros include affordable pricing, unlimited device connections, and strong security features. Cons may include occasional performance fluctuations and the absence of a free trial.

How can I purchase Surfshark’s services?

Users can purchase Surfsharks services directly from their website by selecting a subscription plan and entering payment details.

What is the cancellation or refund policy for Surfshark?

Surfshark offers a 30-day money-back guarantee on all subscriptions. Users can cancel their subscription within this period for a full refund.

What are the common use cases for Surfshark?

Common use cases include securing internet connections on public Wi-Fi, bypassing geo-restrictions on streaming services, and protecting privacy while browsing online.

Why choose Surfshark over other options?

Surfshark is often chosen for its competitive pricing, robust features like unlimited connections, and a strong commitment to user privacy and security.

How easy is it to set up Surfshark?

Setting up Surfshark is designed to be user-friendly and quick, allowing users to get connected within minutes after downloading the application.

Does Surfshark offer training or tutorials?

Surfshark provides a range of guides and tutorials on their website to help users understand how to use their services effectively.

What languages does Surfshark support?

Surfsharks applications are available in multiple languages, including English, Spanish, French, German, and others, allowing for a broader user base.

What problems does Surfshark solve?

Surfshark addresses issues related to online privacy, security concerns on public networks, and access to region-restricted content.

Is Surfshark worth the investment?

For users seeking a reliable VPN service with a strong feature set at a competitive price, Surfshark is generally considered a worthwhile investment.