SurveyCTO

Frequently Asked Questions about SurveyCTO

Who are SurveyCTO?

SurveyCTO is a data collection platform designed for researchers, non-profit organisations, and enterprises seeking reliable and flexible tools for gathering and managing data. Founded in 2012, it aims to facilitate high-quality data collection in challenging environments.

What are SurveyCTOs products?

SurveyCTO offers a range of products including mobile data collection applications, custom survey design tools, and project management features that enhance the data collection process. Their primary product is the SurveyCTO platform, which allows users to create surveys, collect data offline, and manage data securely.

What services do SurveyCTO offer?

SurveyCTO provides various services including technical support, training sessions, and consultation for optimising data collection processes. They also offer documentation and resources to help users maximise the platforms capabilities.

What type of companies do SurveyCTOs products suit?

SurveyCTOs products are suitable for a wide range of organisations, including academic institutions, non-profits, government agencies, and private sector companies that require robust data collection and management solutions.

How much does SurveyCTOs product cost?

SurveyCTOs pricing varies based on the plan selected, with options available for small teams to larger organisations. Specific pricing details can be found on their website, where users can select a plan that suits their needs.

Does SurveyCTO offer a free trial?

Yes, SurveyCTO offers a free trial period that allows potential users to explore the platform and its features without any financial commitment.

What discounts does SurveyCTO offer on their products?

SurveyCTO may offer discounts for non-profit organisations and educational institutions. Additionally, they provide annual subscription plans that might include reduced rates compared to monthly billing. For specific discount information, it is best to contact their sales team directly.

Are there any hidden fees or additional costs with SurveyCTO?

SurveyCTO does not typically have hidden fees. However, additional costs may be incurred based on overage charges if users exceed the limits of their chosen plan. It is advisable to review the pricing details for any potential additional charges.

Who uses SurveyCTOs products?

SurveyCTOs products are used by researchers, data scientists, field workers, and organisations focused on data collection in various sectors, including healthcare, education, and humanitarian aid.

What are the main features of SurveyCTOs products/services?

Main features of SurveyCTO include offline data collection, customisable survey design, data encryption, automatic backups, and comprehensive analytics tools. Additionally, it supports various data types and offers integration options with other software tools.

How does SurveyCTO compare to its competitors?

SurveyCTO is often noted for its robust offline capabilities and user-friendly interface. Compared to competitors, it provides strong data security features and excellent customer support, making it a preferred choice for many users in challenging data collection environments.

Is SurveyCTOs platform easy to use?

Yes, SurveyCTOs platform is designed to be user-friendly, with an intuitive interface that allows users to create surveys and manage data easily, even without extensive technical knowledge.

How easy is it to set up SurveyCTOs product or service?

Setting up SurveyCTO is straightforward. Users can create an account, set up their projects, and start designing surveys within a short time frame. The platform offers guided resources to assist new users.

Is SurveyCTO reliable?

SurveyCTO is regarded as a reliable platform for data collection, known for its stability and consistent performance, even in challenging field conditions.

Does SurveyCTO offer customer support?

Yes, SurveyCTO provides customer support via email and an online help centre. They also offer community forums where users can share insights and solutions.

How secure is SurveyCTO’s platform?

SurveyCTO prioritises data security, employing encryption and secure data storage practices. They comply with industry standards to ensure user data is protected against unauthorised access.

Does SurveyCTO integrate with other tools or platforms?

Yes, SurveyCTO offers integration capabilities with various other platforms, including data analysis tools and third-party applications, to enhance its functionality and streamline workflows.

Can I use SurveyCTO on mobile devices?

Yes, SurveyCTO is optimised for mobile use, allowing users to collect data offline using mobile devices, which is particularly beneficial for field data collection.

What do users say about SurveyCTO?

Users generally praise SurveyCTO for its ease of use, flexibility, and excellent customer support. However, some users note that initial learning may be required to fully utilise its advanced features.

What are the pros and cons of SurveyCTO?

Pros include its user-friendly interface, strong offline capabilities, and robust security features. Cons may include a learning curve for some advanced functionalities and potential overage costs for larger teams.

How can I purchase SurveyCTO’s services?

Users can purchase SurveyCTO’s services directly through their website, where they can choose a subscription plan that fits their needs.

What is the cancellation or refund policy for SurveyCTO?

SurveyCTO typically has a cancellation policy that allows users to cancel their subscription at any time. Refund policies may vary, so it is advisable to review the specific terms on their website or contact support for detailed information.

What are the common use cases for SurveyCTO?

Common use cases include conducting surveys for research studies, collecting feedback from participants, monitoring project progress in non-profit initiatives, and gathering data in field studies across various sectors.

Why choose SurveyCTO over other options?

Choosing SurveyCTO may be beneficial for its strong offline functionality, commitment to data security, and extensive customer support, making it particularly suitable for users in remote or challenging environments.

Does SurveyCTO offer training or tutorials?

Yes, SurveyCTO provides various training resources, including tutorials, webinars, and documentation to help users navigate the platform effectively.

What languages does SurveyCTO support?

SurveyCTO supports multiple languages, allowing users to create surveys in different languages to accommodate diverse populations and research needs.

What problems does SurveyCTO solve?

SurveyCTO solves problems related to unreliable data collection methods, lack of accessibility in remote areas, and difficulties in managing and analysing collected data effectively.

Is SurveyCTO worth the investment?

SurveyCTO is considered worth the investment for organisations that require a reliable and flexible data collection solution, especially those operating in challenging environments where traditional methods may fail.