The Real PBX

Frequently Asked Questions about The Real PBX

Who are The Real PBX?

The Real PBX is a telecommunications company that provides cloud-based phone systems and VoIP services. They focus on offering affordable and scalable solutions tailored for businesses of all sizes, enabling efficient communication and collaboration.

What are The Real PBXs products?

The Real PBX offers a range of products, including virtual phone systems, VoIP services, call centre solutions, and mobile applications. Their services are designed to improve business communication and enhance customer service capabilities.

What services do The Real PBX offer?

The Real PBX provides various services, such as hosted PBX solutions, SIP trunking, call forwarding, voicemail services, and more. They also offer features like call recording, call analytics, and virtual faxing to support business operations.

What type of companies do The Real PBXs products suit?

The Real PBXs products are suitable for small to medium-sized businesses, large enterprises, and remote teams that require reliable communication solutions. Their services cater to various industries, including retail, healthcare, and professional services.

How much does The Real PBXs product cost?

The pricing for The Real PBX products varies based on the specific services and features chosen. Typically, they offer competitive monthly subscription rates, and potential customers are encouraged to visit their website for detailed pricing information and tailored quotes.

Does The Real PBX offer a free trial?

Yes, The Real PBX offers a free trial period for potential customers to evaluate their services before making a commitment. This allows businesses to assess the functionality and suitability of the platform.

What discounts does The Real PBX offer on their products?

The Real PBX occasionally provides discounts and promotional offers, particularly for long-term contracts or bulk purchases. It is advisable to check their website or contact their sales team for current promotions.

Are there any hidden fees or additional costs with The Real PBX?

The Real PBX aims to maintain transparency in its pricing structure. While they strive to avoid hidden fees, customers should review the terms of service and pricing details carefully to understand any potential additional costs associated with their chosen plan.

Who uses The Real PBXs products?

The Real PBXs products are used by a diverse range of customers, including startups, established businesses, and organisations needing reliable communication solutions. Their user base spans various sectors, including education, healthcare, and finance.

What are the main features of The Real PBXs products/services?

Main features of The Real PBXs services include call management, voicemail-to-email, call recording, call analytics, integration with CRM systems, and mobile app access. These features are designed to enhance communication efficiency and improve customer interactions.

How does The Real PBX compare to its competitors?

The Real PBX is competitive in the VoIP market, offering a comprehensive suite of features at attractive pricing. While specific comparisons depend on the features and services required, The Real PBX is noted for its user-friendly interface and reliable customer support.

Is The Real PBXs platform easy to use?

Yes, The Real PBXs platform is designed to be user-friendly, with an intuitive interface that facilitates easy navigation. Users can quickly access features and functionalities, making it suitable for individuals with varying levels of technical expertise.

How easy is it to set up The Real PBXs product or service?

Setting up The Real PBXs services is generally straightforward. The company provides step-by-step guidance and support during the setup process, ensuring that users can configure their systems without significant technical difficulties.

Is The Real PBX reliable?

The Real PBX is considered a reliable provider in the VoIP industry, with a strong emphasis on uptime and service quality. They implement robust infrastructure to ensure consistent performance and minimal downtime.

Does The Real PBX offer customer support?

Yes, The Real PBX offers customer support through various channels, including phone, email, and live chat. Their support team is available to assist users with any issues or questions regarding their services.

How secure is The Real PBX’s platform?

The Real PBX prioritises security, employing industry-standard encryption and security protocols to protect user data and communications. They also implement measures to safeguard against potential threats and breaches.

Does The Real PBX integrate with other tools or platforms?

Yes, The Real PBX offers integration capabilities with various third-party applications and platforms, including popular CRM systems and productivity tools, enhancing workflow efficiency and collaboration.

Can I use The Real PBX on mobile devices?

Yes, The Real PBX provides a mobile application that allows users to access their services on smartphones and tablets. This enables communication on-the-go and enhances flexibility for remote teams.

What do users say about The Real PBX?

Users generally report positive experiences with The Real PBX, highlighting its ease of use, comprehensive features, and responsive customer support. However, feedback may vary based on individual needs and experiences.

What are the pros and cons of The Real PBX?

Pros of The Real PBX include competitive pricing, user-friendly interface, robust feature set, and reliable customer support. Cons may include potential limitations in advanced features compared to larger competitors and varying user experiences.

How can I purchase The Real PBX’s services?

Customers can purchase The Real PBX’s services directly through their website. Interested users can select a plan, sign up, and follow the prompts to complete their purchase.

What is the cancellation or refund policy for The Real PBX?

The Real PBX typically offers a cancellation policy that allows customers to cancel their services, but specific terms may vary. It is recommended to review their terms of service for detailed information regarding cancellations and refunds.

What are the common use cases for The Real PBX?

Common use cases for The Real PBX include managing remote teams, enhancing customer service operations, streamlining internal communication, and providing virtual office solutions for businesses with remote or hybrid work environments.

Why choose The Real PBX over other options?

Choosing The Real PBX may be beneficial for businesses seeking a cost-effective, reliable, and feature-rich communication solution with excellent customer support and integration capabilities compared to other providers.

How easy is it to set up The Real PBX?

Setting up The Real PBX is designed to be user-friendly, with clear instructions provided. Most users can complete the setup process quickly, allowing them to start using the services without delays.

Does The Real PBX offer training or tutorials?

Yes, The Real PBX provides training resources and tutorials to help users understand how to navigate and utilise their services effectively. These resources are typically available on their website or through customer support.

What languages does The Real PBX support?

The Real PBX primarily supports English, but additional language support may be available based on the user base and specific requirements. It is advisable to contact their support for confirmation regarding language capabilities.

What problems does The Real PBX solve?

The Real PBX addresses common communication challenges faced by businesses, such as the need for reliable phone systems, efficient call management, and improved customer interaction, particularly in a remote work environment.

Is The Real PBX worth the investment?

Many users find The Real PBX worth the investment due to its affordable pricing, comprehensive features, and solid customer support. However, individual evaluations may vary based on specific business needs and usage scenarios.