ThousandEyes

Frequently Asked Questions about ThousandEyes

Who are ThousandEyes?

ThousandEyes is a network intelligence company that provides visibility into the performance and reliability of cloud-based applications and services. Founded in 2010, ThousandEyes aims to help organisations monitor their network performance and improve user experience by providing detailed insights into the workings of their digital supply chains.

What are ThousandEyes products?

ThousandEyes offers a suite of products designed for network and application performance monitoring. Key products include ThousandEyes Cloud, ThousandEyes Enterprise Agents, and ThousandEyes Internet Insights, which collectively enable users to monitor application performance across networks, cloud environments, and the internet.

What services do ThousandEyes offer?

ThousandEyes provides several services, including network performance monitoring, application performance monitoring, cloud monitoring, and digital experience monitoring. These services help businesses identify and resolve performance issues across their networks and applications.

What type of companies do ThousandEyes products suit?

ThousandEyes products are suitable for a wide range of companies, particularly those heavily reliant on cloud services, digital applications, and remote workforce solutions. This includes enterprises, managed service providers, and businesses operating in sectors such as finance, healthcare, and technology.

How much do ThousandEyes products cost?

The pricing for ThousandEyes products varies based on the specific services and features required. Interested customers need to contact ThousandEyes directly for a customised quote, as costs can depend on factors such as the number of devices monitored and the level of service needed.

Does ThousandEyes offer a free trial?

Yes, ThousandEyes offers a free trial of their platform, allowing potential customers to evaluate the service before making a commitment. The specifics of the trial offer can be obtained by contacting their sales team.

What discounts does ThousandEyes offer on their products?

ThousandEyes may provide discounts or special pricing options depending on the contract length, volume of services purchased, or specific promotional events. It is recommended to inquire directly with ThousandEyes for current offers and discounts available.

Are there any hidden fees or additional costs with ThousandEyes?

ThousandEyes aims for transparency in its pricing structure. However, potential additional costs may arise from custom integrations or additional features outside the standard package. It is advisable to clarify all terms before purchasing.

Who uses ThousandEyes products?

ThousandEyes products are used by IT teams, network engineers, and operations teams in various organisations. This includes enterprise-level clients across multiple industries who require comprehensive insights into application and network performance.

What are the main features of ThousandEyes products/services?

Main features of ThousandEyes include real-time network performance monitoring, application performance monitoring, cloud monitoring, user experience monitoring, and detailed reporting capabilities. These features enable organisations to proactively detect and resolve performance issues.

How does ThousandEyes compare to its competitors?

ThousandEyes stands out due to its focus on providing in-depth visibility into both network and application performance, particularly in cloud environments. While competitors may offer similar services, ThousandEyes unique insights and detailed reporting make it a preferred choice for many organisations.

Is ThousandEyes platform easy to use?

Yes, ThousandEyes platform is designed with user experience in mind, offering an intuitive interface that allows users to navigate and access insights easily. Documentation and support resources are also available to assist users.

How easy is it to set up ThousandEyes product or service?

Setting up ThousandEyes is relatively straightforward, with a guided installation process for agents and configurations. Users can typically begin generating insights within a short timeframe after initial setup.

Is ThousandEyes reliable?

ThousandEyes is regarded as a reliable solution in the network monitoring space, with a strong track record of delivering accurate performance insights. Many users report high satisfaction with the platforms performance and reliability.

Does ThousandEyes offer customer support?

Yes, ThousandEyes provides customer support through various channels, including email, phone, and an online knowledge base. Users can access resources for troubleshooting and product guidance.

How secure is ThousandEyes’ platform?

ThousandEyes prioritises security, employing industry-standard practices to protect user data. The platform complies with various security regulations and offers features to safeguard sensitive information.

Does ThousandEyes integrate with other tools or platforms?

Yes, ThousandEyes integrates with various third-party tools and platforms, including popular cloud services, IT management tools, and collaboration software, enhancing its functionality and allowing for a more streamlined workflow.

Can I use ThousandEyes on mobile devices?

ThousandEyes offers a mobile-friendly interface, allowing users to access performance insights and monitor their networks on mobile devices. This facilitates on-the-go monitoring and management.

What do users say about ThousandEyes?

User feedback on ThousandEyes is generally positive, with many praising its comprehensive monitoring capabilities and the depth of insights provided. Some users highlight the ease of use and effectiveness in identifying performance issues.

What are the pros and cons of ThousandEyes?

Pros: Comprehensive insights, user-friendly interface, strong customer support, and robust integration options.
Cons: Pricing may be a consideration for smaller organisations, and some users may find certain advanced features require a learning curve.

How can I purchase ThousandEyes’ services?

To purchase ThousandEyes services, interested customers should visit their website and contact the sales team for a consultation and customised pricing based on their needs.

What is the cancellation or refund policy for ThousandEyes?

ThousandEyes cancellation and refund policies can vary based on the terms of the contract. Prospective customers should review these policies during the purchasing process or consult with the sales team for specific details.

Who uses ThousandEyes?

ThousandEyes is used by IT departments, network engineers, and operations teams across various industries, including technology, finance, and healthcare, to ensure optimal performance of their digital services.

What are the common use cases for ThousandEyes?

Common use cases include monitoring the performance of cloud applications, diagnosing network issues, ensuring service availability, and enhancing user experience by providing insights into application performance.

Why choose ThousandEyes over other options?

ThousandEyes is chosen for its depth of insights, comprehensive monitoring capabilities across networks and applications, and its ability to provide visibility into complex cloud environments, which may not be matched by competitors.

How easy is it to set up ThousandEyes?

Setting up ThousandEyes is designed to be user-friendly, with straightforward installation guides and support available to help users get started quickly and efficiently.

Does ThousandEyes offer training or tutorials?

Yes, ThousandEyes provides various training resources and tutorials, including documentation, webinars, and online training sessions, to help users maximise the use of the platform.

What languages does ThousandEyes support?

ThousandEyes primarily supports English, but the platform may offer additional language support in its documentation and customer service depending on user demand and regional needs.

What problems does ThousandEyes solve?

ThousandEyes solves problems related to network and application performance monitoring, enabling organisations to detect, diagnose, and resolve performance issues that can impact user experience and operational efficiency.

Is ThousandEyes worth the investment?

ThousandEyes is often considered a worthwhile investment for organisations that rely on cloud applications and require detailed insights into their network performance. The potential for improved performance and user satisfaction can justify the cost for many businesses.