TigerConnect

Frequently Asked Questions about TigerConnect

Who are TigerConnect?

TigerConnect is a healthcare communication platform designed to enhance collaboration and improve patient care by enabling secure messaging, video calls, and workflow management for healthcare professionals. Founded in 2010, the company focuses on addressing the unique communication needs of healthcare providers.

What are TigerConnects products?

TigerConnect offers several products, including secure messaging, patient engagement solutions, telehealth services, and a clinical workflow management system. These tools facilitate seamless communication between clinicians, staff, and patients.

What services do TigerConnect offer?

TigerConnect provides services such as secure messaging, video conferencing, patient scheduling, and integration with electronic health records (EHRs). Their platform aims to streamline communication and enhance operational efficiency in healthcare settings.

What type of companies do TigerConnects products suit?

TigerConnects products are suitable for a variety of healthcare organisations, including hospitals, clinics, private practices, and telehealth providers. Their platform caters to both large healthcare systems and smaller practices looking to improve communication and patient engagement.

How much does TigerConnects product cost?

The pricing for TigerConnects products varies based on the specific solutions chosen and the size of the healthcare organisation. For detailed pricing information, it is best to contact TigerConnect directly or visit their website for a customised quote.

Does TigerConnect offer a free trial?

Yes, TigerConnect offers a free trial of their platform, allowing potential users to evaluate its features and benefits before committing to a subscription.

What discounts does TigerConnect offer on their products?

TigerConnect may offer discounts for long-term contracts or larger healthcare organisations. Specific discount details should be discussed directly with their sales team to understand available options.

Are there any hidden fees or additional costs with TigerConnect?

TigerConnect aims for transparency in pricing; however, it is advisable to review the terms of service and discuss with their sales representatives to ensure clarity on any potential additional costs.

Who uses TigerConnects products?

TigerConnects products are used by healthcare professionals, including doctors, nurses, administrative staff, and telehealth providers. They are designed to facilitate communication across various roles within healthcare organisations.

What are the main features of TigerConnects products/services?

Main features of TigerConnect include secure messaging, video conferencing, patient engagement tools, integration with EHR systems, and analytics reporting. These features work together to streamline communication and enhance patient care.

How does TigerConnect compare to its competitors?

TigerConnect is often compared to other healthcare communication platforms such as Imprivata and Vocera. Its focus on secure messaging, ease of integration, and user-friendly interface positions it favourably among competitors, especially in terms of patient engagement and workflow management.

Is TigerConnects platform easy to use?

Yes, TigerConnects platform is designed to be user-friendly, with an intuitive interface that facilitates easy navigation for healthcare professionals, minimising the learning curve for new users.

How easy is it to set up TigerConnects product or service?

The setup process for TigerConnect is generally straightforward, with support provided to assist organisations in integrating the platform into their existing systems. Implementation timelines may vary based on the complexity of the integration.

Is TigerConnect reliable?

TigerConnect is considered reliable, with a strong emphasis on secure communication and uptime. The company adheres to industry standards for data protection and compliance, ensuring that healthcare organisations can trust the platform for sensitive communications.

Does TigerConnect offer customer support?

Yes, TigerConnect provides customer support through various channels, including email, phone, and online resources. They offer assistance to users for any issues or questions regarding the platform.

How secure is TigerConnect’s platform?

TigerConnect employs industry-standard security measures, including end-to-end encryption and compliance with regulations such as HIPAA, to ensure the security and confidentiality of healthcare communications.

Does TigerConnect integrate with other tools or platforms?

Yes, TigerConnect integrates with various electronic health record (EHR) systems and other healthcare tools, facilitating seamless data exchange and communication across platforms.

Can I use TigerConnect on mobile devices?

Yes, TigerConnect is accessible on mobile devices through its dedicated mobile application, allowing healthcare professionals to communicate securely while on the go.

What do users say about TigerConnect?

Users generally report positive experiences with TigerConnect, highlighting its ease of use, effective communication capabilities, and reliable customer support. Feedback often notes improvements in workflow efficiency and patient engagement.

What are the pros and cons of TigerConnect?

Pros include secure communication, user-friendly interface, and strong integration capabilities. Cons may involve varying pricing structures depending on organisational size and complexity, which some users find challenging to navigate.

How can I purchase TigerConnect’s services?

Interested users can purchase TigerConnects services by contacting their sales team directly through the website, where they can discuss specific needs and obtain a tailored quote.

What is the cancellation or refund policy for TigerConnect?

TigerConnects cancellation and refund policy can vary based on the contract terms. It is advisable to review the policy details during the purchase process or consult with their sales team for clarification.

Who uses TigerConnect?

TigerConnect is used by a range of healthcare professionals, including physicians, nurses, and administrative staff, in various healthcare settings such as hospitals, clinics, and telehealth services.

What are the common use cases for TigerConnect?

Common use cases for TigerConnect include secure messaging between healthcare providers, virtual consultations with patients, and efficient coordination of care among clinical teams.

Why choose TigerConnect over other options?

Choosing TigerConnect over other options may be beneficial due to its strong focus on security, ease of integration with existing systems, and comprehensive features tailored specifically for healthcare communication needs.

How easy is it to set up TigerConnect?

The setup process for TigerConnect is designed to be efficient, with support available to guide organisations through the integration process. Most users report a smooth implementation experience.

Does TigerConnect offer training or tutorials?

Yes, TigerConnect offers training resources and tutorials to help users become familiar with the platform and maximise its features effectively.

What languages does TigerConnect support?

TigerConnect primarily supports English, but additional language support may be available based on user requirements. It is recommended to check directly with the company for specific language capabilities.

What problems does TigerConnect solve?

TigerConnect addresses communication challenges within healthcare settings, including secure messaging, patient engagement, and workflow inefficiencies, ultimately enhancing the quality of patient care.

Is TigerConnect worth the investment?

Many healthcare organisations find TigerConnect to be a worthwhile investment due to its potential to improve communication, enhance patient engagement, and streamline workflows. Evaluating specific organisational needs against the platforms features can help determine its value.