Frequently Asked Questions about Tipalti

Who are Tipalti?

Tipalti is a financial technology company that provides an automated accounts payable and global payment processing platform. The company focuses on streamlining the payment processes for businesses, allowing them to manage their supplier payments efficiently.

What are Tipaltis products?

Tipalti offers a range of products including accounts payable automation, supplier management, tax compliance, global payments, and reporting and analytics tools. These products are designed to simplify and enhance the financial operations of businesses.

What services do Tipalti offer?

Tipalti provides services such as automated invoice processing, payment reconciliation, fraud detection, and supplier onboarding. Additionally, they offer support for various payment methods including ACH, wire transfers, and international payments.

What type of companies do Tipaltis products suit?

Tipaltis products are suitable for medium to large enterprises that operate in sectors such as e-commerce, digital media, and software. Companies that require efficient management of multiple suppliers and complex payment processes will particularly benefit from Tipaltis offerings.

How much does Tipaltis product cost?

The cost of Tipaltis services varies based on the size of the business and the specific solutions required. Pricing is typically based on a subscription model and may include transaction fees. For detailed pricing information, it is advisable to contact Tipalti directly for a customised quote.

Does Tipalti offer a free trial?

Tipalti does not publicly advertise a free trial option. However, potential customers can inquire about demo sessions to assess the platforms capabilities before committing to a subscription.

What discounts does Tipalti offer on their products?

Tipalti does not publicly disclose information about discounts on their products. Interested businesses should reach out directly for details on any available promotions or bulk pricing options.

Are there any hidden fees or additional costs with Tipalti?

Tipalti is transparent about its pricing structure, but additional costs may arise from transaction fees or specific service add-ons. It is recommended to review the terms of service or consult with a representative for a comprehensive understanding of potential fees.

Who uses Tipaltis products?

Tipaltis products are used by finance teams, accounts payable departments, and procurement professionals within organisations that handle large volumes of supplier payments. Typical users include businesses in digital media, e-commerce, and technology sectors.

What are the main features of Tipaltis products/services?

Main features of Tipalti’s offerings include automated invoice processing, supplier management, payment processing in multiple currencies, tax compliance, and comprehensive reporting tools. These features help businesses streamline their financial workflows and improve efficiency.

How does Tipalti compare to its competitors?

Tipalti is known for its comprehensive accounts payable automation and global payment capabilities. While competitors may focus on specific aspects of financial management, Tipalti provides an all-in-one solution that integrates various payment processes, setting it apart in the market.

Is Tipaltis platform easy to use?

Tipaltis platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation. Users generally report that the platform is easy to use after an initial learning period.

How easy is it to set up Tipaltis product or service?

Setting up Tipalti typically involves an onboarding process that includes integrating with existing financial systems and configuring settings. While the process is streamlined, the level of ease may vary based on the complexity of the organisations existing systems.

Is Tipalti reliable?

Tipalti is regarded as a reliable platform, with a strong track record in payment processing and accounts payable automation. The company adheres to industry standards and regulations, ensuring a stable service for its users.

Does Tipalti offer customer support?

Yes, Tipalti provides customer support through various channels including email, phone, and a help centre. Users can access resources and assistance to resolve any issues they may encounter.

How secure is Tipalti’s platform?

Tipalti employs robust security measures, including data encryption, compliance with PCI DSS, and regular security audits to protect sensitive financial information. The platform is designed to safeguard against fraud and data breaches.

Does Tipalti integrate with other tools or platforms?

Yes, Tipalti offers integrations with various accounting and enterprise resource planning (ERP) systems. This includes popular platforms such as QuickBooks, Xero, and NetSuite, facilitating seamless data flow between systems.

Can I use Tipalti on mobile devices?

Tipaltis platform is primarily web-based, and while it may be accessible via mobile devices, the user experience is optimised for desktop use. Users are encouraged to access the platform from a computer for full functionality.

What do users say about Tipalti?

User feedback on Tipalti is generally positive, highlighting the efficiency of the platform in automating payment processes and reducing manual workload. Users often appreciate the comprehensive support and user-friendly interface.

What are the pros and cons of Tipalti?

Pros: Comprehensive payment solutions, strong security measures, user-friendly interface, excellent customer support.
Cons: Potentially higher costs for smaller businesses, initial setup can be complex for some organisations.

How can I purchase Tipalti’s services?

To purchase Tipalti’s services, interested businesses should contact the sales team through the Tipalti website. A representative will guide them through the process and provide necessary information regarding packages and pricing.

What is the cancellation or refund policy for Tipalti?

Tipalti’s cancellation and refund policy may vary based on the terms agreed upon during the subscription process. It is advisable to review the service agreement or contact customer support for specific details regarding cancellations and refunds.

What are the common use cases for Tipalti?

Common use cases for Tipalti include automating supplier payments, managing international transactions, ensuring tax compliance for various jurisdictions, and improving financial reporting accuracy for businesses with complex payment needs.

Why choose Tipalti over other options?

Tipalti stands out due to its comprehensive automation capabilities, strong focus on global payments, and robust customer support. Businesses seeking an all-in-one solution for their accounts payable needs may find Tipalti particularly advantageous.

How easy is it to set up Tipalti?

The setup of Tipalti is designed to be straightforward, though it may require some configuration and integration with existing systems. The onboarding team assists users to ensure a smooth transition.

Does Tipalti offer training or tutorials?

Yes, Tipalti offers training resources and tutorials to help users understand the platforms functionalities. These resources include webinars, documentation, and customer support assistance.

What languages does Tipalti support?

Tipalti supports multiple languages, allowing users from different regions to navigate the platform comfortably. The primary language of the platform is English, but additional language support may vary based on user demand.

What problems does Tipalti solve?

Tipalti addresses issues related to inefficient manual payment processes, supplier management challenges, compliance with tax regulations, and the complexities of managing global payments. Its automation features significantly reduce the workload for finance teams.

Is Tipalti worth the investment?

Many businesses find Tipalti to be a worthwhile investment, particularly those that manage high volumes of payments and require automation to enhance efficiency. The time and cost savings achieved through the platform often justify the expense for organisations with complex payment needs.