Tixily

Frequently Asked Questions about Tixily

Who are Tixily?

Tixily is a technology company that provides a comprehensive ticketing platform designed for event organisers, venues, and promoters. The company focuses on streamlining the ticket sales process while enhancing the customer experience for both organisers and attendees.

What are Tixilys products?

Tixily offers a cloud-based ticketing software solution that includes features such as online ticket sales, mobile ticketing, event management tools, and an integrated payment processing system. Their products are designed to cater to a variety of events, from concerts and festivals to conferences and sporting events.

What services do Tixily offer?

Tixily provides a range of services that include ticket sales, event promotion, customer support, and analytics tools for event organisers. They also offer customisation options for ticket pages and branding to suit the specific needs of their clients.

What type of companies do Tixilys products suit?

Tixilys products are suitable for a variety of organisations, including event venues, promoters, and festival organisers. They cater to both small-scale events as well as large-scale productions, making their platform adaptable to different needs and sizes.

How much do Tixilys products cost?

The cost of Tixilys products varies based on the type of event and the features required. They typically operate on a commission basis, charging a percentage of each ticket sold. It is advisable to contact Tixily directly for a tailored quote based on specific requirements.

Does Tixily offer a free trial?

Yes, Tixily offers a free trial period for new users to test the platform and its features before committing to a subscription. This allows potential clients to evaluate the service without financial risk.

What discounts does Tixily offer on their products?

Tixily occasionally provides promotional discounts and offers, particularly for new customers or large events. It is recommended to check their website or contact their sales team for current promotions.

Are there any hidden fees or additional costs with Tixily?

Tixily is transparent about its pricing model, which primarily consists of ticketing fees. However, additional costs may arise depending on payment processing charges or specific add-on features. Users should review the pricing details during the purchasing process.

Who uses Tixilys products?

Tixilys products are used by event organisers ranging from independent promoters to large venues and festival management teams. Their user base includes a diverse array of industries such as entertainment, sports, and corporate events.

What are the main features of Tixilys products/services?

Main features of Tixily include online ticket sales, mobile ticketing, customer management tools, event promotion capabilities, and real-time analytics. Their platform is designed to be user-friendly and efficient for both organisers and attendees.

How does Tixily compare to its competitors?

Tixily differentiates itself from competitors through its focus on user experience, robust customer support, and a flexible pricing model. While other ticketing platforms may offer similar services, Tixilys commitment to customisation and event-specific solutions sets it apart.

Is Tixilys platform easy to use?

Yes, Tixilys platform is designed to be intuitive and user-friendly. It allows event organisers to navigate the ticketing process with minimal technical knowledge. Comprehensive guides and support are also available to assist users.

How easy is it to set up Tixilys product or service?

Setting up Tixilys product is a straightforward process. Users can create an account, set up their event details, and start selling tickets within a short timeframe. The platform provides step-by-step guidance to facilitate easy setup.

Is Tixily reliable?

Tixily is known for its reliability, featuring a secure platform that supports a high volume of transactions. They also regularly update their system to ensure stability and performance during peak event periods.

Does Tixily offer customer support?

Yes, Tixily provides customer support through various channels, including email and phone. Their support team is available to assist users with any issues or inquiries they may have regarding the platform.

How secure is Tixily’s platform?

Tixily employs industry-standard security measures to ensure the safety of user data and transactions. This includes encryption protocols and secure payment gateways to protect sensitive information.

Does Tixily integrate with other tools or platforms?

Yes, Tixily supports integration with various third-party platforms and tools, such as CRM systems and marketing applications, allowing for a more streamlined event management process.

Can I use Tixily on mobile devices?

Tixilys platform is mobile-friendly, allowing users to manage events and ticket sales from mobile devices. Attendees can also purchase tickets via their mobile devices, enhancing convenience.

What do users say about Tixily?

Users generally report positive experiences with Tixily, highlighting its ease of use, customer support, and comprehensive feature set. Feedback often reflects satisfaction with the platforms functionality during events.

What are the pros and cons of Tixily?

Pros of Tixily include a user-friendly interface, strong customer support, and effective event management tools. Cons may include potential commission costs and the need for additional features that may not be included in the basic package.

How can I purchase Tixily’s services?

Interested users can purchase Tixilys services by visiting their website and signing up for an account. From there, they can select their desired features and set up their event.

What is the cancellation or refund policy for Tixily?

Tixilys cancellation and refund policy varies based on the event and specific terms agreed upon during the setup. Users are encouraged to review the policy details during the registration process or contact customer support for clarification.

What are the common use cases for Tixily?

Common use cases for Tixily include ticket sales for concerts, festivals, sports events, corporate conferences, and theatre productions. The platform is versatile enough to cater to various event types.

Why choose Tixily over other options?

Tixily may be selected over competitors due to its focus on customer support, ease of use, and flexibility in event management. Their tailored solutions can meet the specific needs of diverse event organisers.

How easy is it to set up Tixily?

Setting up Tixily is designed to be user-friendly, with step-by-step instructions provided during the account creation and event setup processes, enabling users to get started quickly.

Does Tixily offer training or tutorials?

Yes, Tixily offers training materials and tutorials to help users familiarise themselves with the platform. These resources aim to enhance users understanding and ability to utilise the software effectively.

What languages does Tixily support?

Tixily primarily operates in English. However, they may also provide support for additional languages depending on customer requirements and the geographical reach of events.

What problems does Tixily solve?

Tixily addresses several challenges faced by event organisers, including inefficiencies in ticket sales, difficulties in managing customer data, and the need for effective event promotion. Their platform simplifies these processes, allowing for smoother event execution.

Is Tixily worth the investment?

Many users find Tixily to be a worthwhile investment due to its comprehensive features, ease of use, and strong customer support. The value it provides in streamlining event management often outweighs the associated costs.