TouchBistro

Frequently Asked Questions about TouchBistro

Who are TouchBistro?

TouchBistro is a leading restaurant management system that provides an all-in-one solution for food and beverage establishments. Founded in 2010, the company is focused on helping restaurants streamline their operations through innovative technology.

What are TouchBistros products?

TouchBistro offers a range of products including a point-of-sale (POS) system, menu management, inventory tracking, staff management, and customer relationship management tools tailored specifically for the restaurant industry.

What services do TouchBistro offer?

TouchBistro provides several services, including POS software, mobile ordering, reservation management, reporting and analytics, and payment processing. They also offer hardware solutions that are compatible with their software.

What type of companies do TouchBistros products suit?

TouchBistros products are designed for a variety of food service establishments, including restaurants, cafes, bars, food trucks, and other hospitality venues that require efficient management of operations and customer service.

How much does TouchBistros product cost?

TouchBistros pricing varies based on the features selected and the size of the business. Typically, there is a monthly subscription fee that ranges from £69 to £399, depending on the plan chosen, along with potential costs for hardware and payment processing fees.

Does TouchBistro offer a free trial?

Yes, TouchBistro offers a free trial period that allows potential customers to explore the features and benefits of the software before committing to a paid subscription.

What discounts does TouchBistro offer on their products?

TouchBistro occasionally provides promotional discounts and offers, particularly for annual subscriptions. It is advisable to check their website or contact their sales team for the latest promotions.

Are there any hidden fees or additional costs with TouchBistro?

TouchBistro does not have hidden fees; however, additional costs may arise from hardware purchases, payment processing, and optional add-ons or integrations. It is important to review the pricing structure during the signup process.

Who uses TouchBistros products?

TouchBistros products are used by a diverse range of food service professionals, including restaurant owners, managers, and staff who seek to enhance operational efficiency and improve customer service.

What are the main features of TouchBistros products/services?

Main features include a user-friendly POS interface, table management, menu customisation, sales reporting, staff scheduling, inventory management, and customer engagement tools like loyalty programs.

How does TouchBistro compare to its competitors?

TouchBistro is known for its ease of use and specific focus on the restaurant industry, which sets it apart from more general POS systems. It offers robust features at competitive pricing, along with strong customer support.

Is TouchBistros platform easy to use?

Yes, TouchBistro is designed with user experience in mind. The interface is intuitive, making it accessible for users with varying levels of technical expertise.

How easy is it to set up TouchBistros product or service?

Setting up TouchBistro is generally straightforward. The onboarding process includes guided setup and support from their team, enabling businesses to start using the system within a short timeframe.

Is TouchBistro reliable?

TouchBistro is considered a reliable solution in the restaurant management software market, with a strong track record of performance and customer satisfaction.

Does TouchBistro offer customer support?

Yes, TouchBistro provides customer support through various channels including phone, email, and live chat, as well as an extensive online knowledge base for self-help.

How secure is TouchBistro’s platform?

TouchBistro employs industry-standard security measures to protect user data, including encryption and secure payment processing, ensuring that sensitive information is safeguarded.

Does TouchBistro integrate with other tools or platforms?

TouchBistro offers integrations with various third-party applications, including accounting software, delivery services, and marketing tools, allowing for enhanced functionality.

Can I use TouchBistro on mobile devices?

Yes, TouchBistro is designed to be mobile-friendly and can be used on tablets and smartphones, enabling staff to take orders and manage tables from anywhere within the restaurant.

What do users say about TouchBistro?

Users generally report positive experiences with TouchBistro, praising its ease of use, customer support, and comprehensive features tailored to the needs of the restaurant industry.

What are the pros and cons of TouchBistro?

Pros include user-friendly interface, industry-specific features, strong customer support, and mobile accessibility. Cons may include the need for additional hardware purchases and potential costs associated with payment processing.

How can I purchase TouchBistro’s services?

TouchBistros services can be purchased directly from their website. Interested customers can select a plan, create an account, and follow the prompts to complete the purchase.

What is the cancellation or refund policy for TouchBistro?

TouchBistro typically offers a cancellation policy that allows users to terminate their subscription with prior notice. Refunds may be available under certain circumstances, and it is advisable to consult their terms for specifics.

What are the common use cases for TouchBistro?

Common use cases include managing restaurant orders, tracking sales and inventory, scheduling staff, and enhancing customer engagement through loyalty programmes and feedback tools.

Why choose TouchBistro over other options?

TouchBistro is particularly suited for food service businesses due to its tailored features, ease of use, and comprehensive support, making it a preferable choice for those in the restaurant industry.

Does TouchBistro offer training or tutorials?

Yes, TouchBistro provides training resources, including online tutorials, webinars, and documentation to help users maximise the benefits of the software.

What languages does TouchBistro support?

TouchBistro supports multiple languages, making it accessible for diverse user bases across different regions.

What problems does TouchBistro solve?

TouchBistro addresses common challenges faced by restaurants, such as efficient order management, inventory tracking, staff scheduling, and enhancing customer service through streamlined operations.

Is TouchBistro worth the investment?

Many users find TouchBistro to be a worthwhile investment due to its targeted features, cost-effectiveness, and the potential for increased operational efficiency and customer satisfaction.