Touchstone

Frequently Asked Questions about Touchstone

Who are Touchstone?

Touchstone is a leading software solution developed by AIR Worldwide, designed to provide advanced analytics and risk management tools for insurance and reinsurance professionals. It leverages sophisticated models to assist organisations in assessing and mitigating risks related to natural disasters and other events.

What are Touchstones products?

Touchstones primary product is its comprehensive risk management software, which includes features for catastrophe modelling, exposure management, and analytics. The platform facilitates decision-making by providing detailed insights into risk exposure and potential financial impacts.

What services do Touchstone offer?

Touchstone offers a range of services, including software licensing, training and support for users, and customised consulting services to help clients effectively implement and utilise the software for their specific needs.

What type of companies do Touchstones products suit?

Touchstones products are suitable for insurance companies, reinsurance firms, and other financial institutions that require in-depth risk assessment and management tools to evaluate potential losses from natural catastrophes and other risks.

How much does Touchstones product cost?

The cost of Touchstones products varies based on the specific features and services selected. For accurate pricing, companies are encouraged to contact Touchstone directly for a customised quote based on their requirements.

Does Touchstone offer a free trial?

Touchstone may offer a demonstration or trial upon request, allowing potential users to evaluate the softwares capabilities before making a purchase. Interested parties should inquire directly through the website for further details.

What discounts does Touchstone offer on their products?

Touchstone may offer discounts under certain circumstances, such as for bulk purchases or long-term contracts. Specific discount policies can be discussed directly with their sales team.

Are there any hidden fees or additional costs with Touchstone?

Touchstone strives for transparency in its pricing. However, there may be additional costs for certain services, such as custom training or consulting. Clients should review their agreement carefully to understand all potential costs.

Who uses Touchstones products?

Touchstones products are used by risk managers, actuaries, underwriters, and other professionals within the insurance and reinsurance sectors who require sophisticated tools for risk assessment and management.

What are the main features of Touchstones products/services?

Main features of Touchstone include catastrophe modelling, robust analytics capabilities, exposure management tools, and comprehensive reporting functionalities that aid in risk evaluation and strategic decision-making.

How does Touchstone compare to its competitors?

Touchstone is recognised for its detailed modelling capabilities and user-friendly interface, which may offer advantages over competitors. However, a direct comparison should consider specific needs, as other platforms may excel in different areas.

Is Touchstones platform easy to use?

Touchstone is designed to be user-friendly, with an intuitive interface that facilitates ease of navigation. Users generally find it accessible, but familiarity with risk management concepts may enhance the user experience.

How easy is it to set up Touchstones product or service?

Setting up Touchstone typically involves a straightforward installation process, complemented by available support from the Touchstone team. Users may also require some configuration to tailor the software to their specific needs.

Is Touchstone reliable?

Touchstone is considered a reliable platform within the industry, backed by AIR Worldwides reputation for developing robust and scientifically validated risk models used by leading firms globally.

Does Touchstone offer customer support?

Yes, Touchstone provides customer support to assist users with any questions or issues they may encounter. Support options may include phone, email, and online resources.

How secure is Touchstone’s platform?

Touchstone takes security seriously, implementing various measures to protect user data and ensure compliance with industry standards. Specific security protocols may be detailed in their documentation.

Does Touchstone integrate with other tools or platforms?

Touchstone is designed to integrate with various tools and platforms commonly used in the insurance and reinsurance sectors, enhancing its functionality and allowing for comprehensive data analysis.

Can I use Touchstone on mobile devices?

Touchstone is primarily a desktop-based application, and while some functionalities may be accessible via mobile devices, full features are best utilised on a desktop or laptop environment.

What do users say about Touchstone?

User feedback on Touchstone is generally positive, highlighting its powerful modelling capabilities and user-friendly design. However, some users note that initial learning may require a time investment.

What are the pros and cons of Touchstone?

Pros: Comprehensive risk assessment tools, user-friendly interface, strong analytical capabilities.
Cons: Potentially high cost for smaller firms, may require initial training for optimal use.

How can I purchase Touchstone’s services?

Touchstones services can be purchased directly through their website. Interested companies should contact the sales team for detailed information on licensing and pricing.

What is the cancellation or refund policy for Touchstone?

The cancellation and refund policy for Touchstone should be outlined in the service agreement. Clients are encouraged to review this document or contact the support team for clarification.

Who uses Touchstone?

Touchstone is utilised by insurance companies, reinsurance firms, and risk management professionals looking to enhance their risk assessment and management strategies.

What are the common use cases for Touchstone?

Common use cases for Touchstone include catastrophe modelling for insurance underwriting, portfolio analysis, and scenario testing for risk management strategies.

Why choose Touchstone over other options?

Touchstone may be preferred for its advanced modelling capabilities, robust analytics, and strong industry reputation, making it a trusted choice for many professionals in the field.

How easy is it to set up Touchstone?

Setting up Touchstone is generally an easy process, supported by the Touchstone team to assist with installation and configuration tailored to specific needs.

Does Touchstone offer training or tutorials?

Yes, Touchstone provides training and tutorials to help users understand the software’s features and maximise its capabilities. These resources can be accessed through their support portal.

What languages does Touchstone support?

Touchstone primarily supports English, but additional language options may be available or planned. Users should check with Touchstone for the most current language support details.

What problems does Touchstone solve?

Touchstone addresses the challenges of accurately assessing risk and managing exposure in the insurance and reinsurance industries, particularly in relation to natural catastrophes.

Is Touchstone worth the investment?

Whether Touchstone is worth the investment depends on the specific needs and scale of the organisation. For firms requiring robust risk management tools, the investment may yield significant returns in risk mitigation and financial stability.