Tourplan

Frequently Asked Questions about Tourplan

Who are Tourplan?

Tourplan is a global leader in providing technology solutions for the travel and tourism industry. Founded in 1987, the company has developed a suite of products tailored to enhance operational efficiency for travel agencies, tour operators, and destination management companies.

What are Tourplans products?

Tourplan offers a range of products designed to streamline travel management processes. Key products include Tourplan Core, which is an integrated system for managing bookings, itineraries, and operations, as well as Tourplan Mobile for on-the-go access to travel information.

What services do Tourplan offer?

In addition to its software products, Tourplan provides consultancy services, training, and ongoing support to ensure that clients can effectively use their systems. They also offer customisation services to tailor their solutions to specific business needs.

What type of companies do Tourplans products suit?

Tourplans products are suitable for a variety of companies in the travel sector, including tour operators, travel agencies, and destination management companies. Their solutions are designed to cater to both small businesses and large enterprises.

How much does Tourplans product cost?

The cost of Tourplans products varies based on the specific solution and the size of the organisation. Pricing structures typically include licensing fees, implementation costs, and ongoing support fees. For a tailored quote, potential clients should contact Tourplan directly.

Does Tourplan offer a free trial?

Tourplan does not typically offer a free trial of its products. However, potential clients may request a demonstration or consultation to evaluate the software before making a purchase decision.

What discounts does Tourplan offer on their products?

Tourplan may offer discounts for long-term contracts or for clients who commit to purchasing multiple products. It is advisable to contact Tourplan directly for information on current promotions or discount opportunities.

Are there any hidden fees or additional costs with Tourplan?

Tourplan is transparent about its pricing structure, but clients should be aware that additional costs may arise from customisation, training, or extra support services. A detailed discussion with a Tourplan representative can clarify any potential extra costs.

Who uses Tourplans products?

Tourplans products are used by a diverse range of companies within the travel and tourism industry, including large tour operators, independent travel agents, and destination management companies that require comprehensive travel management solutions.

What are the main features of Tourplans products/services?

Key features of Tourplans offerings include booking management, itinerary creation, customer relationship management (CRM), reporting and analytics, and mobile accessibility. The platform is designed to enhance productivity and improve customer service.

How does Tourplan compare to its competitors?

Tourplan differentiates itself from competitors through its industry-specific focus, comprehensive feature set, and extensive experience in the travel sector. Compared to other travel management solutions, Tourplan may provide more tailored functionalities for tour operators.

Is Tourplans platform easy to use?

Tourplans platform is designed with user experience in mind, offering a user-friendly interface. However, as with any comprehensive system, users may require some training to fully utilise all features effectively.

How easy is it to set up Tourplans product or service?

The setup process for Tourplans products involves initial configuration and integration, which can vary in complexity based on the clients existing systems. Tourplan provides support during the setup process to facilitate a smooth transition.

Is Tourplan reliable?

Tourplan has a long-standing reputation in the travel industry, with numerous clients relying on its solutions for operational management. The company is known for its robust technology and reliable customer support.

Does Tourplan offer customer support?

Yes, Tourplan provides comprehensive customer support, including technical assistance and user training. Clients can access support through various channels, ensuring help is available when needed.

How secure is Tourplan’s platform?

Tourplan takes data security seriously, implementing industry-standard measures to protect user data and ensure compliance with relevant regulations. Their platform is regularly updated to maintain security integrity.

Does Tourplan integrate with other tools or platforms?

Tourplan offers integration capabilities with a variety of third-party applications and tools, allowing users to connect with other systems they may already be using in their business operations.

Can I use Tourplan on mobile devices?

Yes, Tourplan offers a mobile application that allows users to access key features of the platform on mobile devices, facilitating on-the-go management of travel information.

What do users say about Tourplan?

User feedback on Tourplan generally highlights its comprehensive functionality and the benefits of having an integrated system. Some users note the learning curve associated with its extensive features.

What are the pros and cons of Tourplan?

Pros include comprehensive features tailored for the travel industry, strong customer support, and reliability. Cons may include the initial complexity of setup and a potential learning curve for new users.

How can I purchase Tourplan’s services?

To purchase Tourplan’s services, interested clients should contact the company directly through their website to discuss their needs and obtain a customised quote.

What is the cancellation or refund policy for Tourplan?

Tourplans cancellation and refund policy may vary based on the specific contract terms agreed upon at the time of purchase. Clients should review their contract or discuss with a representative for detailed information.

What are the common use cases for Tourplan?

Common use cases for Tourplan include managing tour bookings, facilitating itinerary planning, and enhancing customer relationship management for travel agencies and tour operators.

Why choose Tourplan over other options?

Tourplan is often chosen for its tailored solutions that address the specific needs of the travel industry, its extensive experience, and its robust customer support services.

How easy is it to set up Tourplan?

Setting up Tourplan requires some initial configuration, but the company provides support and guidance throughout the process to ensure a smooth implementation.

Does Tourplan offer training or tutorials?

Yes, Tourplan offers training sessions and tutorials to help users understand how to effectively use their products. These resources are designed to facilitate user proficiency.

What languages does Tourplan support?

Tourplan supports multiple languages, making its platform accessible to a global audience. The specific languages supported can be confirmed by contacting the company.

What problems does Tourplan solve?

Tourplan addresses common challenges in the travel industry, such as managing complex bookings, enhancing operational efficiency, and improving customer engagement through streamlined processes.

Is Tourplan worth the investment?

Investing in Tourplan can be worthwhile for companies in the travel industry seeking comprehensive management solutions. The benefits of increased efficiency and improved customer service often justify the costs associated with their products.