TrueConf Online

Frequently Asked Questions about TrueConf Video Conferencing Service

Who are TrueConf?

TrueConf is a leading provider of video conferencing solutions, offering high-quality video and audio communication services for businesses and organisations. Established with a focus on secure and reliable communication, TrueConf serves a global market with a commitment to innovation and enhanced user experience.

What are TrueConfs products?

TrueConf offers a range of products including:

• TrueConf Server: A self-hosted video conferencing server for organisations.
• TrueConf Online: A cloud-based video conferencing service suitable for various business needs.
• TrueConf Mobile: Mobile applications for iOS and Android for video conferencing on the go.
• TrueConf SDK: A software development kit for integrating video conferencing features into existing applications.

What services do TrueConf offer?

TrueConf provides a variety of services including:

• High-definition video conferencing.
• Webinars and online meetings.
• Collaboration tools such as screen sharing and file sharing.
• Technical support and consultation services.

What type of companies do TrueConfs products suit?

TrueConfs products are suitable for a wide range of organisations, including:

• Small and medium-sized enterprises (SMEs).
• Large corporations with remote teams.
• Educational institutions for online learning.
• Healthcare providers for telemedicine solutions.

How much does TrueConfs product cost?

The cost of TrueConfs products varies based on the chosen service and licensing model. TrueConf Online pricing is subscription-based, while TrueConf Server is available under a one-time licensing fee. For specific pricing details, it is recommended to visit the TrueConf website or contact their sales team.

Does TrueConf offer a free trial?

Yes, TrueConf offers a free trial of their TrueConf Online service, allowing potential users to explore the features and functionalities before committing to a subscription.

What discounts does TrueConf offer on their products?

TrueConf occasionally provides discounts on their products for educational institutions, non-profit organisations, and bulk purchases. It is advisable to check their website for current promotions or contact their sales team for specific inquiries.

Are there any hidden fees or additional costs with TrueConf?

TrueConf is transparent about its pricing structure. However, additional costs may arise for premium features, additional storage, or advanced support options. It is recommended to review the pricing details carefully before purchasing.

Who uses TrueConfs products?

TrueConfs products are used by a diverse range of users, including corporate teams, educators, healthcare professionals, and government agencies, all benefiting from enhanced communication and collaboration capabilities.

What are the main features of TrueConfs products/services?

TrueConfs main features include:

• High-definition video and audio quality.
• Screen sharing and collaboration tools.
• Support for large-scale conferences with multiple participants.
• Integration with various third-party applications.
• Cross-platform availability on web, desktop, and mobile devices.

How does TrueConf compare to its competitors?

TrueConf is recognised for its strong security measures, high-quality video and audio performance, and flexibility in deployment options (cloud or on-premises). Compared to competitors, TrueConf often stands out in terms of customisation and user control over the video conferencing environment.

Is TrueConfs platform easy to use?

Yes, TrueConfs platform is designed with user-friendliness in mind. The interface is intuitive, making it accessible for users with varying levels of technical expertise.

How easy is it to set up TrueConfs product or service?

Setting up TrueConfs products is straightforward. For TrueConf Online, users can quickly create an account and start using the service. For TrueConf Server, detailed installation guides are provided to assist with configuration.

Is TrueConf reliable?

TrueConf is known for its reliability, offering robust performance and minimal downtime. Their infrastructure is built to support stable video conferencing experiences, even under varying network conditions.

Does TrueConf offer customer support?

Yes, TrueConf provides customer support through various channels, including email, phone, and an extensive knowledge base on their website. They also offer technical support to assist users with any issues that may arise.

How secure is TrueConf’s platform?

TrueConf prioritises security, employing end-to-end encryption for video and audio communications. They adhere to industry standards to ensure user data is protected during sessions.

Does TrueConf integrate with other tools or platforms?

Yes, TrueConf supports integration with various third-party applications and services, enabling users to enhance their video conferencing experience and streamline workflows.

Can I use TrueConf on mobile devices?

Yes, TrueConf offers mobile applications for both iOS and Android devices, allowing users to participate in video conferences from anywhere.

What do users say about TrueConf?

Users generally appreciate TrueConf for its high video quality, ease of use, and comprehensive features. Feedback often highlights the platforms reliability and effective customer support.

What are the pros and cons of TrueConf?

Pros:

• High-quality video and audio.
• Flexible deployment options (cloud or on-premises).
• Strong security features.
• User-friendly interface.

Cons:

• Pricing may be higher compared to some competitors.
• Some users report a learning curve for advanced features.

How can I purchase TrueConf’s services?

TrueConf’s services can be purchased directly through their website, where users can select their desired product and follow the checkout process. Additionally, users can contact the sales team for tailored solutions.

What is the cancellation or refund policy for TrueConf?

TrueConf has a defined cancellation and refund policy, which varies depending on the product purchased. Users are encouraged to review the policy on their website or contact customer support for specific details.

What are the common use cases for TrueConf?

Common use cases for TrueConf include:

• Remote team meetings and collaboration.
• Online training and webinars.
• Telemedicine consultations in healthcare.
• Virtual events and conferences.

Why choose TrueConf over other options?

Choosing TrueConf may be advantageous due to its strong focus on security, high-quality performance, and flexibility in deployment options. The ability to self-host the solution can be particularly appealing for organisations concerned about data privacy.

How easy is it to set up TrueConf?

Setting up TrueConf is generally easy, especially for the online service. The installation process for the server version is well-documented, making it accessible for IT teams to implement.

Does TrueConf offer training or tutorials?

Yes, TrueConf provides training resources and tutorials through their website to help users maximise the potential of their products and services.

What languages does TrueConf support?

TrueConf supports multiple languages, catering to a diverse user base. The primary language for the interface is English, but additional language options may be available.

What problems does TrueConf solve?

TrueConf addresses communication challenges faced by organisations, enabling seamless collaboration, reducing travel costs through virtual meetings, and improving engagement in remote settings.

Is TrueConf worth the investment?

Considering its features, reliability, and customer support, many users find TrueConf to be a worthwhile investment, especially for organisations that require secure and high-quality video conferencing solutions.