TrueConf Server

Frequently Asked Questions about TrueConf Server

Who are TrueConf?

TrueConf is a technology company that specializes in high-quality video conferencing solutions. Founded in 2013, TrueConf aims to provide secure and reliable communication tools for businesses and organisations across various sectors.

What are TrueConfs products?

TrueConf offers a range of products including TrueConf Server, a robust video conferencing server, and TrueConf Online, a cloud-based video conferencing service. They also provide various applications for desktop and mobile devices to facilitate video communication.

What services do TrueConf offer?

TrueConf provides video conferencing services, including video calls, webinars, and virtual meetings. They also offer technical support, integration services, and customisation options to meet specific client needs.

What type of companies do TrueConfs products suit?

TrueConfs products are suitable for a wide range of companies, from small businesses to large enterprises, as well as educational institutions and government organisations, particularly those requiring secure and private communication solutions.

How much does TrueConfs product cost?

The cost of TrueConf Server varies based on the number of concurrent users and the specific features required. For detailed pricing information, users are encouraged to contact TrueConf directly or visit their website for a pricing guide.

Does TrueConf offer a free trial?

Yes, TrueConf offers a free trial of their TrueConf Server, allowing potential users to test its features and functionalities before making a purchase decision.

What discounts does TrueConf offer on their products?

TrueConf may offer discounts during promotional events or for bulk purchases. It is advisable to check their website or contact their sales team for information on current promotions and discounts.

Are there any hidden fees or additional costs with TrueConf?

TrueConf does not typically have hidden fees; however, additional costs may arise based on specific customisation, integration, or support services requested by the client. It is recommended to clarify all potential costs with TrueConf before purchase.

Who uses TrueConfs products?

TrueConfs products are used by a diverse array of clients including corporate businesses, educational institutions, healthcare providers, and government agencies that require secure and efficient video communication solutions.

What are the main features of TrueConfs products/services?

Main features of TrueConf Server include high-definition video and audio conferencing, screen sharing, recording capabilities, multi-platform support, and robust security features such as end-to-end encryption.

How does TrueConf compare to its competitors?

TrueConf is often compared to other video conferencing solutions based on its emphasis on security, quality of video/audio, and flexibility in deployment (on-premises or cloud). It may also provide more customisable options than some competitors.

Is TrueConfs platform easy to use?

Yes, TrueConfs platform is designed to be user-friendly, with an intuitive interface that allows users to easily navigate and utilise its features without extensive training.

How easy is it to set up TrueConfs product or service?

Setting up TrueConf Server is relatively straightforward, with comprehensive installation guides and support available. The process includes system requirements verification, installation, and configuration, which can typically be completed in a few hours.

Is TrueConf reliable?

TrueConf is regarded as a reliable platform, with a strong focus on uptime and performance, ensuring users have consistent access to their video conferencing services.

Does TrueConf offer customer support?

Yes, TrueConf offers customer support through various channels including email, phone, and live chat. They also provide extensive documentation and tutorials on their website.

How secure is TrueConfÕs platform?

TrueConf prioritises security, offering features such as end-to-end encryption, secure data storage, and compliance with industry standards to ensure user data is protected during communication.

Does TrueConf integrate with other tools or platforms?

TrueConf supports integration with various enterprise applications and platforms, enhancing its functionality and allowing for seamless collaboration with existing tools used by organisations.

Can I use TrueConf on mobile devices?

Yes, TrueConf offers mobile applications for both Android and iOS, allowing users to join video conferences and meetings from their smartphones and tablets.

What do users say about TrueConf?

User feedback generally highlights TrueConfs high-quality video and audio, ease of use, and strong customer support. Some users appreciate the flexibility of deployment options, while others may seek additional features found in competing products.

What are the pros and cons of TrueConf?

Pros include high video and audio quality, strong security features, and user-friendly interface. Cons may include limited third-party integrations compared to some competitors and potential costs for large-scale deployments.

How can I purchase TrueConfÕs services?

TrueConfÕs services can be purchased directly through their website, where users can also find additional information about pricing and options. Alternatively, interested parties can contact TrueConfs sales team for personalised assistance.

What is the cancellation or refund policy for TrueConf?

TrueConfs cancellation and refund policy may vary based on the terms agreed upon at purchase. It is advisable to review these terms or contact customer support for clarification regarding refunds and cancellations.

What are the common use cases for TrueConf?

Common use cases for TrueConf include remote team meetings, virtual classrooms, webinars, and telemedicine consultations, enabling effective communication in various professional settings.

Why choose TrueConf over other options?

Choosing TrueConf may be beneficial for organisations prioritising security, high-quality video communication, and customisation capabilities, making it a strong contender against other market options.

How easy is it to set up TrueConf?

TrueConf is designed for easy setup, with detailed installation guides and customer support available to assist users in configuring the service efficiently.

Does TrueConf offer training or tutorials?

Yes, TrueConf provides training resources, including tutorials and documentation, to help users understand and utilise the platform effectively.

What languages does TrueConf support?

TrueConfÕs platform supports multiple languages, making it accessible to a diverse user base. Specific language support may vary, so users should verify availability based on their requirements.

What problems does TrueConf solve?

TrueConf addresses challenges related to remote communication, providing a secure and reliable platform for video conferencing that enhances collaboration and reduces the need for travel.

Is TrueConf worth the investment?

TrueConf is often considered a worthwhile investment for organisations needing high-quality, secure video conferencing solutions, particularly where customisation and scalability are important factors.