Trulioo

Frequently Asked Questions about Trulioo

Who are Trulioo?

Trulioo is a global identity verification company that provides businesses with the ability to verify the identity of their customers through a range of data sources. Founded in 2011, Trulioo aims to enhance security and streamline the onboarding process for companies across various sectors.

What are Trulioos products?

Trulioo offers a suite of products focused on identity verification, including GlobalGateway, which allows businesses to access identity verification data from over 5 billion people worldwide. Other products include compliance solutions for Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

What services do Trulioo offer?

Trulioo provides identity verification services, compliance solutions, and risk management tools. Their services are designed to help businesses meet regulatory requirements while ensuring secure and efficient customer onboarding processes.

What type of companies do Trulioos products suit?

Trulioos products are suitable for a wide range of companies, including financial institutions, e-commerce platforms, online marketplaces, and any business that requires identity verification for compliance or customer onboarding purposes.

How much does Trulioos product cost?

The cost of Trulioos products varies depending on the services selected and the volume of verifications required. Pricing is typically tailored to meet the specific needs of each business, and potential customers are encouraged to contact Trulioo for a personalised quote.

Does Trulioo offer a free trial?

Trulioo does not explicitly advertise a free trial. However, potential customers can request a demonstration or consultation to better understand how their services can meet specific needs.

What discounts does Trulioo offer on their products?

Trulioo does not publicly list any standard discounts. Interested customers are advised to inquire directly with the sales team about potential promotional offers or volume-based pricing.

Are there any hidden fees or additional costs with Trulioo?

Trulioo strives for transparency in its pricing structure. However, depending on the services and volume of transactions, there may be additional costs for specific features or integrations. Customers should clarify any potential extra charges during the purchasing process.

Who uses Trulioos products?

Trulioos products are used by a variety of organisations, including banks, fintech companies, e-commerce platforms, and other businesses that require reliable identity verification solutions to comply with regulations and enhance customer trust.

What are the main features of Trulioos products/services?

Main features of Trulioos services include global identity verification, AML and KYC compliance solutions, real-time verification capabilities, and access to a wide array of data sources for comprehensive identity checks.

How does Trulioo compare to its competitors?

Trulioo is known for its extensive global coverage and access to diverse data sources, which may surpass some competitors. Businesses should evaluate their specific needs and compare service offerings, pricing, and customer feedback when choosing a provider.

Is Trulioos platform easy to use?

Trulioos platform is designed for ease of use, featuring an intuitive interface that facilitates quick integration and straightforward identity verification processes. Users generally find it user-friendly and efficient.

How easy is it to set up Trulioos product or service?

Setting up Trulioos services typically involves an initial consultation, followed by integration with the businesss existing systems. The setup process is generally straightforward, and Trulioo provides support throughout to ensure a smooth implementation.

Is Trulioo reliable?

Trulioo is considered reliable, with a robust infrastructure and a strong track record in the identity verification industry. They adhere to compliance standards and regularly update their technology to enhance security.

Does Trulioo offer customer support?

Yes, Trulioo offers customer support through various channels, including email and phone support. They also provide resources such as documentation and FAQs to assist users with common inquiries.

How secure is Trulioo’s platform?

Trulioo employs advanced security measures, including encryption and secure data handling practices, to protect sensitive customer information. They comply with industry standards to ensure data privacy and security.

Does Trulioo integrate with other tools or platforms?

Yes, Trulioos platform supports integration with various third-party tools and platforms, allowing businesses to streamline their workflows and enhance their identity verification processes.

Can I use Trulioo on mobile devices?

Trulioos platform is accessible via mobile devices, enabling users to conduct identity verifications on-the-go. The mobile interface is designed to be responsive and user-friendly.

What do users say about Trulioo?

User reviews of Trulioo generally highlight the comprehensive nature of their verification services, the ease of use of their platform, and the quality of customer support. Some users also note the importance of understanding pricing structures before committing.

What are the pros and cons of Trulioo?

Pros: Extensive global coverage, user-friendly interface, strong compliance with regulations, and good customer support. Cons: Pricing may vary significantly based on usage and specific requirements, and some users may find the range of features overwhelming initially.

How can I purchase Trulioo’s services?

To purchase Trulioos services, interested parties can visit their website and fill out a contact form to request a consultation. The sales team will then provide further information and assist with the purchasing process.

What is the cancellation or refund policy for Trulioo?

Trulioos cancellation and refund policy may vary based on the services contracted. Customers should review the terms of service or consult with the sales team for detailed information regarding cancellations and potential refunds.

What are the common use cases for Trulioo?

Common use cases for Trulioo include onboarding new customers for financial services, verifying identities for online transactions, and ensuring compliance with KYC and AML regulations in various industries.

Why choose Trulioo over other options?

Choosing Trulioo may be advantageous due to its extensive global coverage, comprehensive verification solutions, and strong track record in compliance. Businesses should assess their specific needs and compare the offerings of different providers to make an informed choice.

How easy is it to set up Trulioo?

Setting up Trulioo is typically a straightforward process, with initial guidance provided by their team. Businesses can expect assistance throughout the integration phase to ensure a smooth transition.

Does Trulioo offer training or tutorials?

Trulioo provides resources such as documentation, FAQs, and customer support to assist users in understanding and utilising their services effectively. Specific training sessions may be available upon request.

What languages does Trulioo support?

Trulioo supports multiple languages to accommodate its global customer base. The specific languages supported may vary, so businesses should confirm with Trulioo directly if they have particular requirements.

What problems does Trulioo solve?

Trulioo addresses issues related to identity verification, compliance with regulatory requirements, and the need for secure customer onboarding processes. Their services help businesses mitigate fraud risks and enhance customer trust.

Is Trulioo worth the investment?

Whether Trulioo is worth the investment depends on a businesss specific needs for identity verification and compliance. Many users find value in the comprehensive services offered, particularly in regulated industries where identity verification is crucial.