Trust DNS

Frequently Asked Questions about Surfshark Trust DNS

Who are Surfshark?

Surfshark is a cybersecurity company that focuses on providing online privacy solutions, including Virtual Private Network (VPN) services, DNS services, and security tools. Established in 2018, Surfshark is known for its commitment to user privacy and data security.

What are Surfsharks products?

Surfshark offers a range of products, including:

• VPN Services
• Surfshark Trust DNS
• Ad and tracker blocking features
• Whitelister (split tunnelling feature)
• CleanWeb (malware protection)

What services do Surfshark offer?

Surfshark provides various services aimed at enhancing online security and privacy, including:

• Secure VPN for anonymous browsing
• Trust DNS for faster and safer internet access
• Dedicated IP addresses
• MultiHop (double VPN connection)
• 24/7 customer support

What type of companies do Surfsharks products suit?

Surfsharks products are suitable for a variety of companies, particularly those prioritising data security and privacy, including:

• Small to medium businesses
• Freelancers and remote workers
• Companies handling sensitive customer data
• Organisations operating in regulated industries

How much does Surfsharks product cost?

Surfshark offers various pricing plans that typically include monthly, yearly, and multi-year subscriptions. The exact pricing may vary, so it is recommended to check the Surfshark website for the latest information.

Does Surfshark offer a free trial?

Surfshark does not offer a free trial; however, it provides a 30-day money-back guarantee, allowing users to try the service risk-free.

What discounts does Surfshark offer on their products?

Surfshark frequently offers discounts on longer-term subscriptions. Users can often find promotional offers on the website that provide significant savings on annual or multi-year plans.

Are there any hidden fees or additional costs with Surfshark?

Surfshark does not have hidden fees. All costs are clearly outlined at the time of purchase, and users can choose their desired subscription plan without unexpected charges.

Who uses Surfsharks products?

Surfsharks products are used by individuals seeking enhanced online privacy, businesses requiring secure internet access, and organisations that need to protect sensitive information from cyber threats.

What are the main features of Surfsharks products/services?

Some main features of Surfsharks products include:

• No-logs policy ensuring user privacy
• Access to global servers for bypassing geo-restrictions
• Multi-device support (including mobile and desktop)
• Secure DNS for faster and safer browsing
• Real-time malware protection with CleanWeb

How does Surfshark compare to its competitors?

Surfshark is often compared to other VPN providers based on its pricing, features, and user experience. It generally offers competitive pricing, a strong no-logs policy, and a wide range of features that appeal to both casual and advanced users.

Is Surfsharks platform easy to use?

Yes, Surfsharks platform is designed with user-friendliness in mind. The interface is intuitive, making it easy for users to navigate and configure settings without extensive technical knowledge.

How easy is it to set up Surfsharks product or service?

Setting up Surfsharks product is straightforward. Users can download the application, install it, and connect to a server within a few minutes, following simple on-screen instructions.

Is Surfshark reliable?

Surfshark is considered reliable, with a reputation for strong performance, consistent uptime, and effective customer support. Users report a positive experience with minimal technical issues.

Does Surfshark offer customer support?

Yes, Surfshark offers 24/7 customer support through live chat, email, and an extensive knowledge base on their website.

How secure is Surfshark’s platform?

Surfshark employs strong encryption protocols, a no-logs policy, and additional security features like a kill switch and DNS leak protection, ensuring a high level of security for its users.

Does Surfshark integrate with other tools or platforms?

Surfshark can integrate seamlessly with various platforms and devices, including Windows, macOS, Linux, Android, and iOS. It also supports browser extensions for Chrome and Firefox.

Can I use Surfshark on mobile devices?

Yes, Surfshark provides applications for both Android and iOS devices, allowing users to access their services on mobile phones and tablets.

What do users say about Surfshark?

User reviews of Surfshark are generally positive, highlighting its ease of use, effective performance, and strong customer support. Some users appreciate the value for money, especially with longer subscription plans.

What are the pros and cons of Surfshark?

Pros:

• Strong privacy policies
• Affordable pricing options
• User-friendly interface
• 24/7 customer support

Cons:

• Occasional connectivity issues reported
• Limited advanced features compared to some competitors

How can I purchase Surfshark’s services?

Users can purchase Surfsharks services directly from their website by selecting a subscription plan and following the checkout process.

What is the cancellation or refund policy for Surfshark?

Surfshark offers a 30-day money-back guarantee. Users can cancel their subscription within this period to receive a full refund.

Who uses Surfshark?

Surfsharks products are utilised by a diverse range of users, including individuals, businesses, and organisations that require secure internet access and privacy protection.

What are the common use cases for Surfshark?

Common use cases for Surfshark include:

• Bypassing geo-restrictions for streaming content
• Protecting personal data on public Wi-Fi networks
• Securing sensitive business communications
• Anonymising online activity to prevent tracking

Why choose Surfshark over other options?

Surfshark is often chosen for its combination of affordability, comprehensive features, and strong commitment to user privacy, making it an appealing choice for both individuals and businesses.

How easy is it to set up Surfshark?

Setting up Surfshark is quick and user-friendly, with clear instructions provided during installation. Most users can complete the setup in a matter of minutes.

Does Surfshark offer training or tutorials?

Yes, Surfshark provides various resources, including tutorials and guides on their website, to help users understand how to make the most of their services.

What languages does Surfshark support?

Surfsharks platform supports multiple languages, catering to a global audience and ensuring accessibility for users from different linguistic backgrounds.

What problems does Surfshark solve?

Surfshark addresses several online security and privacy issues, including data tracking, geo-restrictions, and unsecured public Wi-Fi connections, helping users maintain their online anonymity.

Is Surfshark worth the investment?

Many users find Surfshark to be a worthwhile investment due to its extensive features, strong security measures, and competitive pricing, particularly for those who prioritise online safety and privacy.