UserTesting

Frequently Asked Questions about UserTesting

Who are UserTesting?

UserTesting is a user experience research platform that enables businesses to gather insights about their products, services, and websites by connecting them with real users. Founded in 2007, UserTesting helps organisations understand how their target audience interacts with their offerings through recorded user sessions and feedback.

What are UserTestings products?

UserTesting offers a range of products including UserTesting Live, which provides real-time feedback from users, and the UserTesting Recorder, which allows businesses to capture user interactions on their sites or apps. Additionally, they provide a robust library of user-generated insights and analytics tools to help interpret user behaviour.

What services do UserTesting offer?

UserTesting provides services such as user research, usability testing, and customer feedback analysis. Their platform allows companies to conduct moderated and unmoderated tests, surveys, and interviews, enabling comprehensive user experience research.

What type of companies do UserTestings products suit?

UserTestings products are suitable for a wide range of companies, from small startups to large enterprises, across various industries such as e-commerce, technology, and finance. Any business looking to enhance its user experience can benefit from UserTestingÕs insights.

How much does UserTestings product cost?

UserTesting does not publicly disclose specific pricing on their website, as costs can vary based on the services chosen and the scale of the project. Interested users are encouraged to contact UserTesting directly for a custom quote based on their specific needs.

Does UserTesting offer a free trial?

UserTesting offers a free trial for new users, allowing them to explore the platform and its features. This trial typically includes a limited number of user tests to help potential customers evaluate the service.

What discounts does UserTesting offer on their products?

UserTesting occasionally provides discounts for educational institutions and non-profit organisations. They may also run promotional offers, which can be found on their website or through direct inquiry with their sales team.

Are there any hidden fees or additional costs with UserTesting?

UserTesting is transparent about its pricing; however, additional costs may arise depending on the specific services utilised, such as the number of user tests or additional features. It is advisable to clarify all potential costs when obtaining a quote.

Who uses UserTestings products?

UserTestingÕs products are used by product managers, UX designers, marketers, and researchers in various industries. Companies looking to improve their user experience and gather customer feedback rely on UserTesting for actionable insights.

What are the main features of UserTestings products/services?

Main features of UserTesting include user video recordings, customisable test creation, real-time feedback, a large pool of participants, and analytical tools for interpreting data. These features enable comprehensive insights into user behaviour and preferences.

How does UserTesting compare to its competitors?

UserTesting is often compared to other user research platforms such as Lookback and Validately. While it offers extensive user testing capabilities and a large participant pool, competitors may provide unique features or pricing structures that could appeal to specific user needs.

Is UserTestings platform easy to use?

Yes, UserTestingÕs platform is designed with user-friendliness in mind, featuring an intuitive interface that allows users to quickly set up tests, analyse data, and access insights without extensive training.

How easy is it to set up UserTestings product or service?

Setting up UserTesting is relatively straightforward. Users can create tests within minutes, customise their target audience, and launch tests with minimal effort. The platform provides guides and support to assist users during setup.

Is UserTesting reliable?

Yes, UserTesting is considered reliable by many users due to its established history in the industry and positive user feedback. The platform consistently delivers actionable insights and quality user data.

Does UserTesting offer customer support?

UserTesting provides customer support through various channels, including email and live chat. They also offer a comprehensive help centre with resources and documentation to assist users in navigating the platform.

How secure is UserTestingÕs platform?

UserTesting takes security seriously, employing industry-standard measures to protect user data. This includes encryption protocols and secure data storage practices to ensure confidentiality and integrity.

Does UserTesting integrate with other tools or platforms?

Yes, UserTesting integrates with several other tools and platforms, including analytics and project management software, which allows for seamless workflows and enhanced data analysis capabilities.

Can I use UserTesting on mobile devices?

UserTestings platform is accessible on mobile devices through a web browser, allowing users to conduct tests and access insights from smartphones and tablets.

What do users say about UserTesting?

Users generally appreciate UserTesting for its ease of use, comprehensive insights, and fast turnaround times. However, some have noted pricing concerns and a desire for more robust feature sets in certain areas.

What are the pros and cons of UserTesting?

Pros of UserTesting include its vast participant network, user-friendly interface, and detailed analytics. Cons may include the cost, which can be high for smaller companies, and the need for a learning curve for some advanced features.

How can I purchase UserTestingÕs services?

Users can purchase UserTestings services directly through their website by signing up for an account and selecting the desired package or contacting their sales team for custom solutions.

What is the cancellation or refund policy for UserTesting?

UserTesting typically operates on a subscription model, and cancellation policies may vary based on the specific agreement. Users are advised to review the terms of service or contact support for detailed information regarding refunds and cancellations.

What are the common use cases for UserTesting?

Common use cases for UserTesting include website usability testing, app testing, product feedback sessions, and customer journey mapping. These applications help businesses refine their offerings based on real user feedback.

Why choose UserTesting over other options?

UserTesting is often chosen for its extensive participant pool, robust analytics capabilities, and ease of use. The platformÕs strong reputation in the industry also contributes to its appeal among businesses seeking reliable user insights.

How easy is it to set up UserTesting?

As mentioned earlier, setting up UserTesting is quite simple, with a user-friendly interface that guides users through the process of creating and launching tests quickly.

Does UserTesting offer training or tutorials?

UserTesting provides various resources, including tutorials, webinars, and documentation to help users maximise their understanding and use of the platform.

What languages does UserTesting support?

UserTesting supports multiple languages, making it accessible for international users. Specific language availability may vary based on the participant pool selected for testing.

What problems does UserTesting solve?

UserTesting helps solve issues related to understanding user behaviour, improving product usability, and enhancing customer satisfaction by providing actionable insights based on real user feedback.

Is UserTesting worth the investment?

Many businesses find UserTesting worth the investment due to the quality of insights gained and the ability to make informed decisions that improve user experience and drive growth.