Viber

Frequently Asked Questions about Viber

Who are Viber?

Viber is a communication platform that offers messaging, voice, and video calling services. Established in 2010, it aims to provide users with a seamless communication experience across various devices and platforms.

What are Vibers products?

Vibers main products include its messaging app, which allows users to send text messages, photos, and videos, as well as make voice and video calls. Additionally, Viber offers features such as Viber Out for international calls, Viber Games, and Viber Communities.

What services do Viber offer?

Viber offers a range of services including free messaging and voice calls, video calls, group chats, and multimedia sharing. The platform also provides paid services like Viber Out for calling non-Viber numbers and business communication solutions through Viber for Business.

What type of companies do Vibers products suit?

Vibers products are suitable for individuals, small to medium-sized businesses, and large enterprises that require reliable communication tools for both personal and professional use.

How much does Vibers product cost?

Viber is free to download and use for messaging and calls. However, Viber Out requires payment for calls made to non-Viber numbers, with rates varying by destination.

Does Viber offer a free trial?

Viber does not have a traditional free trial for its products, as the basic messaging and calling services are free to use. Users can explore Viber Out services without a subscription.

What discounts does Viber offer on their products?

Viber sometimes offers promotional rates for Viber Out calls, but specific discounts may vary based on location and service usage. Users should check the app for any ongoing promotions.

Are there any hidden fees or additional costs with Viber?

While Viber itself is free, users may incur costs when using Viber Out to call non-Viber numbers. Additionally, standard data charges may apply if using mobile data instead of Wi-Fi.

Who uses Vibers products?

Vibers products are used by a wide range of individuals, including casual users for personal communication, as well as businesses for customer engagement and team collaboration.

What are the main features of Vibers products/services?

Key features of Viber include free messaging and calls, group chats, video calling, multimedia sharing, Viber Out for international calls, and Viber Communities for larger group interactions.

How does Viber compare to its competitors?

Viber is comparable to other messaging platforms like WhatsApp and Telegram, offering similar functionalities such as messaging and calling, but it distinguishes itself with features like Viber Out and unique stickers.

Is Vibers platform easy to use?

Yes, Vibers platform is designed to be user-friendly, with an intuitive interface that allows users to navigate easily through its features and settings.

How easy is it to set up Vibers product or service?

Setting up Viber is straightforward. Users simply need to download the app, verify their phone number, and they can start using the app immediately.

Is Viber reliable?

Viber is generally considered reliable, with a strong infrastructure that supports stable calls and messaging. However, reliability may depend on the user’s internet connection.

Does Viber offer customer support?

Yes, Viber provides customer support through its help centre, where users can find FAQs, troubleshooting guides, and contact information for further assistance.

How secure is Viber’s platform?

Viber uses end-to-end encryption for messages and calls, ensuring that user data remains private and secure. However, users are encouraged to remain vigilant about their own data security practices.

Does Viber integrate with other tools or platforms?

Viber can integrate with various third-party applications through its API, particularly for business accounts, allowing for enhanced communication solutions and customer engagement tools.

Can I use Viber on mobile devices?

Yes, Viber is available on both iOS and Android devices, offering users the ability to communicate on the go.

What do users say about Viber?

User feedback on Viber is generally positive, particularly regarding its ease of use and quality of calls. However, some users note issues with connectivity and the necessity of a stable internet connection.

What are the pros and cons of Viber?

Pros include free messaging and calls, user-friendly interface, and strong encryption. Cons may include reliance on internet connectivity and potential issues with Viber Out rates for international calls.

How can I purchase Viber’s services?

Viber services can be accessed by downloading the app for free from app stores. Viber Out credits can be purchased directly through the app for making calls to non-Viber numbers.

What is the cancellation or refund policy for Viber?

As Viber offers primarily free services, there is no cancellation policy. For Viber Out purchases, refunds may be subject to the terms specified at the time of purchase, typically governed by the payment provider.

What are the common use cases for Viber?

Common use cases for Viber include personal communication, international calling, group chats for family and friends, and businesses using Viber for customer outreach and support.

Why choose Viber over other options?

Users may choose Viber for its competitive features, such as free messaging and calls, robust privacy measures, and the ability to make cost-effective international calls through Viber Out.

How easy is it to set up Viber?

Setting up Viber is quick and simple, requiring only the download of the app and phone number verification to start using its features.

Does Viber offer training or tutorials?

Viber provides a help centre with articles and guides to assist users in navigating the app and its features, though formal training sessions are not typically offered.

What languages does Viber support?

Viber supports multiple languages, including English, Spanish, French, German, and many others, catering to a global user base.

What problems does Viber solve?

Viber addresses the need for cost-effective communication, particularly for international calls, and provides a platform for users to connect easily with friends, family, and businesses.

Is Viber worth the investment?

For users seeking free communication services with options for international calling, Viber is a valuable platform. Its features and ease of use make it a worthwhile investment for both personal and professional communication needs.