Vidyard

Frequently Asked Questions about Vidyard

Who are Vidyard?

Vidyard is a video hosting and analytics platform designed for businesses to create, share, and analyse video content. Founded in 2010, Vidyard aims to help companies engage their audience through video, enhance communication, and drive conversions.

What are Vidyards products?

Vidyard offers a range of products including:

• Vidyard GoVideo: A free tool for creating and sharing videos directly from the browser.
• Vidyard Platform: A comprehensive solution for hosting, managing, and analysing video content.
• Vidyard for Marketing: Tools tailored for marketers to leverage video for lead generation and engagement.
• Vidyard for Sales: Features that support sales teams in using video to connect with prospects and clients.
• Vidyard for Customer Support: Solutions designed to help support teams use video for improved customer service.

What services do Vidyard offer?

Vidyard provides various services including video hosting, video creation tools, video analytics, integrations with marketing automation platforms, and customer support for video-related inquiries.

What type of companies do Vidyards products suit?

Vidyards products are suitable for businesses of all sizes, from small startups to large enterprises, particularly those in marketing, sales, and customer support sectors looking to enhance communication and engagement through video content.

How much do Vidyards products cost?

Vidyard offers a free tier with limited features, while paid plans start at various price points depending on the specific features and capabilities required. Custom pricing is also available for enterprise solutions.

Does Vidyard offer a free trial?

Yes, Vidyard offers a free trial for its premium features, allowing users to explore the platform before committing to a paid plan.

What discounts does Vidyard offer on their products?

Vidyard occasionally offers discounts for annual subscriptions or promotional offers. It is advisable to check their website or contact their sales team for current promotions.

Are there any hidden fees or additional costs with Vidyard?

Vidyards pricing is transparent, with no hidden fees associated with their plans. However, additional costs may arise depending on specific integrations or features selected.

Who uses Vidyards products?

Vidyards products are used by marketers, sales professionals, customer service teams, and content creators who want to leverage video to improve engagement and communication.

What are the main features of Vidyards products/services?

Main features include:

• Customisable video player
• Video analytics and insights
• Integration with CRM and marketing tools
• Video creation and editing tools
• Embed options for websites and emails

How does Vidyard compare to its competitors?

Vidyard stands out for its strong analytics capabilities and seamless integrations with other marketing tools, offering a robust solution for businesses focused on video marketing. Competitors may provide similar services but may lack the depth of analytics Vidyard offers.

Is Vidyards platform easy to use?

Yes, Vidyards platform is designed with user-friendliness in mind, allowing users to create and manage video content without extensive technical knowledge.

How easy is it to set up Vidyards product or service?

Setting up Vidyards product is straightforward, with guided processes for account creation and video uploading, making it accessible even for beginners.

Is Vidyard reliable?

Vidyard is considered a reliable platform, with robust infrastructure and a good track record of uptime and customer satisfaction.

Does Vidyard offer customer support?

Yes, Vidyard offers customer support through various channels, including email, chat, and a comprehensive knowledge base for self-help.

How secure is Vidyard’s platform?

Vidyard takes security seriously, employing industry-standard measures to protect user data and videos, including encryption and secure access controls.

Does Vidyard integrate with other tools or platforms?

Yes, Vidyard integrates with numerous marketing automation, CRM, and analytics platforms, enhancing its functionality and allowing users to maximise their video efforts within existing workflows.

Can I use Vidyard on mobile devices?

Yes, Vidyards platform is optimised for mobile devices, allowing users to access their videos and analytics on the go.

What do users say about Vidyard?

Users generally appreciate Vidyards ease of use, powerful analytics, and integration capabilities, though some have mentioned the learning curve for advanced features.

What are the pros and cons of Vidyard?

Pros: User-friendly interface, strong analytics, excellent integrations, and versatile video creation tools.
Cons: Limited features in the free version, and some advanced functionalities may require a learning curve.

How can I purchase Vidyard’s services?

Vidyards services can be purchased directly through their website, where users can choose from various plans based on their needs.

What is the cancellation or refund policy for Vidyard?

Vidyards cancellation policy allows users to cancel at any time, and refunds are typically provided based on the terms of the subscription agreement. It is advisable to review the specific terms when subscribing.

What are the common use cases for Vidyard?

Common use cases include video marketing campaigns, personalised sales outreach, customer support videos, and internal communications.

Why choose Vidyard over other options?

Choosing Vidyard offers unique advantages in powerful analytics, seamless integration with other platforms, and a focus on business-specific video solutions, making it a strong choice for companies looking to leverage video effectively.

Does Vidyard offer training or tutorials?

Yes, Vidyard provides various training resources, including tutorials, webinars, and a knowledge base to help users maximise their use of the platform.

What languages does Vidyard support?

Vidyard primarily supports English, but their platform can be used in various languages depending on user need through customisation options.

What problems does Vidyard solve?

Vidyard addresses challenges related to video creation, distribution, and analytics, helping businesses enhance engagement, communication, and conversion through video content.

Is Vidyard worth the investment?

Many users find Vidyard to be a valuable investment, particularly for businesses that rely heavily on video for marketing and communication, given its extensive features and ROI potential.