Voxco Survey Platform

Frequently Asked Questions about Voxco

Who are Voxco?

Voxco is a global provider of survey software and data collection solutions. Founded in 1973, the company primarily focuses on helping organisations gather, analyse, and act on data through various methodologies, including online, telephone, and face-to-face surveys.

What are Voxcos products?

Voxco offers a range of products including Voxco Online, an online survey platform; Voxco CATI, a computer-assisted telephone interviewing system; and Voxco CAPI, a computer-assisted personal interviewing tool. These products are designed to facilitate various data collection methodologies.

What services do Voxco offer?

In addition to its software solutions, Voxco provides consulting services, survey design assistance, and technical support to help clients optimise their data collection processes.

What type of companies do Voxcos products suit?

Voxcos products are suitable for a wide range of organisations, including market research firms, academic institutions, government agencies, and enterprises needing robust data collection solutions.

How much does Voxcos product cost?

The pricing of Voxcos products varies based on factors such as the specific solution chosen, the scale of deployment, and any additional services required. Interested parties are encouraged to contact Voxco for a customised quote.

Does Voxco offer a free trial?

Yes, Voxco typically provides a free trial option for potential customers to evaluate their products before making a purchasing decision. Details can be found on their official website.

What discounts does Voxco offer on their products?

Voxco may offer discounts for long-term contracts or bulk purchases. Specific discount details can be obtained by contacting their sales team directly.

Are there any hidden fees or additional costs with Voxco?

Voxco aims to provide transparent pricing, and any potential additional costs would be clearly outlined during the sales process. It is advisable to inquire about any possible fees upfront.

Who uses Voxcos products?

Voxcos products are used by a diverse range of clients, including researchers, academic institutions, corporations, and non-profit organisations that require sophisticated data collection and analysis tools.

What are the main features of Voxcos products/services?

Main features include multi-method data collection, advanced survey design tools, real-time analytics, and integration capabilities with other data management platforms.

How does Voxco compare to its competitors?

Voxco is known for its versatility and user-friendly interface, offering a comprehensive suite of data collection tools that can be tailored to various research needs, setting it apart from some competitors who may specialise in a single methodology.

Is Voxcos platform easy to use?

Yes, Voxcos platform is designed with user-friendliness in mind, featuring an intuitive interface that allows users to create and manage surveys with minimal training.

How easy is it to set up Voxcos product or service?

Setting up Voxcos products is generally straightforward, with guided setups and support available to assist clients through the initial configuration phase.

Is Voxco reliable?

Voxco has a long-standing reputation in the industry for reliability, with many clients relying on their solutions for critical data collection and analysis tasks.

Does Voxco offer customer support?

Yes, Voxco provides customer support through various channels, including email, phone, and live chat, ensuring that users can receive assistance when needed.

How secure is Voxco’s platform?

Voxco prioritises data security, implementing measures such as encryption, secure servers, and compliance with data protection regulations to safeguard user information.

Does Voxco integrate with other tools or platforms?

Yes, Voxco supports integration with various third-party applications and platforms, allowing users to streamline their data collection and analysis processes.

Can I use Voxco on mobile devices?

Yes, Voxcos solutions are mobile-friendly, enabling users to conduct surveys via smartphones and tablets, which enhances data collection flexibility.

What do users say about Voxco?

User feedback generally highlights Voxco’s intuitive design, robust feature set, and responsive customer support, contributing to a positive overall experience.

What are the pros and cons of Voxco?

Pros include a versatile range of data collection methods, ease of use, and strong customer support. Cons may include the need for some users to undergo training to use advanced features effectively.

How can I purchase Voxco’s services?

Interested customers can purchase Voxcos services by reaching out to the sales team via their website, where they can receive tailored pricing and product information.

What is the cancellation or refund policy for Voxco?

Voxcos cancellation and refund policy can vary based on the specific terms of service agreed upon at the time of purchase. It is best to review these details directly with the sales team or in the terms of service.

Who uses Voxco?

A diverse range of users, including market researchers, academic institutions, government bodies, and corporations, utilise Voxco for their data collection needs.

What are the common use cases for Voxco?

Common use cases include market research, academic studies, public opinion polling, and customer satisfaction surveys, among others.

Why choose Voxco over other options?

Voxco offers a comprehensive suite of data collection tools, flexibility in methodologies, and strong customer support, making it a preferred choice for many organisations.

How easy is it to set up Voxco?

Voxcos setup process is designed to be user-friendly, with resources and support available to ensure a smooth implementation.

Does Voxco offer training or tutorials?

Yes, Voxco provides training resources and tutorials to assist users in making the most of their products and services.

What languages does Voxco support?

Voxco supports multiple languages, allowing users to create surveys in various languages to cater to diverse respondent populations.

What problems does Voxco solve?

Voxco addresses challenges in data collection by providing flexible, multi-method solutions that streamline the survey process and improve data quality.

Is Voxco worth the investment?

Many organisations find Voxcos comprehensive features and reliable performance justifies the investment, especially for those requiring robust data collection capabilities.