Webgility

Frequently Asked Questions about Webgility

Who are Webgility?

Webgility is a software company that provides eCommerce automation solutions designed to simplify online business management. Founded in 2007, Webgility focuses on helping small to medium-sized businesses streamline their operations, including accounting, inventory management, and order processing.

What are Webgilitys products?

Webgility offers several products, including Unify, which integrates eCommerce platforms with accounting software like QuickBooks and Xero, and eCommerce analytics tools. These products are designed to automate and manage various aspects of online retail operations.

What services do Webgility offer?

Webgility provides various services including eCommerce integration, automated bookkeeping, analytics and reporting, inventory management, and customer support to assist users in optimising their online businesses.

What type of companies do Webgilitys products suit?

Webgilitys products are particularly suited for small to medium-sized eCommerce businesses that require streamlined operations and integration between their online stores and accounting systems.

How much do Webgilitys products cost?

The pricing for Webgilitys products varies based on the specific plan and features chosen. Typically, they offer subscription-based pricing which can be found on their website. It is advisable to check their pricing page for the most current information.

Does Webgility offer a free trial?

Yes, Webgility offers a free trial for their products, allowing potential users to explore the features and functionalities before committing to a subscription.

What discounts does Webgility offer on their products?

Webgility occasionally provides discounts, particularly for annual subscriptions or during promotional periods. Users can check the website or subscribe to the newsletter for updates on any current offers.

Are there any hidden fees or additional costs with Webgility?

Webgility is transparent about its pricing structure, and there are typically no hidden fees. However, users should review the terms and conditions for any potential additional costs associated with certain features or integrations.

Who uses Webgilitys products?

Webgilitys products are used by eCommerce retailers, online businesses, and entrepreneurs who need efficient tools for managing their operations and finances.

What are the main features of Webgilitys products/services?

Main features include eCommerce platform integration, automated bookkeeping, real-time inventory management, multi-channel sales tracking, and comprehensive analytics and reporting tools.

How does Webgility compare to its competitors?

Webgility is known for its ease of use and robust integration capabilities compared to competitors. It focuses on eCommerce and accounting integration, making it a preferred choice for businesses needing seamless financial management.

Is Webgilitys platform easy to use?

Yes, Webgility has been designed with user-friendliness in mind, offering a straightforward interface that simplifies the management of eCommerce operations.

How easy is it to set up Webgilitys product or service?

Setting up Webgility is generally straightforward, with guided steps to assist users in connecting their eCommerce platforms and accounting software. Most users can complete the setup within a short period.

Is Webgility reliable?

Webgility has established a reputation for reliability, with a strong track record of uptime and performance, making it a trusted choice for eCommerce businesses.

Does Webgility offer customer support?

Yes, Webgility provides customer support through various channels, including email, chat, and phone support, to assist users with any issues or inquiries.

How secure is Webgility’s platform?

Webgility takes security seriously, employing industry-standard encryption and security measures to protect user data and transactions, ensuring a secure environment for online business operations.

Does Webgility integrate with other tools or platforms?

Yes, Webgility integrates with several popular eCommerce platforms, accounting software, and payment gateways, making it versatile for various business needs.

Can I use Webgility on mobile devices?

Webgilitys primary platform is web-based, and while it is optimised for desktop use, users can access it via mobile devices through a web browser, though the experience may not be fully optimised for mobile.

What do users say about Webgility?

Users generally appreciate Webgility for its automation capabilities and ease of use. Positive feedback often highlights its time-saving features, while some users desire further enhancements in customer support response times.

What are the pros and cons of Webgility?

Pros: Seamless integration, time-saving automation, user-friendly interface, and strong eCommerce focus. Cons: Some users report a learning curve and wish for improved customer service response times.

How can I purchase Webgility’s services?

Users can purchase Webgility’s services directly from their website by selecting a subscription plan that best fits their needs and following the online registration process.

What is the cancellation or refund policy for Webgility?

Webgility typically offers a cancellation policy as part of their subscription agreement. Users should review the specific terms for refunds or cancellation options on their website.

What are the common use cases for Webgility?

Common use cases include automating order processing, synchronising inventory across multiple sales channels, simplifying accounting tasks, and generating sales reports for informed decision-making.

Why choose Webgility over other options?

Webgility is particularly beneficial for eCommerce businesses looking for robust integration between online sales and accounting systems, alongside its user-friendly automation features that save time and reduce manual errors.

How easy is it to set up Webgility?

As mentioned earlier, Webgility is designed for ease of setup, with guided instructions to facilitate the connection of different platforms within a short time frame.

Does Webgility offer training or tutorials?

Yes, Webgility provides various training resources and tutorials, including documentation and video guides, to help users maximise the benefits of their products.

What languages does Webgility support?

Webgility primarily supports English, but users should check their website for updates on additional language support as the platform evolves.

What problems does Webgility solve?

Webgility helps solve common eCommerce challenges such as manual data entry, inventory discrepancies, and inefficient bookkeeping, enabling businesses to focus on growth and customer satisfaction.

Is Webgility worth the investment?

Many users find Webgility worth the investment due to the time saved through automation and the accuracy of financial reporting it provides, making it a valuable tool for managing an eCommerce business effectively.