WhenToWork

Frequently Asked Questions about WhenToWork

Who are WhenToWork?

WhenToWork is a web-based scheduling application designed to help businesses manage employee work schedules effectively. Founded in 2007, the platform aims to simplify the process of creating, managing, and communicating work schedules for both employers and employees.

What are WhenToWorks products?

WhenToWork offers a comprehensive scheduling software solution that includes features such as shift scheduling, time-off requests, availability tracking, and communication tools for teams. The platform is tailored for various industries, including retail, hospitality, and healthcare.

What services do WhenToWork offer?

WhenToWork primarily provides online employee scheduling services, including features for shift management, employee availability, time-off tracking, and messaging. Additionally, they offer tools for reporting and analytics to help businesses optimise their workforce management.

What type of companies do WhenToWorks products suit?

WhenToWorks products are suitable for small to medium-sized businesses across various sectors, including retail, restaurants, healthcare, and any organisation that requires efficient employee scheduling and communication tools.

How much does WhenToWorks product cost?

WhenToWork offers a tiered pricing structure based on the number of employees and features required. There is a basic free plan, and premium plans start at a monthly fee per employee, with discounts available for larger teams.

Does WhenToWork offer a free trial?

Yes, WhenToWork provides a free basic version of its scheduling software, which allows users to access essential features without any cost. Additionally, they may offer a free trial of premium features for a limited time.

What discounts does WhenToWork offer on their products?

WhenToWork offers discounts for bulk purchases and for businesses that subscribe to annual plans instead of monthly plans. Specific discount details can be found on their pricing page.

Are there any hidden fees or additional costs with WhenToWork?

WhenToWork is transparent about its pricing. However, users should be aware that additional costs may be incurred if they opt for add-on features or if they exceed the limits of their chosen plan.

Who uses WhenToWorks products?

WhenToWorks products are used by managers and staff in various industries, including retail, restaurants, healthcare, and other sectors that require efficient employee scheduling and communication.

What are the main features of WhenToWorks products/services?

Main features include shift scheduling, employee availability tracking, time-off requests, team messaging, and reporting tools. These features are designed to streamline the scheduling process and enhance communication among team members.

How does WhenToWork compare to its competitors?

WhenToWork is often noted for its user-friendly interface and specific focus on scheduling, making it a competitive choice for small to medium-sized businesses. It may lack some advanced HR features that larger competitors offer but excels in scheduling simplicity and ease of use.

Is WhenToWorks platform easy to use?

Yes, WhenToWork is designed to be intuitive and user-friendly, allowing users to create and manage schedules with minimal training or experience.

How easy is it to set up WhenToWorks product or service?

Setting up WhenToWork is generally straightforward, with a guided onboarding process that helps users create their first schedule and input employee information quickly.

Is WhenToWork reliable?

WhenToWork is considered a reliable platform with a strong uptime record, allowing users to access their schedules and tools consistently without significant disruptions.

Does WhenToWork offer customer support?

Yes, WhenToWork provides customer support through various channels, including email and online resources such as tutorials and FAQs to assist users in resolving issues.

How secure is WhenToWork’s platform?

WhenToWork employs industry-standard security measures to protect user data, including data encryption and secure access protocols, safeguarding sensitive scheduling information.

Does WhenToWork integrate with other tools or platforms?

WhenToWork offers integration capabilities with various tools and platforms, such as payroll systems and other HR software, allowing for seamless data transfer and workflow efficiency.

Can I use WhenToWork on mobile devices?

Yes, WhenToWork is accessible on mobile devices through its mobile-friendly website, allowing users to manage schedules and communicate with teams on the go.

What do users say about WhenToWork?

Users generally appreciate WhenToWork for its ease of use and effectiveness in managing schedules. Feedback often highlights the platforms functionality and customer support, although some users wish for additional advanced features.

What are the pros and cons of WhenToWork?

Pros include a user-friendly interface, effective scheduling features, and reliable customer support. Cons may include limitations in advanced HR functionalities and potential costs for larger teams.

How can I purchase WhenToWork’s services?

Users can purchase WhenToWorks services directly from their website by selecting a plan that suits their needs and following the registration and payment process.

What is the cancellation or refund policy for WhenToWork?

WhenToWork allows users to cancel their subscriptions at any time. Refund policies may vary based on the plan selected, and users are advised to review the terms on their website for specific details.

What are the common use cases for WhenToWork?

Common use cases include scheduling shifts for retail staff, managing employee availability in restaurants, and coordinating healthcare worker schedules, all of which require clear communication and efficient scheduling tools.

Why choose WhenToWork over other options?

WhenToWork is often chosen for its simplicity, affordability, and specific focus on scheduling without overwhelming users with unnecessary features, making it an ideal choice for small to medium-sized businesses.

Does WhenToWork offer training or tutorials?

Yes, WhenToWork provides various training resources, including tutorials, user guides, and an online help centre to assist users in navigating the platform effectively.

What languages does WhenToWork support?

WhenToWork primarily supports English, but users can access the platform in other languages depending on the settings and user preferences, as well as through third-party translation tools.

What problems does WhenToWork solve?

WhenToWork helps businesses solve scheduling inefficiencies, reduce communication errors, and improve employee satisfaction by providing a streamlined platform for managing shifts and availability.

Is WhenToWork worth the investment?

For small to medium-sized businesses seeking a reliable and user-friendly scheduling solution, WhenToWork is often considered a worthwhile investment, providing essential features at a competitive price point.