WhosOn

Frequently Asked Questions about WhosOn

Who are WhosOn?

WhosOn is a UK-based software company that specialises in providing live chat solutions and customer engagement tools for businesses. Established to enhance online communication, WhosOn aims to facilitate real-time interactions between businesses and their customers.

What are WhosOns products?

WhosOn offers a range of products including live chat software, chatbot solutions, and customer engagement tools. These products are designed to improve customer service, capture leads, and enhance user experiences on websites.

What services do WhosOn offer?

WhosOn provides services such as live chat support, chatbot deployment, analytics and reporting, and integration with various customer relationship management (CRM) systems. They also offer customisation options to tailor the platform to specific business needs.

What type of companies do WhosOns products suit?

WhosOn’s products are suitable for a wide range of companies, from small businesses to large enterprises, across various industries including retail, finance, healthcare, and e-commerce. Any organisation looking to enhance customer interaction can benefit from their solutions.

How much does WhosOns product cost?

The pricing for WhosOns products varies based on the specific services and features chosen. They typically offer different pricing tiers to accommodate businesses of all sizes. For detailed pricing information, it is recommended to visit their website or contact their sales team directly.

Does WhosOn offer a free trial?

Yes, WhosOn offers a free trial for potential users to experience their services before committing to a subscription. This allows businesses to evaluate the platforms features and suitability for their needs.

What discounts does WhosOn offer on their products?

WhosOn occasionally offers discounts or promotions, particularly for annual subscriptions. Its advisable to check their website or subscribe to their newsletter for the latest offers and discount information.

Are there any hidden fees or additional costs with WhosOn?

WhosOn is transparent about its pricing structure, and there are generally no hidden fees. However, additional costs may arise from optional add-ons or advanced features. It is recommended to review the pricing details carefully when selecting a plan.

Who uses WhosOns products?

WhosOns products are used by a diverse range of businesses, including those in customer service, sales, and marketing. Users typically include customer service representatives, sales teams, and marketing professionals looking to engage with customers effectively.

What are the main features of WhosOns products/services?

Key features of WhosOns products include real-time chat functionality, chatbot automation, visitor tracking, detailed analytics and reporting, integration capabilities with CRM and other platforms, and customisable chat interfaces.

How does WhosOn compare to its competitors?

WhosOn stands out in the live chat market due to its user-friendly interface, comprehensive analytics, and strong customer support. While there are several competitors, WhosOn’s customisation options and integration capabilities are often highlighted as advantages.

Is WhosOns platform easy to use?

Yes, WhosOns platform is designed to be user-friendly, allowing users to navigate easily through its features. The intuitive interface simplifies the process of managing customer interactions.

How easy is it to set up WhosOns product or service?

Setting up WhosOns services is generally straightforward, with a guided installation process. Users can quickly implement the live chat feature on their website with minimal technical expertise required.

Is WhosOn reliable?

WhosOn is considered a reliable platform, with a strong track record of uptime and performance. Many users report positive experiences regarding the stability of the service.

Does WhosOn offer customer support?

Yes, WhosOn provides customer support through various channels including email, live chat, and phone support. They also offer a comprehensive knowledge base for self-service assistance.

How secure is WhosOn’s platform?

WhosOn prioritises security and implements various measures to protect user data, including encryption and compliance with data protection regulations. Specific security features can be found on their website.

Does WhosOn integrate with other tools or platforms?

Yes, WhosOn integrates with multiple third-party platforms, including popular CRM systems and marketing tools. This capability allows for seamless workflows and enhanced functionality for users.

Can I use WhosOn on mobile devices?

WhosOns platform is optimised for mobile use, allowing users to manage interactions and access features from mobile devices. This flexibility is beneficial for teams that require mobility in their customer service operations.

What do users say about WhosOn?

User feedback on WhosOn is generally positive, with many highlighting its ease of use, effective customer support, and improved customer engagement. However, some users may note areas for improvement, particularly in advanced customisation.

What are the pros and cons of WhosOn?

Pros include its user-friendly interface, strong customer support, and robust feature set. Cons may involve limitations in advanced customisation for certain users, depending on their specific needs.

How can I purchase WhosOn’s services?

WhosOns services can be purchased directly through their website. Interested users can select a plan that meets their requirements and complete the registration process online.

What is the cancellation or refund policy for WhosOn?

WhosOn typically offers a cancellation policy that allows users to terminate their subscription without penalty during the trial period. For detailed terms regarding refunds and cancellations, users should refer to their website or contact customer support.

What are the common use cases for WhosOn?

Common use cases for WhosOn include providing real-time customer support, generating leads through live chat, and enhancing user engagement on e-commerce sites. Businesses often use it to improve response times and customer satisfaction.

Why choose WhosOn over other options?

Choosing WhosOn may be advantageous due to its comprehensive feature set, user-friendly design, and strong customer support. It is particularly suitable for businesses seeking an effective live chat solution without extensive technical requirements.

Does WhosOn offer training or tutorials?

Yes, WhosOn provides training resources and tutorials to help users maximise the effectiveness of the platform. These resources are available on their website and include guides and video tutorials.

What languages does WhosOn support?

WhosOn supports multiple languages, making it accessible for businesses operating in various regions. Specific language support can be confirmed with their customer service team.

What problems does WhosOn solve?

WhosOn addresses common challenges in customer communication by providing tools for real-time interaction, lead generation, and enhanced customer engagement. It helps businesses improve response times and customer satisfaction.

Is WhosOn worth the investment?

Many businesses find WhosOn to be a worthwhile investment due to the potential improvements in customer engagement and satisfaction. However, the value will depend on individual business needs and goals.