XCALLY

Frequently Asked Questions about XCALLY

Who are XCALLY?

XCALLY is a global provider of customer engagement solutions, specialising in omnichannel contact centre software. With a focus on enhancing customer experience, they offer tools that streamline communication across various channels, including voice, email, chat, and social media.

What are XCALLYs products?

XCALLYs main products include XCALLY Stage, a comprehensive contact centre solution, and XCALLY Hub, which provides integration capabilities with other software. Their products are designed to facilitate seamless communication and improve customer interaction management.

What services do XCALLY offer?

XCALLY offers a range of services including software installation, technical support, training, and customisation of their solutions to meet specific business needs. They also provide consulting services to help organisations optimise their customer engagement strategies.

What type of companies do XCALLYs products suit?

XCALLYs products are suitable for a variety of companies, particularly those in sectors such as telecommunications, finance, e-commerce, and customer service. Their solutions cater to businesses of all sizes, from small enterprises to large corporations.

How much do XCALLYs products cost?

The pricing for XCALLYs products varies based on the specific solutions and customisations required by the client. Generally, potential customers should contact XCALLY directly for a tailored quote that meets their needs.

Does XCALLY offer a free trial?

Yes, XCALLY offers a free trial for potential customers to evaluate their products before making a purchase. Interested parties can sign up on the XCALLY website to access the trial version of their software.

What discounts does XCALLY offer on their products?

XCALLY occasionally provides promotional discounts, particularly for long-term contracts or specific business partnerships. It is advisable to check their website or contact their sales team for the latest offers.

Are there any hidden fees or additional costs with XCALLY?

XCALLY is transparent about its pricing structure. However, additional costs may arise from customisation, additional features, or third-party integrations. It is recommended to discuss these aspects during the initial consultation.

Who uses XCALLYs products?

XCALLYs products are used by customer service teams, sales departments, and support centres across various industries. They are particularly favoured by organisations looking to enhance their customer engagement through innovative communication technologies.

What are the main features of XCALLYs products/services?

Main features of XCALLYs solutions include omnichannel communication, real-time analytics, call routing, workforce management, and integration capabilities with various third-party tools. These features aim to improve operational efficiency and customer satisfaction.

How does XCALLY compare to its competitors?

XCALLY differentiates itself from competitors through its focus on customisation and flexibility, allowing businesses to tailor their solutions according to specific needs. Additionally, their omnichannel approach supports seamless communication across various platforms.

Is XCALLYs platform easy to use?

Yes, XCALLYs platform is designed with user-friendliness in mind. The interface is intuitive, and users typically find it straightforward to navigate and utilise the various features offered by the software.

How easy is it to set up XCALLYs product or service?

The setup process for XCALLYs products is generally efficient, with clear guidelines and support provided. Depending on the complexity of the installation, users may require assistance from XCALLYs technical team.

Is XCALLY reliable?

XCALLY is known for its reliability, providing consistent performance and uptime for its users. The company also offers support services to address any issues that may arise.

Does XCALLY offer customer support?

Yes, XCALLY provides comprehensive customer support through various channels, including phone, email, and live chat. They also offer a knowledge base for self-service assistance.

How secure is XCALLY’s platform?

XCALLY prioritises security and employs multiple measures to protect user data, including encryption, regular updates, and compliance with industry standards. They are committed to maintaining a secure environment for their clients.

Does XCALLY integrate with other tools or platforms?

Yes, XCALLY offers integration capabilities with a variety of third-party tools and platforms, enabling businesses to enhance their customer engagement efforts and streamline workflows.

Can I use XCALLY on mobile devices?

Yes, XCALLYs platform is accessible on mobile devices, allowing users to manage communications and engage with customers while on the go. Mobile compatibility enhances flexibility and responsiveness.

What do users say about XCALLY?

Users often praise XCALLY for its powerful features and customisation options. Feedback commonly highlights the effectiveness of their customer support and the overall improvements in customer engagement achieved through their solutions.

What are the pros and cons of XCALLY?

Pros of XCALLY include its extensive features, customisation capabilities, and strong customer support. Cons may involve the initial setup complexity for some users and potential additional costs for advanced features.

How can I purchase XCALLY’s services?

To purchase XCALLYs services, interested customers can visit their website and contact their sales team for a consultation. They will guide you through the purchasing process based on your specific requirements.

What is the cancellation or refund policy for XCALLY?

XCALLYs cancellation and refund policy can vary based on the specific agreement made with the customer. It is advisable to review the terms during the purchasing process or consult with their sales team for clarification.

Who uses XCALLY?

XCALLY is utilised by organisations in various sectors that require robust customer engagement solutions, including customer service centres, sales teams, and support departments across multiple industries.

What are the common use cases for XCALLY?

Common use cases for XCALLY include managing customer support queries, conducting sales outreach, and handling multi-channel communications to enhance customer experience and increase operational efficiency.

Why choose XCALLY over other options?

Choosing XCALLY may be beneficial for organisations seeking a highly customisable and scalable contact centre solution that effectively integrates with existing systems while providing strong support and security features.

How easy is it to set up XCALLY?

Setting up XCALLY is generally considered straightforward, particularly with support from their technical team. Detailed documentation and guidance are provided to assist users during the installation process.

Does XCALLY offer training or tutorials?

Yes, XCALLY offers training and tutorials to help users become familiar with their platform and maximise its capabilities. These resources are designed to ensure a smooth onboarding experience.

What languages does XCALLY support?

XCALLY supports multiple languages, allowing businesses to cater to a diverse customer base. This multilingual support enhances communication across different regions and demographics.

What problems does XCALLY solve?

XCALLY addresses various challenges related to customer engagement, including fragmented communication channels, inefficient customer support processes, and the need for real-time analytics to improve decision-making.

Is XCALLY worth the investment?

Many businesses find XCALLY to be a worthwhile investment due to its comprehensive features, ability to improve customer interactions, and the potential return on investment through enhanced operational efficiency and customer satisfaction.