Xsolla

Frequently Asked Questions about Xsolla

Who are Xsolla?

Xsolla is a global video game commerce company that provides a range of services designed to help game developers and publishers manage their sales, distribution, and monetisation efforts. With a focus on the gaming industry, Xsolla aims to streamline the process of launching and operating games across different platforms.

What are Xsollas products?

Xsolla offers a variety of products including payment processing solutions, game distribution platforms, and marketing tools. Their services include Xsolla Pay Station, Xsolla Launcher, and various SDKs that facilitate in-game purchases, subscriptions, and virtual goods sales.

What services do Xsolla offer?

Xsolla provides several key services such as payment processing, fraud prevention, player account management, and marketing solutions. They also offer tools for monetisation strategies, analytics, and user acquisition to optimise game performance.

What type of companies do Xsollas products suit?

Xsollas products are primarily suited for game developers and publishers, ranging from independent developers to large studios. Their services cater to businesses of all sizes looking to enhance their game monetisation and distribution strategies.

How much do Xsollas products cost?

Pricing for Xsollas products varies depending on the specific services and solutions chosen. Generally, they operate on a commission-based model where fees are based on transactions processed through their platform. It is advisable to contact Xsolla directly for a customised quote based on specific needs.

Does Xsolla offer a free trial?

Xsolla does not typically offer a free trial of their services. However, they may provide consultations or demos to showcase how their solutions work and how they can benefit potential clients.

What discounts does Xsolla offer on their products?

Xsolla may offer discounts or promotional pricing based on the volume of transactions or specific partnerships. It is best to inquire directly with their sales team for any current promotions or potential discounts available.

Are there any hidden fees or additional costs with Xsolla?

While Xsolla strives for transparency, there may be additional fees associated with specific services, such as transaction fees or currency conversion fees. It is recommended to review the terms and conditions or consult with Xsolla for detailed pricing information.

Who uses Xsollas products?

Xollas products are used by a diverse range of clients including indie developers, large gaming studios, and publishers in the gaming industry. Their solutions are designed to meet the needs of any organisation looking to enhance their game sales and monetisation efforts.

What are the main features of Xsollas products/services?

Main features of Xsollas services include comprehensive payment processing, advanced fraud prevention measures, customisable store fronts, analytics tools, and integration capabilities with various gaming platforms and engines.

How does Xsolla compare to its competitors?

Xsolla differentiates itself from competitors through its specific focus on the gaming industry, offering tailored solutions that address the unique challenges faced by game developers and publishers. This industry-specific approach can provide a competitive advantage for those in the gaming market.

Is Xsollas platform easy to use?

Generally, Xsolla’s platform is designed to be user-friendly, with intuitive interfaces and comprehensive documentation to assist users in navigating its features. However, the ease of use may vary depending on the specific services being utilised.

How easy is it to set up Xsollas product or service?

Setting up Xsollas products can vary in complexity depending on the service chosen. Most services come with detailed guides and support to facilitate the setup process, making it accessible for most users.

Is Xsolla reliable?

Xsolla has established a reputation for reliability within the gaming industry, providing robust solutions that are used by many well-known gaming companies. Their commitment to security and uptime further supports their reliability as a service provider.

Does Xsolla offer customer support?

Yes, Xsolla offers customer support through various channels including email, live chat, and a dedicated support portal. They provide assistance to clients with questions or issues related to their services.

How secure is Xsolla’s platform?

Xsolla employs industry-standard security measures including encryption and compliance with payment security regulations to ensure the safety of transactions and user data. Their focus on security is a key aspect of their service offering.

Does Xsolla integrate with other tools or platforms?

Yes, Xsolla provides integration capabilities with various third-party tools and platforms, allowing developers to connect their games with popular game engines, analytics services, and more to enhance functionality and user experience.

Can I use Xsolla on mobile devices?

Yes, Xsollas services are designed to be compatible with mobile devices, enabling game developers to implement their solutions for mobile gaming applications effectively.

What do users say about Xsolla?

User reviews of Xsolla generally highlight the ease of integration and the comprehensive nature of their services. However, feedback can vary, with some users noting challenges in customer support response times.

What are the pros and cons of Xsolla?

Pros of Xsolla include tailored solutions for the gaming industry, reliable payment processing, and strong security measures. Cons may include variable customer support experiences and potential complexity during the setup phase for some users.

How can I purchase Xsolla’s services?

To purchase Xsollas services, clients can visit their website and contact the sales team for a consultation. They will guide potential clients through the selection of services that best fit their needs.

What is the cancellation or refund policy for Xsolla?

Xsollas cancellation and refund policies may vary based on the specific service agreement. It is recommended to review the terms and conditions or to directly consult with their support team for detailed information regarding cancellations and refunds.

What are the common use cases for Xsolla?

Common use cases for Xsolla include facilitating in-game purchases, managing subscriptions, handling payment processing for game sales, and providing monetisation strategies for both mobile and PC games.

Why choose Xsolla over other options?

Choosing Xsolla may be advantageous for those specifically in the gaming industry, as they offer tailored solutions and a deep understanding of the market. Their focus on security and comprehensive services also adds value to their offerings.

How easy is it to set up Xsolla?

Setting up Xsolla is designed to be straightforward, with numerous resources available to assist during the onboarding process. Users may find the setup process manageable, particularly with the support provided by Xsolla.

Does Xsolla offer training or tutorials?

Yes, Xsolla provides various training resources and tutorials to help users understand how to effectively utilise their platform and services, including documentation, webinars, and support articles.

What languages does Xsolla support?

Xsolla supports multiple languages to accommodate their global user base. Specific language support can vary by service, and users can check the website for detailed information on available languages.

What problems does Xsolla solve?

Xsolla addresses several challenges faced by game developers, including payment processing complexities, fraud prevention, user account management, and effective monetisation strategies, helping developers focus on creating great games.

Is Xsolla worth the investment?

Whether Xsolla is worth the investment depends on the specific needs of the game developer or publisher. Their services can provide significant value in streamlining operations and enhancing monetisation, making it a worthwhile consideration for those in the gaming sector.