Zoho Assist

Frequently Asked Questions about Zoho Assist

Who are Zoho Assist?

Zoho Assist is a remote support and remote access solution offered by Zoho Corporation, a global technology company that provides a suite of online productivity tools and SaaS applications. Founded in 1996, Zoho aims to empower businesses with innovative software solutions.

What are Zoho Assists products?

Zoho Assist offers two main products: Remote Support, which allows technicians to troubleshoot and resolve issues on a customers device remotely, and Remote Access, which enables users to access their devices from anywhere at any time.

What services do Zoho Assist offer?

Zoho Assist provides services such as remote desktop support, unattended access for remote devices, file transfer capabilities, session recording, and multi-platform support, which includes access from Windows, macOS, Linux, iOS, and Android devices.

What type of companies do Zoho Assists products suit?

Zoho Assists products are suitable for IT support teams, managed service providers (MSPs), small to medium-sized enterprises (SMEs), and any organisations that require remote support and access solutions to streamline their operations.

How much does Zoho Assists product cost?

Zoho Assist offers several pricing plans, including a free tier with limited features. Paid plans start at competitive rates per technician per month, varying based on the level of features and services required. For exact pricing, refer to the official website.

Does Zoho Assist offer a free trial?

Yes, Zoho Assist offers a free trial period that allows users to explore the full set of features before committing to a paid plan.

What discounts does Zoho Assist offer on their products?

Zoho Assist occasionally provides discounts for annual subscriptions and special promotional offers. Users should check the website for current promotions and discount codes.

Are there any hidden fees or additional costs with Zoho Assist?

Zoho Assist does not have hidden fees; however, users should review the pricing plans to understand any additional costs associated with premium features or services beyond the basic offerings.

Who uses Zoho Assists products?

Users of Zoho Assist include IT professionals, customer support teams, remote workers, and organisations needing to provide remote assistance to clients or employees.

What are the main features of Zoho Assists products/services?

Main features include remote desktop control, unattended access, file transfer, session recording, multi-platform support, and integration with other Zoho applications and third-party tools.

How does Zoho Assist compare to its competitors?

Zoho Assist is often compared to other remote support tools like TeamViewer and AnyDesk. It provides a competitive pricing model with a comprehensive feature set, making it suitable for various users, from freelancers to large enterprises.

Is Zoho Assists platform easy to use?

Yes, Zoho Assist is designed with a user-friendly interface that facilitates easy navigation and quick access to tools, making it accessible for both technical and non-technical users.

How easy is it to set up Zoho Assists product or service?

Setting up Zoho Assist is straightforward. Users can create an account, download the necessary software, and follow the guided setup process to start providing remote support or accessing devices.

Is Zoho Assist reliable?

Zoho Assist is considered reliable, with a robust infrastructure and a strong focus on uptime and service availability, ensuring that users can access the platform when needed.

Does Zoho Assist offer customer support?

Yes, Zoho Assist provides customer support through various channels, including email, chat, and a comprehensive knowledge base to assist users with their queries.

How secure is Zoho Assists platform?

Zoho Assist employs industry-standard security measures, including end-to-end encryption, two-factor authentication, and regular security audits to protect user data and ensure a secure remote support environment.

Does Zoho Assist integrate with other tools or platforms?

Yes, Zoho Assist offers integrations with other Zoho applications, as well as popular third-party tools such as Slack, Jira, and Zendesk, enhancing its functionality and streamlining workflows.

Can I use Zoho Assist on mobile devices?

Yes, Zoho Assist is accessible on mobile devices through its dedicated mobile apps for both iOS and Android, allowing users to provide support or access devices on the go.

What do users say about Zoho Assist?

Users appreciate Zoho Assist for its ease of use, comprehensive functionality, and value for money. Feedback often highlights the effective customer support and reliability of the service.

What are the pros and cons of Zoho Assist?

Pros include affordability, a user-friendly interface, and extensive features. Cons may include limitations in the free version and potential performance issues depending on internet connectivity.

How can I purchase Zoho Assists services?

Users can purchase Zoho Assist services directly from the official website by selecting a suitable plan and completing the online registration process.

What is the cancellation or refund policy for Zoho Assist?

Zoho Assist offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may be available depending on the circumstances, and users are encouraged to review the terms on the website.

What are the common use cases for Zoho Assist?

Common use cases include IT support for remote troubleshooting, providing assistance to customers, accessing devices for maintenance, and facilitating remote training sessions.

Why choose Zoho Assist over other options?

Choosing Zoho Assist may be advantageous due to its comprehensive feature set, competitive pricing, ease of use, and strong integration capabilities with other software solutions.

Does Zoho Assist offer training or tutorials?

Yes, Zoho Assist provides various training resources, including video tutorials, webinars, and a detailed knowledge base to help users get the most out of the platform.

What languages does Zoho Assist support?

Zoho Assist supports multiple languages, catering to a global user base and ensuring accessibility for non-English speaking users.

What problems does Zoho Assist solve?

Zoho Assist addresses challenges related to remote troubleshooting, device access for IT support, and the need for efficient communication between technicians and clients in different locations.

Is Zoho Assist worth the investment?

Many users find Zoho Assist worth the investment due to its robust features, cost-effectiveness, and the ability to enhance productivity and customer satisfaction through effective remote support solutions.