Zowie

Zowie is an AI-powered customer service platform designed specifically for ecommerce businesses. The platform aims to transform customer experiences by leveraging artificial intelligence to automate responses, increase productivity, and generate revenue through improved customer interactions.

Key benefits of Zowie include:

Cost reduction:

–  Achieves a 70%+ automation rate for customer inquiries

– Increases agent productivity by 1.5x

– Ensures 100% of customers meet their response time goals

Revenue generation:

– Increases average order value by 22%

– Boosts conversion rates by 18%

– Reduces cart abandonment by 13%

Customer satisfaction:

– Maintains an average agent CSAT score of 4.7/5

– Decreases resolution times by 13%

– Improves overall customer satisfaction by 9%

Notable features of the Zowie platform include:

AI Agent:

– Automates responses across multiple channels (chat, email, text, social media)

– Supports 175 languages

– Offers product advice and removes friction in the purchasing process

Zowie Inbox:

– Centralises customer information and interactions

– Streamlines agent tasks for increased efficiency

– Provides a 360-degree customer view for personalised support

Zowie Insights:

– Analyses conversational data to uncover business growth opportunities

– Helps identify and address issues preventing purchases

Zowie X2:

– A specialised large language model (LLM) designed for ecommerce

– Tailored to each brand’s specific needs

– Ensures security and privacy of customer data. The platform integrates with existing ecommerce and customer service stacks, making it easy to implement alongside current systems. Zowie’s AI-driven approach aims to help businesses convert, support, and retain customers throughout their entire journey, from initial interest to post-purchase support.