Zscaler

Frequently Asked Questions about Zscaler

Who are Zscaler?

Zscaler is a global cloud security company that provides innovative security solutions to protect businesses from cyber threats. Founded in 2008, Zscaler operates a cloud-native architecture that offers secure internet access and private application access, enabling organisations to securely connect users to applications from anywhere.

What are Zscalers products?

Zscaler offers a range of products, primarily focused on cloud security. The main products include Zscaler Internet Access (ZIA), which provides secure internet access, and Zscaler Private Access (ZPA), which offers secure remote access to internal applications without exposing them to the internet.

What services do Zscaler offer?

Zscaler provides managed security services, including threat detection, data loss prevention, and secure web gateway services. Their offerings are designed to protect users regardless of device or location, ensuring comprehensive security for both on-premises and cloud applications.

What type of companies do Zscalers products suit?

Zscalers products are suitable for a wide range of companies, from small to large enterprises, particularly those with a distributed workforce or those transitioning to cloud applications. Industries such as finance, healthcare, and technology benefit greatly from Zscalers security solutions.

How much does Zscalers product cost?

The cost of Zscalers products varies based on the specific solutions chosen, the scale of deployment, and the number of users. Pricing is typically available upon request through their sales team, ensuring that companies receive tailored solutions that meet their needs.

Does Zscaler offer a free trial?

Yes, Zscaler offers a free trial for organisations interested in evaluating their services. This allows potential customers to test the platform and assess its capabilities before committing to a purchase.

What discounts does Zscaler offer on their products?

Zscaler may provide discounts based on the volume of purchase or contract length. Specific details regarding discounts are typically discussed during the sales process, allowing for customised pricing options based on client needs.

Are there any hidden fees or additional costs with Zscaler?

Zscaler aims for transparency in pricing; however, any additional costs would depend on specific services or features beyond the standard package. Clients are encouraged to clarify all potential fees with the sales team during the purchasing process.

Who uses Zscalers products?

Zscalers products are used by a variety of organisations, including global enterprises in sectors such as finance, healthcare, education, and manufacturing. The platform is designed to meet the needs of organisations looking to enhance their security posture while facilitating cloud access.

What are the main features of Zscalers products/services?

Main features of Zscalers products include secure internet access, secure private access to applications, threat intelligence, data protection, real-time traffic inspection, and seamless integration with existing infrastructure.

How does Zscaler compare to its competitors?

Zscaler distinguishes itself from competitors through its cloud-native architecture, which eliminates the need for on-premises hardware and allows for scalable and flexible security solutions. Its focus on zero trust security and user experience also sets it apart in the market.

Is Zscalers platform easy to use?

Users generally find Zscalers platform intuitive, with a user-friendly interface that simplifies navigation and management of security policies. The cloud-based nature of the platform further enhances accessibility for users without the need for extensive training.

How easy is it to set up Zscalers product or service?

Zscaler offers a straightforward setup process, primarily due to its cloud-native architecture. Onboarding typically involves configuration of policies and integration with existing systems, which can be completed efficiently with the guidance of Zscalers customer support.

Is Zscaler reliable?

Zscaler is widely regarded as a reliable solution, with a robust infrastructure that supports high availability and uptime. Their global data centres ensure that users can access secure services with minimal latency.

Does Zscaler offer customer support?

Yes, Zscaler provides customer support through various channels, including online resources, documentation, and a dedicated support team. Clients can access assistance for technical issues or queries regarding the platform.

How secure is Zscaler’s platform?

Zscalers platform is designed with strong security measures, including end-to-end encryption, threat detection, and continuous monitoring. The zero trust architecture ensures that users only have access to resources necessary for their roles, further enhancing security.

Does Zscaler integrate with other tools or platforms?

Yes, Zscaler integrates with various third-party security tools and platforms, allowing for enhanced functionality and streamlined security operations. This flexibility helps organisations leverage existing investments while adopting Zscalers solutions.

Can I use Zscaler on mobile devices?

Zscalers platform is accessible via mobile devices, ensuring that users can maintain secure access to applications and data while on the go. Mobile compatibility is a key aspect of Zscalers focus on providing seamless security across all user devices.

What do users say about Zscaler?

User feedback on Zscaler is generally positive, highlighting its effectiveness in providing secure access and its ease of use. Many users appreciate the comprehensive reporting and visibility into network traffic that Zscaler offers.

What are the pros and cons of Zscaler?

Pros of Zscaler include its strong security features, ease of use, and cloud-native architecture. Cons may include the need for a robust internet connection to access services and potential challenges in integrating with legacy systems.

How can I purchase Zscaler’s services?

Organisations can purchase Zscalers services by contacting their sales team directly through the Zscaler website. The sales team will assist in assessing specific needs and providing customised solutions.

What is the cancellation or refund policy for Zscaler?

Zscaler’s cancellation and refund policies are typically outlined in the service agreement. Clients are encouraged to review these terms or consult with their sales representative for specific details regarding their contract.

What are the common use cases for Zscaler?

Common use cases for Zscaler include secure remote access for employees, protection against cyber threats while accessing cloud applications, and ensuring compliance with data protection regulations.

Why choose Zscaler over other options?

Zscaler offers a unique cloud-native architecture that eliminates the need for on-premises hardware, providing scalable and flexible security solutions. Its commitment to zero trust and comprehensive threat protection makes it a strong choice for organisations seeking to enhance their security posture.

How easy is it to set up Zscaler?

Zscalers setup process is designed to be user-friendly, allowing organisations to quickly configure and deploy their security services. Support resources and documentation are available to facilitate a smooth onboarding experience.

Does Zscaler offer training or tutorials?

Yes, Zscaler provides training and tutorials to help users understand how to effectively utilise their platform. These resources include online courses, documentation, and webinars to enhance user competence.

What languages does Zscaler support?

Zscalers platform supports multiple languages to accommodate its global user base. Specific language support may vary depending on the documentation and customer support resources available.

What problems does Zscaler solve?

Zscaler addresses various security challenges, including securing remote access, protecting sensitive data, mitigating cyber threats, and ensuring compliance with security regulations. Its solutions help organisations navigate the complexities of todays digital landscape.

Is Zscaler worth the investment?

Many organisations find Zscaler to be a worthwhile investment due to its comprehensive security features, cost-effectiveness compared to traditional security models, and its ability to facilitate secure cloud access. The decision ultimately depends on the specific needs and security requirements of the organisation.